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Unable to Run, use TaskMgr or Search


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3 replies to this topic

#1 Tonie7780

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Posted 14 January 2010 - 12:39 PM

Hello!

I apologize for the delay I had to go out of town. I am back and of course I am having the same problems. I am running XP sp3. I am using AVG 9.0 antivirus, SuperAntispyware, Malwarebytes , a2, and Spybot. Malwarebytes comes up with nothing when I run it on the administrator account but I have 2users accounts and a guest account that are not working properly. I am unable to run malwarebytes on the user accounts or the guest account. I am also unable to run or search on those accounts. The last scan of a2 detected adware.win32.SearchIt and Riskware.win32.KillApp!A2 and says it has removed but the user accounts are still not functioning properly. I am also unable to install automatic updates and unable to do a system restore. I have uploaded event viewer and the last hijack file that I have. Please help!!!

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#2 myrti

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Posted 20 January 2010 - 04:27 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
  1. Please download OTL from following mirror:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Click the "Scan All Users" checkbox.
  5. Push the button.
  6. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#3 Tonie7780

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Posted 21 January 2010 - 10:00 PM

Hello Myrti!

I totally understand and appreciate your response. Since then I have done a destructive recovery and got rid of the problem.
smile.gif smile.gif Thanks again for your help!!!

#4 myrti

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Posted 22 January 2010 - 12:05 PM

Since this topic appears to be resolved, I will now close it. Thanks for letting us know.

If you need this topic re-opened please send me a PM.

Everyone else, please start a new topic.

With Regards,
myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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