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#1 sharpie

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Posted 12 January 2010 - 12:48 PM

i closed my laptop to do some cleaning and when i came back i opened it and the screen wouldnt get as bright as it usually does and i could see things, just not that well. so i try to reboot and it wont boot up. it takes me to the boot up in safe mode option page. i tried every option many times and nothing happens so i insert the win xp pro disk to repair and that wont load either. it will go through all the steps and say setting up windows, but at the very end i get a message. something saying that i need to visit www.hardware-update.com something about acpi bios compliant im not sure. then i restarted the compputer and it workes fine, but im scared to restart.

any ideas?

thanks

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#2 the_patriot11

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Posted 12 January 2010 - 03:04 PM

hmmmm interesting dilemna, could be a failing CMOS battery. Do you know how to get to it on your laptop? Im not sure that thats it, but it definitly sounds hardware related, probably something to do with your BIOS (like a failing battery i mentioned) or perhaps a failing motherboard. IF its the battery with a little work you should be able to replace that, if its the motherboard well, you may need a new laptop/

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#3 sharpie

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Posted 12 January 2010 - 04:01 PM

well, how do i know? is there some sort of scan i can do to check for quality? ive tried downloading and looking at some, but i have no idea what the readings mean....

thanks patriot

Edited by sharpie, 12 January 2010 - 05:51 PM.


#4 ReviverSoft

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Posted 12 January 2010 - 06:56 PM

Which laptop is this?
If you can access the CMOS battery section, I suggest you try a new replacement battery and see if that fixes the problem.

If this is a HP laptop, there's an application called HP Display Settings Utility (something along those lines), where you can manually increase the brightness.
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#5 Animal

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Posted 12 January 2010 - 07:10 PM

fwiw, that URL of www.hardware-update.com is a parked domain and not relevant to any helpful information for you. So thats an interesting thing to have pop up.

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#6 sharpie

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Posted 12 January 2010 - 09:10 PM

there are no scans i can do or anything? its a toshiba and the last time this happened was around 11 days ago. so lets say i do purchase a new battery would i need to wait 11 or so days to find out if i have a battery problem? i never really know when im going to have the problem it just happens, but after several tries it works. battery seems to be working, it holds a charge for 5 in a half hours.

#7 Stang777

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Posted 12 January 2010 - 09:34 PM

Unless I am misunderstanding Sharpie, I believe in your last post that you are talking about a different battery than the one that is being suggested you change.

#8 Papakid

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Posted 12 January 2010 - 09:46 PM

Have you dropped the laptop or it's been knocked around recently? Sounds like it could be some severe hardware damage. I googled the domain Animal mentioned and found a thread that should give you some ideas--unfortunately, as already mentioned, if it's a damaged motherboard there is not much you can do. BTW, that domain evidently was valid at some point and someone probably bought it to monetize it when it wasn't renewed--note that the thread is from 2004.
http://www.ozzu.com/hardware/help-laptop-p...lem-t29830.html

This is probably the massage you got:

The BIOS in this system is not fully ACPI compliant. Please contact your system vendor or visit http://www.hardware-update.com for an updated BIOS. If you are unable to obtain an updated BIOS or the latest BIOS supplied by your vendor is not ACPI compliant, you can turn off ACPI mode during text mode setup. To do this, simply press the F7 key when you are prompted to install storage drivers, The system will not notify you that the F7 key was pressed - it will silently disable ACPI and allow you to continue your installation.


You may have gotten some stop codes too, which would be helpful to know what those were to possibly diagnose the problem.

I'm not a hardware guy and don't have time ATM to get into this in any depth, so I hope someone more knowledgable can take that info and help you out. But it sounds like you may need to Flash your BIOS which is a high risk thing to do, so I wouldn't unless you have someone who really knows what they are doing with you.

Later on in that thread one guy said the problem could have been solved in the first place by reseating your RAM. You might try that first, but it sounds to me that you have onboard video card that is going out, which means the motherboard could be shot.

Before you do anything else, if you have the resources, take the hard drive out and slave it to another computer and save any important data.

Good luck. :thumbsup:

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#9 sharpie

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Posted 22 January 2010 - 12:04 PM

yea i think the hdd is screwed. i tried plugging in the laptop without the battery and it would have the same problems. im getting a new laptop next weekend, not to much more i could do with this one,but how do you get rid of a laptop? i wouldnt feel comfortable just throwing it in the trash....any ideas?

thanks so much

#10 Ken-in-West-Seattle

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Posted 22 January 2010 - 12:43 PM

a cmos battery is not the system battery. It is usually the size of a coin on desktops and sometimes larger on laptops. It is mounted on the mainboard and usually requires a system dismantle to get to.

the "www.hardware-update.com .. acpi bios" error message was introduced when win2k first included "onnow" pnp detection and is probably legacy code message in xp. the stop code message might give you more clues but they are often just as ambiguous.

Drivers, bad hardware and even turning the acpi settings off in the bios can cause this message. Hardware from the 90's can often cause problems on desktops that run ok when the hardware is removed. (older 3com 10 base t cards)

Don't toss the laptop. Even if acpi cannot run there are versions of linux that can still be installed and run with a boot switch that ignores the acpi function.

#11 sharpie

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Posted 27 January 2010 - 04:14 PM

a cmos battery is not the system battery. It is usually the size of a coin on desktops and sometimes larger on laptops. It is mounted on the mainboard and usually requires a system dismantle to get to.

the "www.hardware-update.com .. acpi bios" error message was introduced when win2k first included "onnow" pnp detection and is probably legacy code message in xp. the stop code message might give you more clues but they are often just as ambiguous.

Drivers, bad hardware and even turning the acpi settings off in the bios can cause this message. Hardware from the 90's can often cause problems on desktops that run ok when the hardware is removed. (older 3com 10 base t cards)

Don't toss the laptop. Even if acpi cannot run there are versions of linux that can still be installed and run with a boot switch that ignores the acpi function.

what is a booot switch and what would i do with linux/ the only time ive used anything close to linux is when i used to fool around with a few live cd's that i made (morphix, puppy linux etc)

#12 cryptodan

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Posted 27 January 2010 - 07:07 PM

Could be a failing video card, and how can a CMOS battery that is failing cause the screen to go dim. I have never experienced that in my life of 15 years with computing. A dying or dead CMOS would cause the computer 1) not to boot up at all due to no CMOS 2) system settings such as clock time being reset everytime the computer is on, and thats it. Otherwise a dimming screen points to an LCD issue or a video card one. How long have you had this lap top? CMOS Batteries usually last 3 to 6 years.

#13 ReviverSoft

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Posted 27 January 2010 - 07:36 PM

2) system settings such as clock time being reset everytime the computer is on,


Exactly why I suggested the CMOS battery be replaced first.
The brightness setting could have been reset to default, due to the failing battery.

what is a booot switch and what would i do with linux/ the only time ive used anything close to linux is when i used to fool around with a few live cd's that i made (morphix, puppy linux etc)


Those are exactly what sharpie was referring to.
By boot switch she meant, switching the boot sequence order, to make the computer boot from the CD/DVD driver first, instead of the HDD.

Edited by ReviverSoft, 27 January 2010 - 07:37 PM.

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#14 cryptodan

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Posted 27 January 2010 - 07:41 PM

2) system settings such as clock time being reset everytime the computer is on,


Exactly why I suggested the CMOS battery be replaced first.
The brightness setting could have been reset to default, due to the failing battery.


But they also state that this happened after the lid was opened up while the computer was in operation which at that point the CMOS Battery wouldn't be involved since the computer was already on.

#15 ReviverSoft

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Posted 27 January 2010 - 08:34 PM

True, that might indicate a problem with the video chipset/card.
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