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Work is detecting viruses - I don't see them


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8 replies to this topic

#1 VirusSucks

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Posted 11 January 2010 - 08:04 PM

Hi,

I log into work through Cisco VPN. They have sent me two notifications that my laptop is infected with malware/viruses, most currently the following:

Trojan.Downloader.QQHelper
Trojan.Alureon
Trojan.Fakeavalert
Trojan.TDSServ
Bot.Conficker.B
Bot.Grum


I have run Avira, SpyDoctor, and avast!, and cannot find any problems. I'm also not showing any symptoms. I did have a problem with redirected searches about two months ago, but I got rid of that problem and have been fine since.

Is it possible that my work is reporting false viruses? Any help will be much appreciated, as my VPN priviliges are very close to being revoked.

Thank you!

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#2 VirusSucks

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Posted 11 January 2010 - 08:06 PM

Oops, forgot to add that I also used Malwarebytes - found nada.

#3 boopme

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Posted 11 January 2010 - 09:55 PM

Hello, let's see what we get here..

Run RKill....

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way.


Immediately
Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 VirusSucks

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Posted 11 January 2010 - 10:44 PM

Thanks for your quick reply!


Here's the MBAB Quick Scan (didn't find anything):
Malwarebytes' Anti-Malware 1.44
Database version: 3545
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

1/12/2010 7:43:03 PM
mbam-log-2010-01-12 (19-43-03).txt

Scan type: Quick Scan
Objects scanned: 127003
Time elapsed: 9 minute(s), 21 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Will post SAS when I've finished the rest of your instructions.

#5 boopme

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Posted 11 January 2010 - 11:43 PM

OK
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 VirusSucks

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Posted 12 January 2010 - 01:45 AM

Hi,

Here is the SAS log - didn't find anything:
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/12/2010 at 10:42 PM

Application Version : 4.33.1000

Core Rules Database Version : 4446
Trace Rules Database Version: 1978

Scan type : Complete Scan
Total Scan Time : 02:36:39

Memory items scanned : 299
Memory threats detected : 0
Registry items scanned : 6376
Registry threats detected : 0
File items scanned : 81984
File threats detected : 0

#7 VirusSucks

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Posted 12 January 2010 - 02:00 AM

A little more info about my setup: I am on XP. I run McAfee, and have also been running avast! on access protection. I also have Windows Firewall running. I have heard that you shouldn't run two antivirus programs at the same time, so any recommendations you have are appreciated.

Oh, and I'm on wireless, router is Netgear from Comcast.

#8 VirusSucks

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Posted 12 January 2010 - 02:47 AM

I will also be posting in the Hijack This forum. Hope it's ok to post in more than one forum.

#9 boopme

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Posted 12 January 2010 - 01:25 PM

That's fine that you already have. We were heading ther next..
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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