Posted 13 January 2010 - 01:53 PM
I'm helping a friend with her computer, which she was given as a gift. When she tries to use Microsoft Update she always gets the same error message. Update offers her the choice of 'express' or 'custom' and she always chooses 'express'. Update then begins checking for the latest updates, but after a few seconds displays the error message:
Files required to use Microsoft Update are no longer registered or installed on your computer. To continue:
Register or reinstall the files for me now (Recommended)
Let me read about more steps that might be required to solve the problem
She has tried both options. When she trys to read for more steps, she gets a search function and tries the key words 'Microsoft' and 'Update' the listed topics all give a specifically nubered error such as the '0x80072EE7 error'. When she tries the register or reinstall option, the site shows: download - 100% register - runs up to 100% then she gets kicked over to the 'Try Microsoft Update Today' page. She tries 'start now' and then, when the site checks if she has the latest version, she gets that same error message. What could the problem be?