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#1 bc1315

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Posted 23 August 2005 - 05:31 AM

a couple of days ago i started having problems with my computer, it would restart without any warning or blue screen.it happened without any pattern. now it got even worse, it happens before it gets in windows.
i dissabled the auto restart.
for sure is not overheating.
i cleaned the dust.
please help cause i really need to use my computer.
thanx.

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#2 Leurgy

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Posted 23 August 2005 - 08:18 AM

Hello bc1315 and welcome to BC.

If you have disabled auto-restart you will see error messages now. These will help diagnose the problem so please report them here as accurately as possible.

What is your operating system? If its XP, see if you can boot into Safe Mode and look at Event Viewer for some details about the problem.

How to start Windows in Safe Mode

How to View Event Logs

To open Event Viewer, follow these steps:

1. Click Start, and then click Control Panel. Click Performance and Maintenance, then click Administrative Tools, and then double-click Computer Management. Or, open the MMC containing the Event Viewer snap-in.

2. In the console tree, click Event Viewer.

The Application, Security, and System logs are displayed in the Event Viewer window.

How to View Event Details

To view the details of an event, follow these steps: 1. Click Start, and then click Control Panel. Click Performance and Maintenance, then click Administrative Tools, and then double-click Computer Management. Or, open the MMC containing the Event Viewer snap-in.

2. In the console tree, expand Event Viewer, and then click the log that contains the event that you want to view.

3. In the details pane, double-click the event that you want to view.

The Event Properties dialog box containing header information and a description of the event is displayed.

To copy the details of the event, click the Copy button, then open a new document in the program in which you want to paste the event (for example, Microsoft Word), and then click Paste on the Edit menu.

To view the description of the previous or next event, click the UP ARROW or DOWN ARROW. 


How To View and Manage Event Logs in Event Viewer in Windows XP

Edited by Leurgy, 23 August 2005 - 08:19 AM.

When the only tool you own is a hammer, every problem begins to resemble a nail. Abraham Maslo

**** We use our powers for good, not evil ****

 Trying to remove your data from the web is like trying to remove pee from a swimming pool


#3 bc1315

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Posted 23 August 2005 - 05:34 PM

hi. thanx for the answer.
i am using xp. there are no errors reported in the event viewer. i think the problem might be hardware, cause i tried to reinstal windows and it didnīt work. i couldnīt do it, it would restart when reading the cd. after a couple of more tries, i managed to get in the windows, but it would crash. then i managed to keep it alive, and it is still running. but i think the problem is still there cause i didnīt do anything.
i would like to remove the problem cause i canīt have a crashing computer.

#4 Leurgy

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Posted 23 August 2005 - 06:09 PM

Can you give us some information on your computer? CPU, RAM, Motherboard etc. As much info as possible.

Have a look in Device Manager for any yellow question marks or any red X's. Have you recently made any hardware changes to your computer?

When the only tool you own is a hammer, every problem begins to resemble a nail. Abraham Maslo

**** We use our powers for good, not evil ****

 Trying to remove your data from the web is like trying to remove pee from a swimming pool


#5 Enthusiast

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Posted 23 August 2005 - 06:12 PM

What antispyware - antimalware programs are you using?

The problem you have may be attributable to malware.

Freeware AntiSpyware and Security Programs

Software firewalls with freeware versions
Free Zone Alarm SE: http://www.zonelabs.com/store/content/comp...;NONE?lid=ho_za

Sygate: http://www.sygate.com/

Antivirus programs - freeware (you can only use one resident anti-virus program on your computer. More than one will conflict)

AVG: http://www.grisoft.com/us/us_index.php

Avast Anti-virus freeware
http://www.komando.com/bestshareware.asp


Anti-malware freeware (You can run as many of these as you wish. Generally there is no conflict between these and you should always run several)

*AdAware SE: http://www.lavasoftusa.com/software/adaware/

*Spybot S&D: http://www.safer-networking.org/en/index.html

*the two most important to have!

Microsoft Antispyware Beta: http://www.microsoft.com/athome/security/s...re/default.mspx

SpywareBlaster: http://www.javacoolsoftware.com/spywareblaster.html

Microsoft Malicious Software Removal Tool (Win XP and Win 2000):
http://www.microsoft.com/security/malwareremove/default.mspx

Aē - Free from http://www.majorgeeks.com/download4281.html . Run it, click Search for Updates, then click Scan.


CWShredder
CW Shredder removes some variants of spyware known as the Coolwebsearch Trojan. The Trojan takes advantage of a flaw in a key component of Windows -- Microsoft's version of the Java Virtual Machine -- to install itself via popups often found on porn and illegal software (a.k.a. "warez") sites. Run CWShredder after installing, and have it look for updates. Then click the "Fix" button, and the program will both scan and fix any problems it finds. If your system does not have this kind of spyware, it will give you the good news.
Freeware
http://www.intermute.com/spysubtract/cwshr...r_download.html

Microsoft Baseline Security Analyzer (MBSA)
MBSA is an easy-to-use tool designed for the IT professional that helps small and medium businesses determine their security state in accordance with Microsoft security recommendations and offers specific remediation guidance. Improve your security management process by using MBSA to detect common security misconfigurations and missing security updates on your computer systems.
http://www.microsoft.com/technet/security/...s/mbsahome.mspx

After you run at least Adaware and Spybot Search and Destroy and the problem is unresolved it would be worthwhile to post a Hijack This log in our forum for analysis and assistance.


Hijack This and a variety of other tools for malware and pestware
http://216.180.233.162/~merijn/files/HijackThis.exe or
http://www.spywareinfo.com/~merijn/downloads.html

Unless you are an expert in altering, editing or modifying the registry do not attempt to use “Hijack This” without expert assistance which you can get by following the instructions below:
How to submit a Hijack This log
http://www.bleepingcomputer.com/tutorials/how-to-post-a-hijackthis-log/
http://www.bleepingcomputer.com/forums/How...s_Log-t956.html

You may also want to run a few of these:
online trojan scans here -
http://scan.sygatetech.com/pretrojanscan.html
http://windowsecurity.com/trojanscan
Web based online Antivirus and anti-malware scans: (these can be run regardless of whatever else you are using. You must use Internet Explorer to run these.)

Kaspersky Anti-Virus Web Scanner
http://www.kaspersky.com/service?chapter=161739400#betatest

Windows Security Trojanscan
http://www.windowsecurity.com/trojanscan/trojanscan.asp

Panda Activescan (IE only)
http://www.pandasoftware.com/activescan/co...n_principal.htm

Trend Micro antivirus and malware scan:
http://housecall-beta.trendmicro.com/en/st...orp.asp?id=scan

Etrust Anti-virus web scanner
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx

#6 cooldudenz

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Posted 23 August 2005 - 06:48 PM

Have you ever opened the box or anyone eles? and worked inside the computer?

Edited by cooldudenz, 23 August 2005 - 06:49 PM.


#7 bc1315

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Posted 23 August 2005 - 06:55 PM

where to start.........
ok, configuration:
CPU/Processor : amd athlon 2083 MHz
RAM : major pc3200 Actual:512 MB
Motherboard : KT6 delta-FISR
Hard Disk : MAXTOR 6Y160L0, Space: 160 GB, RPM:7200

this was the last error (2 days ago)

Event Type: Error
Event Source: Ftdisk
Event Category: None
Event ID: 49
Date: 22/08/2005
Time: 20:15:04
User: N/A
Computer: FERBO-PC
Description:
Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 01 00 56 00 ......V.
0008: 00 00 00 00 31 00 04 c0 ....1..Ā
0010: 03 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........


I have recently changed my graphics card, mine broke (i think it was saphire 128) so i borrowed an old one from a friend.

opening and working on a computer consists of vacuming it. and i put an extra fan. thatīs about it.

thank you guys for trying.

p.s. it crashed again after 2 hours of trying (durin the memory test)

#8 bc1315

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Posted 23 August 2005 - 06:56 PM

i am using avast.

#9 cooldudenz

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Posted 23 August 2005 - 06:58 PM

O so you are getting error msg's now?

#10 cooldudenz

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Posted 23 August 2005 - 06:59 PM

Have a look here
HERE

Edited by cooldudenz, 23 August 2005 - 07:00 PM.


#11 bc1315

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Posted 23 August 2005 - 07:00 PM

to be honest, it was there, just miseed it. sorry.

#12 cooldudenz

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Posted 23 August 2005 - 07:01 PM

Thats ok its easy to miss something, but that link should slove your problems its just the page size is to small by the looks of it.

Just try the

" Increase the Size of the Pagefile.sys File " for now

If it doesnt work ask someone here that knows more before you try

"No Longer Want to Save the Memory.dmp File"

Edited by cooldudenz, 23 August 2005 - 07:03 PM.


#13 cooldudenz

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Posted 23 August 2005 - 07:04 PM

Be sure to tell us if the problem is fixed. Ill be back in about an hour.

#14 bc1315

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Posted 23 August 2005 - 07:07 PM

it says there i should put the initial size one and a half times my RAM. that would be 768.
that number was already there.

#15 bc1315

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Posted 23 August 2005 - 07:16 PM

Another error occured at the same time (now im not missing anything):



Event Type: Error
Event Source: Ftdisk
Event Category: None
Event ID: 45
Date: 22/08/2005
Time: 20:15:04
User: N/A
Computer: FERBO-PC
Description:
The system could not sucessfully load the crash dump driver.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 01 00 56 00 ......V.
0008: 00 00 00 00 2d 00 04 c0 ....-..Ā
0010: 0a 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........


are you sure it is not hardware related? if i couldnīt reinstall windows, doesnīt that mean that it has nothing to do with software? just a tought, i donīt know how this things work.




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