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Error Loading C:\docume~1\locals~1\ntuser.dll *Please Help*


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3 replies to this topic

#1 bisorocket

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Posted 13 January 2010 - 10:25 AM

I am not sure how bad my computer is infected I think I have a few different problems, but the first and for most is the "Error Loading C:\docume~1\locals~1\ntuser.dll" message I get on startup.

Any help would be GREATLY appreciated

Thanks in advance.

~Nathan



Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:05:59 AM, on 1/13/2010
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18372)
Boot mode: Normal

Running processes:
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\hasplms.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\system32\opeia.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\system32\FastNetSrv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkeyman.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\system32\fpapli.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter3.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\Tprbtn.exe
C:\WINDOWS\system32\winupdate86.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft ActiveSync\Wcescomm.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\Java\jre6\bin\jucheck.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\system32\lsm32.sys
C:\Documents and Settings\CF29\Desktop\HijackThis (1).exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.gmail.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\winlogon86.exe,C:\WINDOWS\system32\sdra64.exe,
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Antivirus Plus BHO - {C2B5AAB8-2183-4be7-81A6-F11493C45872} - C:\WINDOWS\system32\config\systemprofile\Application Data\AntiVirus Plus\AntiVirus Plus.70367201.dll
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O4 - HKLM\..\Run: [Hotkey] C:\WINDOWS\system32\hkeyman.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [scroller] fpapli.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SpyHunter Security Suite] C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter3.exe
O4 - HKLM\..\Run: [tqammy] RUNDLL32.EXE C:\WINDOWS\system32\msaouahn.dll,w
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AntiVirus Plus] "C:\WINDOWS\system32\rundll32.exe" "C:\WINDOWS\system32\config\systemprofile\Application Data\AntiVirus Plus\AntiVirus Plus.70367201.dll", start 70367201
O4 - HKLM\..\Run: [winupdate86.exe] C:\WINDOWS\system32\winupdate86.exe
O4 - HKLM\..\Run: [Dxecosafu] rundll32.exe "C:\WINDOWS\uyajahigafeku.dll",Startup
O4 - HKLM\..\Run: [yejipetuv] Rundll32.exe "c:\windows\system32\sozukayo.dll",a
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\Wcescomm.exe"
O4 - HKCU\..\Run: [calc] rundll32.exe C:\DOCUME~1\NETWOR~1\ntuser.dll,_IWMPEvents@0
O4 - HKCU\..\Run: [asg984jgkfmgasi8ug98jgkfgfb] C:\DOCUME~1\CF29\LOCALS~1\Temp\lsass.exe
O4 - HKUS\S-1-5-18\..\Run: [ygua8e7yhuiesfha876yfauy8fe] C:\WINDOWS\TEMP\lb68in2up.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [asg984jgkfmgasi8ug98jgkfgfb] C:\WINDOWS\TEMP\csrss.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [AntiVirus Plus] "C:\WINDOWS\system32\rundll32.exe" "C:\WINDOWS\system32\config\systemprofile\Application Data\AntiVirus Plus\AntiVirus Plus.70367201.dll", start 70367201 (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ygua8e7yhuiesfha876yfauy8fe] C:\WINDOWS\TEMP\lb68in2up.exe (User 'Default user')
O4 - S-1-5-18 Startup: AntiVirus Plus.lnk = C:\WINDOWS\system32\rundll32.exe (User 'SYSTEM')
O4 - S-1-5-18 Startup: scandisk.lnk = ? (User 'SYSTEM')
O4 - .DEFAULT Startup: AntiVirus Plus.lnk = C:\WINDOWS\system32\rundll32.exe (User 'Default user')
O4 - .DEFAULT Startup: scandisk.lnk = ? (User 'Default user')
O4 - Startup: scandisk.lnk = ?
O4 - Global Startup: AntiVirus Plus.lnk = C:\WINDOWS\system32\rundll32.exe
O4 - Global Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...nt/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{58525EA1-BA68-41A7-A634-26D91642951D}: NameServer = 193.104.110.38,4.2.2.1,192.168.1.254
O17 - HKLM\System\CS1\Services\Tcpip\..\{58525EA1-BA68-41A7-A634-26D91642951D}: NameServer = 193.104.110.38,4.2.2.1,192.168.1.254
O17 - HKLM\System\CS2\Services\Tcpip\..\{58525EA1-BA68-41A7-A634-26D91642951D}: NameServer = 193.104.110.38,4.2.2.1,192.168.1.254
O18 - Filter hijack: text/html - {6082a90b-08b0-458e-b210-5d9c94dd0aae} - C:\WINDOWS\system32\msziptools.dll
O20 - Winlogon Notify: __c00C3A64 - C:\WINDOWS\system32\__c00C3A64.dat (file missing)
O21 - SSODL: pojodazod - {3f82244b-8a71-48c2-abff-ca34a4d2393e} - c:\windows\system32\sozukayo.dll
O22 - SharedTaskScheduler: jkshf8a3rudbfa873fudfhbdugf87whjdb - {B45A4B16-23F2-41AD-F4E4-00AAC39C0004} - C:\WINDOWS\system32\xjd4zp.dll (file missing)
O22 - SharedTaskScheduler: mujuzedij - {a611f7c3-9c4f-47cc-a952-c5c8cc038db8} - c:\windows\system32\yenojuje.dll (file missing)
O22 - SharedTaskScheduler: jugezatag - {3f82244b-8a71-48c2-abff-ca34a4d2393e} - c:\windows\system32\sozukayo.dll
O23 - Service: fastnetsrv Service (fastnetsrv) - Netopsystems A - C:\WINDOWS\system32\FastNetSrv.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HASP License Manager (hasplms) - Aladdin Knowledge Systems Ltd. - C:\WINDOWS\system32\hasplms.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 9176 bytes

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#2 bisorocket

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Posted 18 January 2010 - 04:53 PM

Is there anyone that can help me?



#3 pwgib

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Posted 19 January 2010 - 11:01 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.


If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
PW

#4 Starbuck

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Posted 30 January 2010 - 11:48 AM

Due to the lack of feedback, this Topic will now be closed.

If you need this topic reopened, please request this by sending one of the Moderating team or an Administrator
a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.

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