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Uninstall System Security rogue


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#1 jude52

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Posted 12 January 2010 - 07:57 PM

I am trying to uninstall system security virus using your instructions. I am stuck on step #4. I downloaded and ran explorer.exe. When the screen comes up listing the processes I do not have a process consisting of random numbers listed nor do I see the shield sign.

Should I continue on with the uninstalling program even though I do not see the the process as shown on your example?

The rogue system security still pops up occasionlly.

Thanks.

Jude52

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#2 trev47

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Posted 13 January 2010 - 12:27 AM

Try downloading rkill to your desktop from one of the following links. Double click the file and a black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully. If it does not work, then download the next file and try again.
try this one http://download.bleepingcomputer.com/grinler/rkill.pif
or this http://download.bleepingcomputer.com/grinler/rkill.scr
or this http://download.bleepingcomputer.com/grinler/rkill.exe
or this http://download.bleepingcomputer.com/grinler/rkill.com

Now, download Malwarebytes from http://malwarebytes.org/ update it and run a full scan. Remove any infections found and post the results in your next reply.

If you are unable to get this to work, then will you post a screenshot of the process explorer screen?

#3 jude52

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Posted 13 January 2010 - 04:51 PM

I ran rkill and then the Malwarebytes' Anti-Malware and the results found nothing. Here is a copy of my notepad:

Malwarebytes' Anti-Malware 1.44
Database version: 3556
Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18865

1/13/2010 4:41:09 PM
mbam-log-2010-01-13 (16-41-09).txt

Scan type: Quick Scan
Objects scanned: 111273
Time elapsed: 8 minute(s), 23 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


What do you think? Wait to see if it comes back? Could it be attached to just the email it comes over from or maybe one of the recent anti-virus updates took care of it? (I should be so lucky) I am using McAfee. Just another one of life's little speed bumps.

Thanks,
Jude52

#4 trev47

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Posted 13 January 2010 - 11:53 PM

Are you still experiencing any symptoms? You should run a scan at http://www.eset.com/onlinescan/ to be certain that you are clean. Let me know the results. The Malwarebytes log is encouraging.

#5 jude52

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Posted 14 January 2010 - 06:39 PM

I ran the ESET Online Antivirus Scanner and it found Win32/Agent.QPY trojan. Can I assume I now have a "clean" computer?

Thanks,

Jude52

#6 trev47

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Posted 14 January 2010 - 10:01 PM

I think to be safe you should do the following:

Great directions from boopme for SAS and ATF cleaner
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner from http://www.atribune.org/index.php?option=c...5&Itemid=25
and then SUPERAntiSpyware, Free Home Version from http://www.superantispyware.com/?rid=3324 Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.




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