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Cannot run rkill or MBAM


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8 replies to this topic

#1 gatorballfan

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Posted 11 January 2010 - 11:39 PM

Please help! I am currently running Windows XP.

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#2 myrti

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Posted 17 January 2010 - 02:51 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
  1. Please download OTL from following mirror:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Click the "Scan All Users" checkbox.
  5. Push the button.
  6. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#3 gatorballfan

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Posted 17 January 2010 - 02:59 PM

I attached the info requested in my original post. I have done nothing with the machine since I gathered that info, so the original message has the most up to date content. Is there something else I should be doing?

Edited by gatorballfan, 17 January 2010 - 03:00 PM.


#4 myrti

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Posted 17 January 2010 - 03:04 PM

Hi,

if you turned on the PC during the last couple of days, please provide a new log. Even if you didn't change anything to the PC when running it the malware will most certainly have.

Please also provide a log from gmer:

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#5 gatorballfan

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Posted 17 January 2010 - 07:31 PM

I am now dealing with two computers. Here is the info for the first one:

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#6 myrti

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Posted 17 January 2010 - 08:28 PM

Hi,

Please create a seperate thread for the second PC, otherwise this will only cause confusion.

you have been infected by a nasty rootkit. It is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.


If you decide to clean, then please run ComboFix and post the log in your next reply:

Please download ComboFix from one of these locations:

Link 2
Link 3

* IMPORTANT !!! Save ComboFix.exe to your Desktop
  • Temporarily disable isable your AntiVirus and AntiSpyware applications. They may otherwise interfere with our tools
    Usually this can be done via a right click on the System Tray icon, check this tutorial for disabling the most common security programs: Link

  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply.

This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper


If you need help, see this link:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

regards myrti


regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#7 gatorballfan

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Posted 17 January 2010 - 11:30 PM

Here is my Combo Fix log. I am currently running Malwarebytes.

Thanks for the help!

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#8 myrti

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Posted 18 January 2010 - 07:36 AM

Hi,

there are a couple of malicious entries left, please run the following script:

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Open notepad and copy/paste the text in the quotebox below into it:

QUOTE
File::
c:\winnt\Phujoda.bin
c:\winnt\Egivecuzo.dat
C:\iCD0jI.bat
C:\kewwr.exe
C:\penmrdya.exe
C:\cfmulknl.exe
C:\aywdthl.exe
c:\winnt\system32\badusuke.dll
c:\winnt\system32\kowajovu.exe
c:\winnt\system32\seyomaju.exe
c:\winnt\system32\togitifo.exe
c:\winnt\system32\vapiwusa.exe
c:\winnt\system32\yuhozihi.exe
c:\winnt\system32\zazovera.exe

Folder::
c:\winnt\Profiles\zathura676\Local Settings\Application Data\fijo
c:\winnt\Profiles\All Users\Application Data\81749029

Registry::
[-HKLM\~\startupfolder\C:^WINNT^Profiles^zathura676^Start Menu^Programs^Startup^AntiVirus Plus.lnk]
[-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\01829323]
[-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\27748836]
[-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\81749029]
[-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\98709235]
[-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\voiwsycn]
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]
"Notification Packages"=hex(7):73,63,65,63,6c,69,00,00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]
"SafetyCenter"=-
SRPeek::
c:\winnt\system32\DRIVERS\atapi.sys


Save this as CFScript.txt, in the same location as ComboFix.exe




Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#9 myrti

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Posted 23 January 2010 - 08:52 PM

Due to lack of feedback, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,
myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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