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DVD Drive Problems


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13 replies to this topic

#1 atoevan

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Posted 14 January 2010 - 08:30 PM

As the title suggests, I'm having problems with my DVD/CD burner drive. I have looked in the device manager and it says everything is working properly, however, when I open Nero or any other burning software, it says there is no compatible drive.

I have uninstall/reinstalled the drivers with no luck. Any help would be appreciated.

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#2 MrBruce1959

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Posted 14 January 2010 - 08:58 PM

Can you give us more info please?
Like operating system your using and version.
Motherboard info: make, model number .exc
More info on the DVD drive your using: maker and model number.
Any thing else you can think of and we'll try to assisit you.

Best regards.
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#3 atoevan

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Posted 15 January 2010 - 01:27 AM

I'm running XP Media Center.
Pentium 4 2.80 GHZ
The DVD drive is a NEC. Model # ND-3540A

Let me know if you need more info and I'll be glad to get it to you.

Edited by atoevan, 15 January 2010 - 01:28 AM.


#4 Broni

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Posted 15 January 2010 - 02:11 AM

What other program beside Nero did you try?
Does the drive read CDs/DVDs?

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#5 atoevan

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Posted 15 January 2010 - 10:21 AM

iTunes and CDBurner XP

No, it doesnt seem like it is reading the discs. When I click on the drive through My Computer is says "Please insert disc".

#6 Broni

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Posted 15 January 2010 - 11:47 AM

One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

If the above doesn't work, most likely, you need a new drive.

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#7 MrBruce1959

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Posted 15 January 2010 - 11:32 PM

Another suggestion is opening the drive, accessing the laser lense and using alcohol and a cotton swab to clean the lense.
Its worked for me when drives failed to read disks.
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#8 yogodating14

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Posted 16 January 2010 - 07:44 AM

Hi
well Lens of cd rom has coated layers. so some layers some time damaged so that's why you have this problem you should change your rom.

Thanks
Regards

#9 geekvolcano

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Posted 16 January 2010 - 01:37 PM

I would do two things, first pop your cd/dvd drive out and put it back in (who knows, maybe it was a connection issue), and then I would reinstall drivers and look for firmware updates from the manufacturer.

#10 Broni

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Posted 16 January 2010 - 07:28 PM

then I would reinstall drivers

Optical drives don't need any extra drivers...

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#11 atoevan

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Posted 19 January 2010 - 11:37 AM

Thanks guys for all the help. However none seemed to work. I am able to use the drive when not in windows, I ran a Windows Repair with my boot CD and everything worked fine. But once I open Windows it is not accessible. Sounds like some sort of Virus is blocking access to it. Any suggestions?

#12 Broni

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Posted 19 January 2010 - 01:04 PM

Did you try all steps from my reply #6?

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#13 atoevan

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Posted 19 January 2010 - 03:27 PM

Thanks again guys. It turned out to be a virus/malware and was able to remove it using SpyHunter.

#14 Broni

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Posted 19 January 2010 - 03:37 PM

Good news :thumbsup:

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