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Drastically increased Windows/program/file loading times


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6 replies to this topic

#1 samiam4285

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Posted 23 August 2005 - 01:01 AM

Hello,

Hopefully my description of my problem isn't too broad or vague, I'll do the best I can, being a laywoman.
Approximately 3 1/2 weeks ago, I began to delete many unused and unwanted programs, temp files, etc from my Toshiba laptop, as it had gotten a bit bogged down recently, and I was hoping to increase performance speed. I also ran a full error check on the hard drive, which took 2 1/2 days to complete (I had never run one before, probably very stupidly). Once it finished, I immediately began to notice processing problems with the computer: it would take up to a minute to load .JPG photos, where it had previously been almost instantaneous. I started to get lots of "Windows Explorer/Internet Explorer has encountered a problem and needs to close" error messages; my start-up load time for Windows after user login could easily be up to 7 or 10 minutes before the computer stopped "thinking" and I could actually open basic programs; it would sometimes be a full minute before the start menu would open after clicking on "start"...The list goes on in the same vein. In particular, I've started to get error messages saying "DrWatson Postmortem Debugger has encountered a problem and needs to close." Also, I've had to start using CtrlAltDlt to close programs which appear to freeze up.

I was away for two weeks and have come back to my laptop this week, and have tried troubleshooting with msconfig, changing the start-up programs after consulting the start-up database, the result being that the computer starts up slightly faster, but with little other effect. I've also attempted to do multiple system restores, but Windows keeps telling me that it's not possible to restore my system to any of the dates I've selected, all of which should be fine. My main impression is that there is some process (which doesn't necessarily show up in Task Manager) that is almost constantly running in the background that uses up all my system resources, but for the life of me I can't figure out what it is: I've looked everywhere that I can think of, which admittedly is probably not nearly everywhere. It's definitely making it frustrating to open applications and files though, only to have them freeze on me eventually anyway. I'm running Windows XP Home (Service Pack 2) on a Toshiba Satellite, 2.80 GHz, 480 MB RAM.

If there's anything at all that I should and can add to this description, I'm more than happy to (I read the guidelines for posting :thumbsup: ). I apologize for my generalities! Thanks ever so much.

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#2 tg1911

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Posted 23 August 2005 - 02:15 AM

Update, and run, your antivirus program.
Run these online virus scanners:
http://www.pandasoftware.com/activescan/
http://housecall.trendmicro.com/

Also this online Trojan scanner:
TrojanScan

If that doesn't help, I suggest you post a HijackThis log for examination.
This way, we can eliminate the possibility of spyware/malware, being the cause of your problem.

Read How to post a HijackThis Log.
Please read, and follow, all directions carefully.

Then, run a log, and post it in the HJT forum, at this link. Do not, fix anything, yet.
A member, of the HJT Team, will help you out.
It may take a while to get a response, because the HJT Team are very busy. Please, be patient, these people are volunteers. They will help you out, as soon as possible.

NOTE:
Once you have made the post, please, DO NOT make another post in the HJT forum, until it has been responded to by a member of the HJT Team. The first thing they look for, when looking for logs to reply to, is 0 replies. If you make another post, there will be 1 reply. The team member, glancing over the replies, might assume someone is already helping you out, and will not respond. So, just make your post, and let it sit there, until a team member responds. This way you will be taken care of, in the most timely manner.
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#3 jgweed

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Posted 23 August 2005 - 03:03 PM

1. If you have Spybot S&D destroy installed, you can look in its "tools" section (check advanced mode) and there is a short application that will show you all the processes you have running.
2. If you have not done so, defragment your computer's hard drive. Very often when you delete and move files and programs a lot, defragging will improve the speed when accessing those left.

Regards,
John

Edited by jgweed, 23 August 2005 - 03:35 PM.

Whereof one cannot speak, thereof one should be silent.

#4 samiam4285

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Posted 23 August 2005 - 03:28 PM

Thanks very much to jgweed and tg1911 for prompt replies!! I'm very impressed with these forums already :-) I'll try all suggestions, and I'll post a follow-up. I appreciate the help greatly!

#5 tg1911

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Posted 23 August 2005 - 05:39 PM

You're welcome, samiam4285.
Be sure to let us know how it goes.
MOBO: GIGABYTE GA-MA790X-UD4P, CPU: Phenom II X4 955 Deneb BE, HS/F: CoolerMaster V8, RAM: 2 x 1G Kingston HyperX DDR2 800, VGA: ECS GeForce Black GTX 560, PSU: Antec TruePower Modular 750W, Soundcard: Asus Xonar D1, Case: CoolerMaster COSMOS 1000, Storage: Internal - 2 x Seagate 250GB SATA, 2 x WD 1TB SATA; External - Seagate 500GB USB, WD 640GB eSATA, 3 x WD 1TB eSATA

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#6 samiam4285

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Posted 24 August 2005 - 03:19 AM

Update on my situation:
- My antivirus program (Symantec) is updated and shows no viruses when run.
- I tried to run Panda Antivirus-->my computer proceeded to restart itself, and then told me the system had recovered from a serious error from which it needed to restart.
- I ran TrendMicro-->It didn't find anything on my computer.
- I ran TrojanScan-->In the middle of the scan a little window popped up saying:
"Iexplore: External exception C0000006." Then the scanning just stopped on one file. I aborted the scan and refreshed the page and then got this message:
"Iexplore: I/O error 23." I closed IE, then opened it again and tried the scan one more time, with the same result again.
- I looked at running processes in Spybot tools, but I'm afraid I don't know enough to recognize something unusual when I see it--everything looked normal to me, but I'm not sure.
- I tried to defragment the hard drive-->I received the following message:
Microsoft Management Console: MMC failed to initialize because it was installed incorrectly or because a portion of the registry has become corrupted. Make sure the file Mmcndmgr.dll is registered by running "regsvr32 %SystemRoot%\system32\mmcndmgr.dll".

I keep getting error messages whenever I try to do many things, many of them telling me that various .dll and registry files are missing or corrupted, or otherwise unable to run various applications. I tried to burn a CD with some crucial files with Drag 'n Drop CD, and it told me that it could not be completed:
"Cannot find file(s) to record. Please make sure the file exists is not being used by other application. (Code:011-02-1081) (12 00 00 00 00)". I got the same thing when I tried to burn directly from a Windows folder.

I still have trouble trying to close things such as Windows Explorer, having to do it through CtrlAltDlt. Also, it still takes several minutes to even get Programs on the Start menu to show up on the screen after clicking. Something that has baffled me though is that websites will still usually load at a normal speed- once IE actually opens (after quite a wait), it appears to run normally.

Should I boot Windows up in Safe Mode and start looking at Event Logs? Should I run (or at least attempt to run) an error check? Or should I go straight to HijackThis? Thanks, I'm keeping my fingers crossed.

#7 thedon57

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Posted 24 August 2005 - 05:41 AM

Hi first of all lets try and help you all we can, I have been reading your postings with interest.

First of all you should of done as asked and submitted a hijack this log. but never mind.

Right on your re submitted post you have put that you had nortons and ran another antivirus, that you should not have done, we have all done it and then found out it is a no,no.

Nortons is system hungry, I run Avast myself no trouble, its free but i like it so much i have paid for the pro version.

That error code c0000006 is refering to a disk or network error but you would need to understand the registry more to be able to put things right, as altogether there is 9 pages of symtoms to work through.

error 23 is an Internet Explorer Script Error, this is what it means.

An error has occurred in the script on this page.

Line: 23
Char: 1
Error: Object doesn't support this property or method: 'parent.t1'
Code: 0

Do you want to continue running scripts on this page?

Note that the specific items in the error message may vary.

Cause
This problem can occur if you search on the keyword "Troubleshooter" and you then attempt to view any of the last four topics named "Troubleshooter" on the search tab.

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

That is what comes up, now you have a task to do.
Have you got the disk to do a complete reinstall and start a fresh?
Use another antivirus not nortons?
Re submit this again when you have done a hijack this log, and still may end up doing a complete reinstall.

Keep us posted on what you want to do. :thumbsup:
Now installed Microsoft Security Essencials on my Tower with Windows Home Premium 32bit and Toshiba Satellite Pro Laptop with Windows Home Premium 64bit




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