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PC wont finish downloads, run Trend Micro Housecall or any new anti-virus programs


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13 replies to this topic

#1 mak38612

mak38612

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  • Local time:05:53 PM

Posted 13 January 2010 - 02:37 PM

Hi, my PC got infected and my debit card details were stolen somehow. Anyway I ran Avira, Spybot S&D, CCleaner and all the usual cleaners etc, once in normal mode and twice in safemode. Avira found a few Trojans and got rid of them. Then I had an OLEPRO.dll error. I ran sfc /scannow, which took a while but did not fix. So I repaired XP by booting from XP CD, choosing to install XP, agree to the EULA, then repair an installation. This took about an hour and went back to the installation screen as though I were installing for the first time. When complete nothing was different. Except the OLEPRO.dll error had gone.

So now most downloads will not complete, in any browser I have installed, they either stop after 1-2secs and tell me its complete or get to 60-80% and stop. Some downloads are fine though? I can't install any new browsers, I already have IE7, Firefox, Safari and Chrome but tried to try another browser just incase. I can't install any new anti virus or security software. If the download completes the install fails due to an error. If it installs the program itself does not work. Trend Micro RUBotted downloaded and installed but wehn I run it I get a window with a blank screen. Its a different error for each program. Trend Micro Housecall will not run in any browser. Avira will scan though comes up with nothing, same for Spybot and any other anti virus/anti spy... I have already installed.

I have Comodo Firewall and I removed all firewall and defence rules to see if I could find the culprit process or program as each one requests an action but no joy.

Apart from format re-install I can think of nothing more to do.


DDS (Ver_09-12-01.01) - NTFSx86
Run by Matt & Abi at 17:56:53.48 on 13/01/2010
Internet Explorer: 6.0.2900.5512
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1535.766 [GMT 0:00]

AV: AntiVir Desktop *On-access scanning enabled* (Updated) {AD166499-45F9-482A-A743-FDD3350758C7}
FW: COMODO Firewall *enabled* {043803A3-4F86-4ef6-AFC5-F6E02A79969B}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\COMODO\Firewall\cmdagent.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\COMODO\Firewall\cfp.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Documents and Settings\Matt & Abi\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Matt & Abi\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Matt & Abi\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Matt & Abi\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Matt & Abi\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Matt & Abi\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Matt & Abi\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
D:\DOWNLOADS\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.sky.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uDefault_Search_URL = hxxp://www.google.com/ie
uWindow Title = Internet Explorer Provided By Sky Broadband
uDefault_Page_URL = hxxp://www.sky.com
uInternet Connection Wizard,ShellNext = hxxp://www.toucan.com/jump/redir.asp?id=205
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: AutorunsDisabled - No File
BHO: IE7Pro BHO: {00011268-e188-40df-a514-835fcd78b1bf} - c:\program files\iepro\iepro.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.2.4204.1700\swg.dll
BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - No File
TB: {724D43A0-0D85-11D4-9908-00400523E39A} - No File
TB: Grab Pro: {c55bbcd6-41ad-48ad-9953-3609c48eacc7} - c:\program files\orbitdownloader\GrabPro.dll
TB: {472734EA-242A-422B-ADF8-83D1E48CC825} - No File
TB: GetGo Toolbar: {075bbe29-fec0-404a-a459-ff58713616fa} - d:\program files\getgo software\getgo download manager\GGToolBand.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
mRun: [AtiPTA] atiptaxx.exe
mRun: [COMODO Firewall Pro] "c:\program files\comodo\firewall\cfp.exe" -h
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [COMODO Internet Security] "c:\program files\comodo\firewall\cfp.exe" -h
mRun: [<NO NAME>]
mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min
mRun: [TMRUBottedTray] "c:\program files\trend micro\rubotted\TMRUBottedTray.exe"
mRun: [Google Updater] "c:\program files\google\google updater\GoogleUpdater.exe" -systray -startup
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
dRunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\autoru~1\orbit.lnk - c:\program files\orbitdownloader\orbitdm.exe
IE: &Search - ?p=ZUfox000
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: Append Link Target to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECapture.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - {B119EB0C-C021-46CF-85B0-34A760E0D5FE} - c:\program files\iepro\iepro.dll
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - d:\progra~1\micros~1\office11\REFIEBAR.DLL
Trusted Zone: adobe.com\www
Trusted Zone: com.tw\www.msi
Trusted Zone: musicmatch.com
Trusted Zone: musicmatch.com
DPF: Microsoft XML Parser for Java - file:///C:/WINDOWS/Java/classes/xmldso.cab
DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} - hxxp://zone.msn.com/binFrameWork/v10/StagingUI.cab55579.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/5/b/0/5b0d4654-aa20-495c-b89f-c1c34c691085/LegitCheckControl.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab}
DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} - hxxp://www.fileplanet.com/fpdlmgr/cabs/FPDC_2.3.6.108.cab
DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} - hxxp://zone.msn.com/BinFrameWork/v10/ZBuddy.cab55579.cab
DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} - hxxp://zone.msn.com/binframework/v10/ZPAChat.cab55579.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1261421608156
DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - hxxp://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1261421599156
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {9732FB42-C321-11D1-836F-00A0C993F125} - hxxp://www.pcpitstop.com/mhLbl.cab
DPF: {9BDF4724-10AA-43D5-BD15-AEA0D2287303} - hxxp://zone.msn.com/bingame/zpagames/zpa_txhe.cab60231.cab
DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - hxxp://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab
DPF: {CAC181B0-4D70-402D-B571-C596A47D0CE0} - hxxp://zone.msn.com/bingame/zpagames/zpa_pool.cab56649.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {D821DC4A-0814-435E-9820-661C543A4679} - hxxp://drmlicense.one.microsoft.com/crlupdate/en/crlocx.ocx
DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} - hxxp://zone.msn.com/binframework/v10/StProxy.cab55579.cab
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: AtiExtEvent - Ati2evxx.dll
AppInit_DLLs: c:\windows\system32\guard32.dll acaptuser32.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"
IFEO: ctfmon.exe - c:\windows\system32\ctfmon_no.exe
Hosts: 127.0.0.1 www.spywareinfo.com

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\matt&a~1\applic~1\mozilla\firefox\profiles\sg1fszv3.default\
FF - prefs.js: browser.search.selectedEngine - isoHunt - BitTorrent (by seed)
FF - prefs.js: browser.startup.homepage - hxxp://www.google.co.uk/
FF - prefs.js: keyword.URL - hxxp://search.freecause.com/search?fr=freecause&ourmark=3&type=59007&p=
FF - component: c:\documents and settings\matt & abi\application data\mozilla\firefox\profiles\sg1fszv3.default\extensions\{4ffc2f68-9d35-4210-a851-38e30ffb0355}\components\Engine.dll
FF - component: c:\program files\orbitdownloader\addons\oneclickyoutubedownloader\components\GrabXpcom.dll
FF - plugin: c:\documents and settings\matt & abi\application data\mozilla\firefox\profiles\sg1fszv3.default\extensions\{e2883e8f-472f-4fb0-9522-ac9bf37916a7}\plugins\np_gp.dll
FF - plugin: c:\documents and settings\matt & abi\local settings\application data\google\update\1.2.183.13\npGoogleOneClick8.dll
FF - plugin: c:\program files\google\update\1.2.183.7\npGoogleOneClick8.dll
FF - plugin: d:\program files\google\picasa3\npPicasa3.dll
FF - plugin: d:\program files\mozilla firefox\plugins\npBBCPlugin.dll
FF - plugin: d:\program files\mozilla firefox\plugins\npBBCPlugin.dll
FF - plugin: d:\program files\mozilla firefox\plugins\npFoxitReaderPlugin.dll
FF - plugin: d:\program files\mozilla firefox\plugins\npFoxitReaderPlugin.dll
FF - plugin: d:\program files\mozilla firefox\plugins\NPMyWebS.dll
FF - plugin: d:\program files\mozilla firefox\plugins\NPMyWebS.dll
FF - plugin: d:\program files\mozilla firefox\plugins\npyaxmpb.dll
FF - plugin: d:\program files\mozilla firefox\plugins\npyaxmpb.dll
FF - plugin: d:\program files\quicktime\plugins\npqtplugin.dll
FF - plugin: d:\program files\quicktime\plugins\npqtplugin2.dll
FF - plugin: d:\program files\quicktime\plugins\npqtplugin3.dll
FF - plugin: d:\program files\quicktime\plugins\npqtplugin4.dll
FF - plugin: d:\program files\quicktime\plugins\npqtplugin5.dll
FF - plugin: d:\program files\quicktime\plugins\npqtplugin6.dll
FF - plugin: d:\program files\quicktime\plugins\npqtplugin7.dll
FF - plugin: d:\program files\videolan\vlc\npvlc.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - d:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
FF - user.js: dom.disable_open_during_load - true // Popupblocker control handled by McAfee Privacy Service

============= SERVICES / DRIVERS ===============

R1 avgio;avgio;c:\program files\avira\antivir desktop\avgio.sys [2009-12-19 11608]
R1 cmdGuard;COMODO Firewall Pro Sandbox Driver;c:\windows\system32\drivers\cmdguard.sys [2008-5-11 133064]
R1 cmdHlp;COMODO Firewall Pro Helper Driver;c:\windows\system32\drivers\cmdhlp.sys [2008-5-11 25160]
R2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\program files\avira\antivir desktop\sched.exe [2009-12-19 108289]
R2 AntiVirService;Avira AntiVir Guard;c:\program files\avira\antivir desktop\avguard.exe [2009-12-19 185089]
R2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2009-12-19 56816]
R2 cmdAgent;COMODO Internet Security Helper Service;c:\program files\comodo\firewall\cmdagent.exe [2008-5-11 723632]
R3 MovRVDrv32;MovRVDrv32;c:\windows\system32\drivers\MovRVDrv32.sys [2008-2-26 3768]
R3 TMPassthruMP;TMPassthruMP;c:\windows\system32\drivers\TMPassthru.sys [2010-1-13 206608]
S2 RUBotted;Trend Micro RUBotted Service;c:\program files\trend micro\rubotted\TMRUBotted.exe [2010-1-13 582992]
S3 Adobe Version Cue CS4;Adobe Version Cue CS4;c:\program files\common files\adobe\adobe version cue cs4\server\bin\VersionCueCS4.exe [2008-8-15 284016]
S3 NPF;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2003-4-4 30336]
S3 pcwe;pcwe;c:\program files\pc wizard 2005\pcwizard.sys [2004-12-4 6528]
S3 qcusbmdm6k;WP-S1 Proprietary USB Driver;c:\windows\system32\drivers\qcusbmdm6k.sys [2008-1-15 65024]
S3 qcusbnmea;WP-S1 NMEA Port;c:\windows\system32\drivers\qcusbnmea.sys [2008-1-15 65024]
S3 qcusbpcsync;WP-S1 PCSYNC Port;c:\windows\system32\drivers\qcusbpcsync.sys [2008-1-15 65024]
S3 qcusbser6k;WP-S1 Diagnostic Port;c:\windows\system32\drivers\qcusbser6k.sys [2008-1-15 65024]
S3 rt2870;Ralink 802.11n USB Wireless LAN Card Driver;c:\windows\system32\drivers\rt2870.sys [2007-7-28 517632]
S3 S2usbser;S2 USB Device for Legacy Serial Communication;c:\windows\system32\drivers\S2usbser.sys [2009-7-13 103680]
S3 StarWindServiceAE;StarWind AE Service;d:\program files\alcohol soft\alcohol 120\starwind\StarWindServiceAE.exe [2007-5-28 275968]
S3 TMPassthru;Trend Micro Passthru Ndis Service;c:\windows\system32\drivers\TMPassthru.sys [2010-1-13 206608]
S3 wwEngineSvc;Window Washer Engine;c:\program files\webroot\washer\WasherSvc.exe [2007-11-18 385024]
S4 gupdate1c9f84238ebdc62;Google Update Service (gupdate1c9f84238ebdc62);c:\program files\google\update\GoogleUpdate.exe [2009-6-28 133104]
S4 SoundMovieServer;SoundMovieServer;c:\windows\system32\snmvtsvc.exe [2008-9-11 188416]

=============== Created Last 30 ================

2010-01-13 15:43:01 0 d-----w- c:\docume~1\matt&a~1\applic~1\Trusteer
2010-01-13 15:42:55 0 d-----w- c:\program files\Trusteer
2010-01-13 13:54:07 0 d-----w- c:\docume~1\matt&a~1\applic~1\Flock
2010-01-13 13:45:18 0 d-----w- c:\docume~1\alluse~1\applic~1\Fenrir & Co
2010-01-13 13:41:08 0 d-----w- c:\docume~1\matt&a~1\applic~1\MxBoost
2010-01-13 13:40:44 0 d-----w- c:\program files\Maxthon2
2010-01-13 12:22:44 206608 ----a-w- c:\windows\system32\drivers\TMPassthru.sys
2010-01-13 12:22:42 0 d-----w- c:\program files\Trend Micro
2010-01-12 23:15:47 233243 ----a-w- c:\windows\Burn4Free_Toolbar_Uninstaller_2562.exe
2010-01-12 23:15:43 0 d-----w- c:\program files\Burn4Free Toolbar
2010-01-12 23:15:36 0 d-----w- c:\program files\Burn4Free
2010-01-12 21:58:58 538624 -c--a-w- c:\windows\system32\dllcache\spider.exe
2010-01-12 21:57:59 37888 -c--a-w- c:\windows\system32\dllcache\md5filt.dll
2010-01-12 21:56:52 42496 -c--a-w- c:\windows\system32\dllcache\davcdata.exe
2010-01-12 21:55:59 64512 -c--a-w- c:\windows\system32\dllcache\iismap.dll
2010-01-12 21:55:45 0 d-----w- c:\program files\msn gaming zone
2010-01-12 21:53:40 488 ---ha-r- c:\windows\system32\logonui.exe.manifest
2010-01-12 21:53:30 749 ---ha-r- c:\windows\WindowsShell.Manifest
2010-01-12 21:53:30 749 ---ha-r- c:\windows\system32\wuaucpl.cpl.manifest
2010-01-12 21:53:30 749 ---ha-r- c:\windows\system32\sapi.cpl.manifest
2010-01-12 21:53:30 749 ---ha-r- c:\windows\system32\nwc.cpl.manifest
2010-01-12 21:53:30 749 ---ha-r- c:\windows\system32\ncpa.cpl.manifest
2010-01-12 21:53:05 16384 -c--a-w- c:\windows\system32\dllcache\isignup.exe
2010-01-12 21:38:32 4444 ----a-w- c:\windows\system32\pid.PNF
2010-01-12 21:14:58 1088840 ----a-r- c:\windows\SET234.tmp
2010-01-12 21:14:55 1296669 ----a-r- c:\windows\SET231.tmp
2010-01-12 19:25:07 1330 ----a-w- C:\xpsp3.ibb
2010-01-12 19:20:30 331805736 ----a-w- C:\XPSP3.EXE
2010-01-12 19:03:35 0 d-----w- C:\XPSETUP
2010-01-12 19:03:07 2048 ----a-w- C:\w2ksect.bin
2010-01-12 18:26:58 0 d-----w- c:\docume~1\matt&a~1\applic~1\GetGo Software
2010-01-12 16:49:56 4620 ----a-w- c:\windows\setupapi.old
2010-01-09 10:44:43 0 d-----w- c:\docume~1\matt&a~1\applic~1\Binverse
2010-01-02 14:43:49 0 d-----w- c:\docume~1\matt&a~1\applic~1\IObit
2010-01-02 14:43:47 0 d-----w- c:\program files\IObit
2009-12-30 22:12:18 0 d-----w- c:\docume~1\matt&a~1\applic~1\TweetDeckFast.FFF259DC0CE2657847BBB4AFF0E62062EFC56543.1
2009-12-29 19:41:11 1588 ----a-w- c:\windows\SpecEmuWindow.ini
2009-12-29 18:01:30 1386496 ----a-w- c:\windows\system32\drivers\msvbvm60.dll
2009-12-24 21:03:26 0 d-----w- c:\docume~1\alluse~1\applic~1\Trusteer
2009-12-22 23:51:24 3532 ----a-w- C:\drmHeader.bin
2009-12-21 20:51:26 0 d-----w- c:\docume~1\matt&a~1\applic~1\Process Manager
2009-12-21 20:51:18 0 d-----w- c:\program files\Process Manager for Windows 1.6.192
2009-12-21 18:54:02 15064 ----a-w- c:\windows\system32\wuapi.dll.mui
2009-12-19 14:39:43 56816 ----a-w- c:\windows\system32\drivers\avgntflt.sys
2009-12-19 14:39:39 0 d-----w- c:\program files\Avira
2009-12-19 14:39:39 0 d-----w- c:\docume~1\alluse~1\applic~1\Avira
2009-12-18 22:37:49 0 d-----w- c:\docume~1\matt&a~1\applic~1\AVG8
2009-12-15 21:34:40 0 d-----w- c:\docume~1\alluse~1\applic~1\ALM
2009-12-14 23:30:45 0 d-----w- c:\docume~1\matt&a~1\applic~1\Serif

==================== Find3M ====================

2010-01-13 12:28:46 161296 ----a-w- c:\windows\system32\drivers\tmcomm.sys
2010-01-12 21:51:28 23388 -c--a-w- c:\windows\system32\emptyregdb.dat
2010-01-12 18:35:12 60180 ---ha-w- c:\windows\system32\mlfcache.dat
2009-11-28 13:05:19 171552 ----a-w- c:\windows\system32\guard32.dll
2009-11-28 13:05:16 133064 ----a-w- c:\windows\system32\drivers\cmdguard.sys
2009-11-21 10:26:45 25160 ----a-w- c:\windows\system32\drivers\cmdhlp.sys
2007-06-14 11:14:30 5 --sha-w- c:\windows\system32\edbdcdbede2_s.dll

============= FINISH: 17:58:12.78 ===============

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#2 Net_Surfer

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Posted 20 January 2010 - 01:58 AM

Hello and welcome.gif to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here
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*If you have since resolved the original problem you were having, we would appreciate you letting us know.

*If not please perform the following steps below so we can have a look at the current condition of your machine.

*If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.


Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

**If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay
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You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications.
In order to be notified via email when your topic has a reply you need to enable topic notifications. To enable topic notifications you should do the following:

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4. Set the If ticked, choose default type: menu option to Immediate Email Notification to have an email sent immediately when someone replied

The topics you are tracking are shown Here.
Because the e-mail notification system is not completely reliable, please check your topic once a day for responses.
----------------------------*-------------------------------

We need to see some information about what is happening in your machine.

Please perform the following scan:


  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

Kind regards
Net_Surfer

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#3 mak38612

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Posted 20 January 2010 - 04:50 PM

Hi, problem still persists sad.gif Have not really done much else with the machine as I'm all out of ideas apart from format hard drive and re install windows. Don't really wanna do that as will lose much data. Don't want to back up as I may just back up the virus/trojan???

Thanks

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#4 Farbar

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Posted 21 January 2010 - 02:21 AM

Hi mak38612,

Welcome to Virus/Trojan/Spyware/Malware Removal (VTSMR) forum. I am going to assist you with your problem.

Please refrain from making any changes to your system (scanning or running other tools, updating Windows, installing applications, removing files, etc.) from now on as it might interfere with our fixes. Please let me know in your next reply if you agree with this.

The truth is that I'm less concerned about the infection than the repair install of Windows. By doing the latter, that is installing a Windows on the top of a previously updated Windows makes things much complicated and it messes up with system file versions. So to me the best option is to backup the personal files (movies, photo's, music files, etc., avoid to buck up .exe, .scr, .com, .dll, .sys) and reformat and clean install Windows.

In case you still want to clean the computer I'll assist you. But I can't guaranty the system will be working properly, due to the repair install.

#5 mak38612

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Posted 21 January 2010 - 02:04 PM

Hi, Thanks for the reply,

Damn knew I should have asked for help before reading the forums and doing a DIY job.

Id rather try and clean my machine, with your help, but if its going to be a pain in the arse I will just do a clean install.

I have one hard drive in two partitions. If I format C: and reinstall, its likely that the suspect file/virus/trojan could easily be on D: I have lots of data (120GB+) on D: I would like to keep as its kinda irreplaceable. (photos, video and music all personal and not commercial). My programs can be replaced. So I suppose its easier to re install.

I will do or not do whatever needs to be done.

Thanks again, Id be lost without you guys (or gals) helping me out.

#6 Farbar

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Posted 21 January 2010 - 02:47 PM

If you reformat C drive and reinstall Windows on it it should be safe.

Reformat C drive and install Windows on it. First update to Service Pack 3 and update IE. Then install Avira and run a full scan. After that:

Please download Malwarebytes' Anti-Malware from one of these locations:
malwarebytes.org
majorgeeks.com
  • Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform full Scan", it will give the drive to select. Select all the drives, then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • In case it found anything copy&paste the MBAM log.

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.


#7 mak38612

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Posted 21 January 2010 - 04:12 PM

Ok will do that tomorrow night, I already have XP Pro with SP3 slipstreamed into it. Will it be ok to use that disk, I have it without SP3 also?

Thank You

#8 Farbar

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Posted 21 January 2010 - 04:33 PM

It was a good idea to have two partitions and keep the personal things on D partition and the OS and programs on C partition. I personally have the same construction for years and once a while it is good to reinstall Windows and make a clean start. I'm sure everything will be okay.

Installing Windows XP with slipstreamed SP3 does the job nicely. But even after that install all the critical updates before installing Avira.
Take your time and post back when you have any question or when you are done.

Good luck.

#9 mak38612

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Posted 23 January 2010 - 03:46 PM

Hmmm I seem to still be having problems, but how I just cannot understand. I formatted my whole drive just to be on the safe side(both partitions). Before that I went out and purchaesd an external drive and backed up all my irreplaceble data.

So new install of XP with SP3 but I cannot update windows i just get an error 0x80072EFF. I cannot download IE8, Chrome, Malwarebytes or anything else that I have tried yet. I just get a message saying connection to the server was reset!!! My connection is fine though. Modem stats are:

Modem Status Up
DownStream Connection Speed 11260
UpStream Connection Speed 916
VPI 0
VCI 38

I will try Trend Micro House call to see if a scan makes a difference but don't think it will somehow.

Any more help would be great

Thanks

#10 mak38612

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Posted 23 January 2010 - 04:16 PM

mad.gif mad.gif mad.gif
Well HouseCall would not complete installation, it downloaded but wouldn't complete the update. Google Chrome downloaded and installed fine. So did Avira. But I cannot download Comodo Firewall, I get the same connection was reset error.

How can I still have these same problems after I formatted the drive and reinstalled XP.

Anybody????

#11 Farbar

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Posted 24 January 2010 - 07:16 AM

QUOTE
Anybody????

Nobody is going to attend to this topic except me. This is not an open forum. smile.gif

QUOTE
How can I still have these same problems after I formatted the drive and reinstalled XP.

When you reformat, there is no reason to think you are infected unless your slip-streamed Windows CD is infected. Another rare occasion is that you have a router and the router is hijacked. You report the modem settings. Do you have a router?

QUOTE
Well HouseCall would not complete installation, it downloaded but wouldn't complete the update. Google Chrome downloaded and installed fine. So did Avira. But I cannot download Comodo Firewall, I get the same connection was reset error.

I recommended you to update Windows fully before installing other software. You should have troubleshoot the update problem before installing other software like security software or any IE add-ons.

I guess you keep doing things and then ask for help when the things gets too complicated.

If you want I can check for infection to make sure, after that you can open a topic at other (open) forums.





#12 mak38612

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Posted 24 January 2010 - 07:35 AM

Yeah sorry was getting pretty stressed out with my machine. I have had my xp disc for a while so dont think it could be that but I could have had an infected SP3 download which I slipstreamed to XP myself.

Yea I have got a router but before posting I reset it a few times, using the button on the back, I don't know if this would help? Its a Sky Sagem F@ST2504 router.

I did hunt the forums for the error code I got from windows update but had no luck resolving the problem so thought I would try to install the same programs I had a problem installing before, just to see. Sorry if this has messed anything up. I'll just re format it again as I have everything backed up.

I know someone who has an original retail XP disc, can I use my Key with his disc?

Thanks for helping me keep my sanity!

#13 Farbar

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Posted 24 January 2010 - 07:47 AM

QUOTE
Yea I have got a router but before posting I reset it a few times, using the button on the back, I don't know if this would help? Its a Sky Sagem F@ST2504 router.

You should reset it using the button on the back, then log into the router server by using the router's default password, then change the default password. After that that part is always safe. If you don't know how to do this please tell me to give you detailed instruction.

QUOTE
I know someone who has an original retail XP disc, can I use my Key with his disc?

I don't think so.

#14 Farbar

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Posted 30 January 2010 - 06:53 AM

This thread will now be closed since the issue seems to be resolved.

If you should have a new issue, please start a new topic.




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