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spyware antivirus 2010 please help me remove


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#1 ginavg

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Posted 13 January 2010 - 07:01 PM

Hi there,

I have a pc, that someone installed bearware on and I have not been able to remove it. I believe this program has severly infected this pc.

It is running xp home sp3. It's a Dell insperion 530. There is a red circle with a white x in the systray and it keeps popping up that my computer is infected if I hover over it, internet security 2010 shows up.

This virus has put a permenant virus warning on my desktop wallpaper. I keep running malwarebytes and it finds a security hijack.

It hijacked my control panel, my display properties etc. I keep telling it to remove it but it keeps coming back.

I cannot update malwarebytes anymore because now it errors out when trying to get new definitions.

I cannot run dds.scr as instructed in your "before you get started forum".

Please help me. I won't post anything until someone requests it.

Thanks
Gina

Edit: Moved topic from XP to the more appropriate forum, to preclude the need to repost as suggested. ~ Animal

Edited by Animal, 13 January 2010 - 08:39 PM.


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#2 Broni

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Posted 13 January 2010 - 08:31 PM

Travel to malware section.

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#3 Animal

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Posted 13 January 2010 - 08:40 PM

Take a look here: Remove Internet Security 2010 (Uninstall Guide)

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#4 ginavg

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Posted 13 January 2010 - 09:50 PM

Please help me that is my problem I have. Malwarebytes isn't finding it because it's erroring out on the update. So I don't have the latest definitions like I said in my post. I went into safe mode with networking and that didn't make a difference.

I think I have other spyware on the machine as well. Malwarebytes found a bunch of stuff but is not able to remove everything.

Please help

Gina

#5 Broni

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Posted 13 January 2010 - 11:15 PM

Only people at malware section have the authority to work on infected computers. You have to post there.

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#6 boopme

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Posted 14 January 2010 - 12:04 AM

Hi, Have you followed the Guides Automated Removal section and performed the RKill,step 8 and run MBAM?
Or if your just having a problem getting it to update then just run it and post your scan log.

What is the error reported?..

Edited by boopme, 14 January 2010 - 12:05 AM.

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