Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Computer Crashes Repeatedly- Black screen of Death


  • Please log in to reply
9 replies to this topic

#1 BambooP

BambooP

  • Members
  • 70 posts
  • OFFLINE
  •  
  • Local time:04:15 PM

Posted 13 January 2010 - 04:54 PM

Hi- This has been an ongoing problem that is getting much more frequent- almost once a day. Sometimes it happens right after I on turn my computer while it's loading, but usually it's while I am surfing the internet; my computer will suddenly go black- it sounds like I have powered it off when I haven't. Nothing but a black screen- and the only way to restart it is to remove the power supply to turn the computer off, then plug it back in and restart the computer. When it restarts I get the typical "Your computer has recovered from a serious error" message. This has happened twice today and once on Monday. Here's the info:

Error signature 1/13/10

BCCode : 1000000a BCP1 : FE1F8000 BCP2 : 00000002 BCP3 : 00000000
BCP4 : 804D9DA8 OSVer : 5_1_2600 SP : 2_0 Product : 768_1

C:\DOCUME~1\Owner\LOCALS~1\Temp\WER7ea1.dir00\Mini011310-01.dmp
C:\DOCUME~1\Owner\LOCALS~1\Temp\WER7ea1.dir00\sysdata.xml

BCCode : 100000d1 BCP1 : FE857404 BCP2 : 00000002 BCP3 : 00000000
BCP4 : F969CF51 OSVer : 5_1_2600 SP : 2_0 Product : 768_1

C:\DOCUME~1\Owner\LOCALS~1\Temp\WER6560.dir00\Mini011310-02.dmp
C:\DOCUME~1\Owner\LOCALS~1\Temp\WER6560.dir00\sysdata.xml

From event properties- 1/13/10
Error code 100000d1, parameter1 fe857404, parameter2 00000002, parameter3 00000000, parameter4 f969cf51.

Error code 1000000a, parameter1 fe1f8000, parameter2 00000002, parameter3 00000000, parameter4 804d9da8.

from 1/11/10
Error code 10000050, parameter1 ff30f000, parameter2 00000000, parameter3 f96aa333, parameter4 00000000.

Here's my computer info. Yes, it's old.

Computer info:
Compaq Presario
Intel® Celeron®
CPU 2.53 GHz
248 MB of RAM

System Info:
Windows XP
Home Edition Version 2002
Service Pack 2

I would appreciate any help or guidance on this issue.

Thank-you.

BC AdBot (Login to Remove)

 


#2 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:15 AM

Posted 13 January 2010 - 05:23 PM

See this:

How to receive help diagnosing Blue Screens and Windows crashes
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 BambooP

BambooP
  • Topic Starter

  • Members
  • 70 posts
  • OFFLINE
  •  
  • Local time:04:15 PM

Posted 13 January 2010 - 08:45 PM

Okay- took an extremely long time running the Malware tool. But it did find 6 trojan viruses, which it removed.

Here is the information you requested from the first mini.dmp file of today (1 of 2):


Microsoft ® Windows Debugger Version 6.11.0001.404 X86
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini011310-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

WARNING: Whitespace at start of path element
Symbol search path is:
SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 2600.xpsp_sp2_gdr.090804-1412
Machine Name:
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a6a0
Debug session time: Wed Jan 13 12:12:14.406 2010 (GMT-8)
System Uptime: 0 days 2:02:37.964
Loading Kernel Symbols
...............................................................
................................................................

Loading User Symbols
Loading unloaded module list
...........
Unable to load image OAmon.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for OAmon.sys
*** ERROR: Module load completed but symbols could not be loaded for OAmon.sys
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000000A, {fe1f8000, 2, 0, 804d9da8}

*** WARNING: Unable to verify timestamp for OAnet.sys
*** ERROR: Module load completed but symbols could not be loaded for OAnet.sys
Probably caused by : OAmon.sys ( OAmon+35f0 )

Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: fe1f8000, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 804d9da8, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: fe1f8000

CURRENT_IRQL: 2

FAULTING_IP:
nt!memmove+33
804d9da8 f3a5 rep movs dword ptr es:[edi],dword ptr [esi]

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0xA

PROCESS_NAME: oasrv.exe

LAST_CONTROL_TRANSFER: from f965b5f0 to 804d9da8

STACK_TEXT:
ef9c4a38 f965b5f0 fdda8040 fe1f7688 00001388 nt!memmove+0x33
WARNING: Stack unwind information not available. Following frames may be wrong.
ef9c4a58 f96597de f965e1a0 ff83ea80 ffa02348 OAmon+0x35f0
ef9c4a94 f08f58f1 ff83ea80 ffa02348 00000620 OAmon+0x17de
ef9c4ae4 f08f5b01 fe1f7688 ffb6ffc8 00000002 tcpip!IndicatePendingData+0x97
ef9c4b20 f08f5570 ffb6ffc8 00000002 00000000 tcpip!CompleteRcvs+0x175
ef9c4b44 f08eca08 00000002 00000002 ef9c4b70 tcpip!ProcessPerCpuTCBDelayQ+0x6b
ef9c4b78 f08ec94f 00000002 f08ec901 f08ec3d6 tcpip!ProcessTCBDelayQ+0xc4
ef9c4b84 f08ec3d6 ffae0220 ffa1e198 f08ec7f2 tcpip!TCPRcvComplete+0x20
ef9c4b90 f08ec7f2 f964c497 ffa883c0 ffa1e198 tcpip!IPRcvComplete+0x21
ef9c4b94 f964c497 ffa883c0 ffa1e198 ff714a00 tcpip!ARPRcvComplete+0x5
ef9c4c34 804e37f7 ff803910 81232038 806ee2d0 OAnet+0x4497
ef9c4c44 8056a1b8 ff584f38 8119d3b8 ff584ec8 nt!IopfCallDriver+0x31
ef9c4c58 8057ad73 ff803910 ff584ec8 8119d3b8 nt!IopSynchronousServiceTail+0x60
ef9c4d00 8057d2fb 00000354 00000350 00000000 nt!IopXxxControlFile+0x611
ef9c4d34 804de7ec 00000354 00000350 00000000 nt!NtDeviceIoControlFile+0x2a
ef9c4d34 7c90e514 00000354 00000350 00000000 nt!KiFastCallEntry+0xf8
047df214 00000000 00000000 00000000 00000000 0x7c90e514


STACK_COMMAND: kb

FOLLOWUP_IP:
OAmon+35f0
f965b5f0 ?? ???

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: OAmon+35f0

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: OAmon

IMAGE_NAME: OAmon.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 47fe8d2d

FAILURE_BUCKET_ID: 0xA_OAmon+35f0

BUCKET_ID: 0xA_OAmon+35f0

Followup: MachineOwner
---------

#4 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:15 AM

Posted 13 January 2010 - 10:07 PM

It seems that the BSOD was caused by Online Armor Free. Do you have this software installed?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 BambooP

BambooP
  • Topic Starter

  • Members
  • 70 posts
  • OFFLINE
  •  
  • Local time:04:15 PM

Posted 14 January 2010 - 01:47 AM

Yes- Online Armor Free: version 2.1.0.131.Free. I use the Program Guard and Firewall features on my computer. SO I guess I need to unistall it and use a different Firewall program?

#6 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:15 AM

Posted 14 January 2010 - 01:56 AM

You could just try reinstalling it as maybe it has got corrupted.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 BambooP

BambooP
  • Topic Starter

  • Members
  • 70 posts
  • OFFLINE
  •  
  • Local time:04:15 PM

Posted 14 January 2010 - 02:04 AM

okay i'll try that now...

#8 BambooP

BambooP
  • Topic Starter

  • Members
  • 70 posts
  • OFFLINE
  •  
  • Local time:04:15 PM

Posted 14 January 2010 - 03:59 AM

Okay- I uninstalled Online Armor and installed Comodo instead since I was never thrilled with OA to begin with. I'll give it a couple of days and see if that solves the problem. Thank-you for the help! :-) Cheers-

#9 BambooP

BambooP
  • Topic Starter

  • Members
  • 70 posts
  • OFFLINE
  •  
  • Local time:04:15 PM

Posted 22 January 2010 - 02:28 AM

Have had absolutely NO PROBLEMS since I uninstalled Online Armour and Installed Comodo Internet Security. Thank-you! This issue is now closed. :-)

#10 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:15 AM

Posted 22 January 2010 - 03:19 PM

:thumbsup:
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users