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Troubled with Trojan Horse - svchost.exe


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#1 arsh_kamaal

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Posted 13 January 2010 - 02:36 PM

Hi friends and Gurus,

I am running Windows XP.

I have Norton Security 2009 and the problem is that it has detected a Trojan Horse in my system but it doesn't remove it. It only blocks it and every 2-3 minutes an information comes up that Norton has detected a trojan horse and it has been blocked, but when I run a full scan system it doesn't finds anything.

Everytime its being detected in a sub-directory of the following directory: C:\WINDOWS\Temp\
for example: C:\WINDOWS\Temp\tqbd.tmp\svchost.exe

Request your help in removing the Trojan Horse completely.


Thanks..

Edited by Amazing Andrew, 13 January 2010 - 02:59 PM.
Mod Edit: moved to more appropriate forum - AA


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#2 quietman7

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Posted 14 January 2010 - 11:54 PM

Please download Malwarebytes Anti-Malware (v1.44) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

-- If Malwarebytes Anti-Malware results in any error messages, check the Help file's list of error codes within its program folder first. If you do not find any information, please refer to Common Issues, Questions, and their Solutions, Frequently Asked Questions. If the error you are receiving is not in the list, please report it here so the research team can investigate.
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