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Not sure of the infection


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#1 Mr. Awesome

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Posted 13 January 2010 - 07:27 PM

Hi, thank you in advance for your help. I apologize in advance for how difficult this may be as I can not actually use the computer that is infected. I will explain.

My computer is running Windows XP.

First, I can not get on the internet with the computer. I am currently using this help forum via another computer. It is on a network with 3 computers. The other 2 connect to the internet just fine. This leads me to belive there is a problem with the computer itself. I have already taken all of the common procedures to diagnose connection/router problems, there is no problem with my router or connection. Again, the connection and router are ok, I simply cannot use any browsers. For this reaseon, I cannot run any of the scans you usually ask before giving help.

Second, the computer freezes, crashes, and/or reveals a system error screen and shuts down randomly. I cannot access my security center as, whenever I try, I recieve a message stating: "Security center cannot be accessed because the process has either been stopped or did not start." I can't use Norton, Ad-aware, Malewarebyte's Anti-ware, or Spybot. None of them load. Only Norton and Ad-aware load when in safe mode and neither one can finish a scan before the computer crashes and shuts itself down.

Finally, I can use Hijackthis. It scans and I recieve a log. However, actually posting it here is a problem as I cannot use the internet on that computer.

Again, I apologize in advance for how little I am giving you to work with. I understand this is very hard to do with such little information. I'm not even sure if this problem is fixable.

Thank you again for your time.

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#2 Orange Blossom

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Posted 13 January 2010 - 09:00 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.

Do you have access to a functioning computer? Do you have a portable drive or disk that you can use to transfer files?
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 Mr. Awesome

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Posted 13 January 2010 - 09:14 PM

Thanks for the transfer. I apologize for posting in the wrong forum.

Yes to both. I do have access to a functioning computer and I do have a USB drive. I was not sure if the problem I was having could infect my USB and my functioning computer if and when I transfered anything.

Edited by Mr. Awesome, 13 January 2010 - 09:17 PM.


#4 Orange Blossom

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Posted 13 January 2010 - 09:27 PM

That is a legitimate concern. There is a way to reduce or eliminate that possibility. Someone with more knowledge than I will have to let you know the steps to take for that.

Orange Blossom :thumbsup:
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#5 Mr. Awesome

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Posted 13 January 2010 - 09:30 PM

Thank you, I appreciate your time.

#6 Orange Blossom

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Posted 13 January 2010 - 10:21 PM

One other thing I'd like to mention. If you haven't already, please isolate the infected computer so it doesn't spread the infection to the other computers in the network.

Orange Blossom :thumbsup:
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#7 boopme

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Posted 13 January 2010 - 10:52 PM

Hello and welcome. I am hoping this isn't to far gone..We acan do a few things...

On the Clean machine and your USB
Please download Flash_Disinfector.exe by sUBs and save it to your desktop.
  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well.
  • Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: As part of its routine, Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that was plugged in when you ran it. Do not delete this folder...it will help protect your drives from future infection by keeping the autorun file from being installed on the root drive and running other malicious files.

Then try running it on the infected PC. If no luck. We will do it later.

*********************************
NOW See if this fixes your Net issues .

Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.
><>><><>
Try this--open control, internet options, connections tab, lan settings, uncheck the box next to "use proxy...."

*******************************************

If you cannot use the Internet,you will need access to another computer that has a connection.
From there save the programs below to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) or the .exe file directly from the flash drive or CD by double-clicking on eg...mbam-setup.exe so it will install on the hard drive.
***

the above Flash_Disinfector
RKill....
MBAM (MalwareBytes)
Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
ATF
SAS (SUPERAntispyware)


Here's what we run now and get a log. If things go well run ATF and SAS.
Run RKill then MBAM



RKill....

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
IMPORTANT You will need to run the application again if rebooting the computer occurs along the way.



Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.



Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 Mr. Awesome

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Posted 14 January 2010 - 01:01 PM

Thank you for taking your time out to help me.

As of this moment I am on the infected computer. The internet now works. It is still experiencing some problems. It still reboots randomly, though much less often, it takes long to boot upon start up, and it is still a little sluggish. However, it has definitely shown improvement after following your instructions. Here are the logs:

Malwarebytes':

Malwarebytes' Anti-Malware 1.44
Database version: 3510
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

1/14/2010 10:56:56 AM
mbam-log-2010-01-14 (10-56-56).txt

Scan type: Quick Scan
Objects scanned: 123751
Time elapsed: 6 minute(s), 48 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
\\?\globalroot\systemroot\system32\H8SRTmkosrqrmbf.dll (Trojan.Vundo) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\H8SRT (Rootkit.TDSS) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
\\?\globalroot\systemroot\system32\H8SRTmkosrqrmbf.dll (Trojan.Vundo) -> Quarantined and deleted successfully.

SAS:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/14/2010 at 12:32 PM

Application Version : 4.33.1000

Core Rules Database Version : 4446
Trace Rules Database Version: 2294

Scan type : Complete Scan
Total Scan Time : 00:38:44

Memory items scanned : 231
Memory threats detected : 0
Registry items scanned : 5747
Registry threats detected : 5
File items scanned : 64124
File threats detected : 2

Rogue.Component/Trace
HKLM\Software\Microsoft\28F703C6
HKLM\Software\Microsoft\28F703C6#28f703c6
HKLM\Software\Microsoft\28F703C6#Version
HKLM\Software\Microsoft\28F703C6#28f7ae46
HKLM\Software\Microsoft\28F703C6#28f7c7a3

Rogue.SmartProtector
C:\WINDOWS\system32\srcr.dat

Rogue.Agent/Gen-Nullo[DLL]
C:\WINDOWS\SYSTEM32\H8SRTKRL32MAINWEQ.DLL

#9 boopme

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Posted 14 January 2010 - 01:15 PM

Hello, you are welcome. You have a stubborn one here..
Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.


Now we need a long one with Drweb-cureit
Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
Again how are we running??
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 Mr. Awesome

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Posted 15 January 2010 - 07:57 AM

Sorry for the time between posts.

My computer is running a little better after the scans. However, it shut down and rebooted itself as I was typing this reply. It went to a blue screen that said:
KERNAL_STACK_????? (I didn't catch the rest) then it rebooted.

Here are the scan logs:

Malewarebytes':

Malwarebytes' Anti-Malware 1.44
Database version: 3565
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

1/14/2010 8:33:56 PM
mbam-log-2010-01-14 (20-33-56).txt

Scan type: Quick Scan
Objects scanned: 124134
Time elapsed: 12 minute(s), 12 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\H8SRTbphxrtobwl.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\H8SRTbpscfxhkda.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\H8SRTlxowttsqpp.dat (Rootkit.TDSS) -> Quarantined and deleted successfully.

Dr.Web CureIt:

{7EAE73E0-ED25-4BEE-A884-894FC874504E}.qbd\data001;C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\QBackup\{073012AB-CC2;Trojan.Packed.2936;;
{7EAE73E0-ED25-4BEE-A884-894FC874504E}.qbd;C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\QBackup\{073012AB-CC2;Container contains infected objects;Moved.;
{8D77F38F-6F18-4251-91FD-054794C6D215}.qbd\data001;C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\QBackup\{B4C2A4FA-16F;Trojan.Packed.375;;
{8D77F38F-6F18-4251-91FD-054794C6D215}.qbd;C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\QBackup\{B4C2A4FA-16F;Container contains infected objects;Moved.;
RegUBP2b-Owner.reg;C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Snapshots2;Trojan.StartPage.1505;Deleted.;
A0131407.dll;C:\System Volume Information\_restore{4E015214-6BB0-4181-B365-456CF1DEC069}\RP85;Trojan.Packed.2936;Deleted.;
A0131433.dll\data001;C:\System Volume Information\_restore{4E015214-6BB0-4181-B365-456CF1DEC069}\RP85\A0131433.dll;Trojan.Packed.2936;;
A0131433.dll;C:\System Volume Information\_restore{4E015214-6BB0-4181-B365-456CF1DEC069}\RP85;Container contains infected objects;Moved.;
A0137484.reg;C:\System Volume Information\_restore{4E015214-6BB0-4181-B365-456CF1DEC069}\RP85;Trojan.StartPage.1505;Deleted.;
aolcinst.exe\core.cab\GTDOWNAO_106.ocx;D:\i386\Apps\App00577\comps\coach\aolcinst.exe;Adware.Gdown;;
aolcinst.exe;D:\i386\Apps\App00577\comps\coach;Archive contains infected objects;Moved.;
A0137485.exe\core.cab\GTDOWNAO_106.ocx;D:\System Volume Information\_restore{4E015214-6BB0-4181-B365-456CF1DEC069}\RP85\A0137485.exe;Adware.Gdown;;
A0137485.exe;D:\System Volume Information\_restore{4E015214-6BB0-4181-B365-456CF1DEC069}\RP85;Archive contains infected objects;Moved.;




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