Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Unknown Errors Shutting Machine Off/Freezing


  • This topic is locked This topic is locked
2 replies to this topic

#1 lorelei13

lorelei13

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:10:55 PM

Posted 11 January 2010 - 07:00 PM

Good Evening:

I try to use all the precautionary software that I can (Trend Micro Internet Security, cc cleaner, adaware, malwearbyte's anti-malware, etc.) but recently my system has been freezing and/or restarting on its own. Any help you can offer will be greatly appreciated.

Thank you!


DDS (Ver_09-12-01.01) - NTFSx86
Run by Lori Brautigam at 18:39:05.10 on Mon 01/11/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2037.1145 [GMT -5:00]

AV: Trend Micro Internet Security *On-access scanning enabled* (Updated) {7D2296BC-32CC-4519-917E-52E652474AF5}
FW: Trend Micro Personal Firewall *enabled* {3E790E9E-6A5D-4303-A7F9-185EC20F3EB6}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe
C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\Program Files\Trend Micro\BM\TMBMSRV.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\IObit\IObit Security 360\IS360srv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Trend Micro\Internet Security\TmPfw.exe
C:\Program Files\Trend Micro\Internet Security\TmProxy.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\FireTrust\MailWasher Pro\MailWasher.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\WINDOWS\system32\SearchFilterHost.exe
C:\Documents and Settings\Lori Brautigam\My Documents\Downloads\dds(2).scr
C:\WINDOWS\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://cm.my.yahoo.com/
uDefault_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=0080416
uSearch Bar =
uDefault_Search_URL = hxxp://www.google.com/ie
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: IEPlugin Class: {11222041-111b-46e3-bd29-efb2449479b1} - c:\progra~1\arcsoft\videod~1\ARCURL~1.DLL
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AskBar BHO: {201f27d4-3704-41d6-89c1-aa35e39143ed} - AskBar BHO
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.2.4204.1700\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: EpsonToolBandKicker Class: {e99421fb-68dd-40f0-b4ac-b7027cae2f1a} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll
TB: EPSON Web-To-Page: {ee5d279f-081b-4404-994d-c6b60aaeba6d} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll
TB: Foxit Toolbar: {3041d03e-fd4b-44e0-b742-2d9b88305f98} -
TB: {724D43A0-0D85-11D4-9908-00400523E39A} - No File
uRun: [QuickenBillminder] c:\program files\quicken\Billmind.exe -startup
uRun: [OE] c:\program files\trend micro\internet security\tmas_oe\TMAS_OEMon.exe
mRun: [UfSeAgnt.exe] "c:\program files\trend micro\internet security\UfSeAgnt.exe"
mRun: [dellsupportcenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P dellsupportcenter
mRunOnce: [Oxi Action] c:\program files\redleg\wash n' go\oxiaction.exe "/t" "c:\program files\redleg\wash n' go\oxiaction.tsk"
dRun: [OE] c:\program files\trend micro\internet security\tmas_oe\TMAS_OEMon.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\washn'~1.lnk - c:\program files\redleg\wash n' go\WashN'Go.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000
IE: {B8A01A8F-6FE9-11db-9125-00105AA09764} - c:\program files\redleg\wash n' go\WashN'Go.exe
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} - hxxp://support.dell.com/systemprofiler/SysPro.CAB
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/e/4/9/e494c802-dd90-4c6b-a074-469358f075a6/OGAControl.cab
DPF: {2D337EB0-3BFB-42A3-B314-A24BBA8C085B} - hxxp://download.yahoo.com/dl/mail/yautoiol1.cab
DPF: {6218F7B5-0D3A-48BA-AE4C-49DCFA63D400} - hxxp://www.myheritage.com/Genoogle/Components/ActiveX/SearchEngineQuery.dll
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1208483322078
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - hxxp://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
Hosts: 127.0.0.1 www.spywareinfo.com

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\loribr~1\applic~1\mozilla\firefox\profiles\m5rixs8y.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/ig?hl=en&source=iglk
FF - plugin: c:\documents and settings\all users\application data\realarcade\npraclient.dll
FF - plugin: c:\documents and settings\lori brautigam\application data\mozilla\firefox\profiles\m5rixs8y.default\extensions\{0c7e3f01-99e9-4095-9bdc-f84724960b57}\plugins\NPCpnMgr.dll
FF - plugin: c:\program files\emusic download manager\plugin\npemusic.dll
FF - plugin: c:\program files\google\google updater\2.4.1739.5352\npCIDetect13.dll
FF - plugin: c:\program files\google\picasa3\npPicasa2.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npCouponPrinter.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npFoxitReaderPlugin.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npGoogleGadgetPluginFirefoxWin.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npImgCtl.dll
FF - plugin: c:\program files\mozilla firefox\plugins\nppopcaploader.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npraclient.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npracplug.dll
FF - plugin: c:\program files\real\realarcade\plugins\mozilla\npracplug.dll
FF - plugin: c:\program files\skyhook wireless\loki browser plugin\versions\3.1.0.05\nploki.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0006-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0010-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
FF - user.js: browser.cache.memory.capacity - 65536
FF - user.js: browser.chrome.favicons - fales
FF - user.js: browser.display.show_image_placeholders - true
FF - user.js: browser.turbo.enabled - true
FF - user.js: browser.urlbar.autocomplete.enabled - true
FF - user.js: browser.urlbar.autofill - true
FF - user.js: content.interrupt.parsing - true
FF - user.js: content.max.tokenizing.time - 2250000
FF - user.js: content.notify.backoffcount - 5
FF - user.js: content.notify.interval - 750000
FF - user.js: content.notify.ontimer - true
FF - user.js: content.switch.threshold - 750000
FF - user.js: network.http.max-connections - 48
FF - user.js: network.http.max-connections-per-server - 16
FF - user.js: network.http.max-persistent-connections-per-proxy - 16
FF - user.js: network.http.max-persistent-connections-per-server - 8
FF - user.js: network.http.pipelining - true
FF - user.js: network.http.pipelining.firstrequest - true
FF - user.js: network.http.pipelining.maxrequests - 8
FF - user.js: network.http.proxy.pipelining - true
FF - user.js: network.http.request.max-start-delay - 0
FF - user.js: nglayout.initialpaint.delay - 0
FF - user.js: plugin.expose_full_path - true
FF - user.js: ui.submenuDelay - 0
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-1-21 64288]
R2 IS360service;IS360service;c:\program files\iobit\iobit security 360\is360srv.exe [2009-12-3 312592]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-9-24 1181328]
R2 tmevtmgr;tmevtmgr;c:\windows\system32\drivers\tmevtmgr.sys [2009-12-3 50192]
R2 TmPfw;Trend Micro Personal Firewall;c:\program files\trend micro\internet security\TmPfw.exe [2009-12-3 492888]
R2 tmpreflt;tmpreflt;c:\windows\system32\drivers\tmpreflt.sys [2009-12-3 36368]
R2 TmProxy;Trend Micro Proxy Service;c:\program files\trend micro\internet security\TmProxy.exe [2009-12-3 677128]
R3 tmcfw;Trend Micro Common Firewall Service;c:\windows\system32\drivers\TM_CFW.sys [2009-12-3 334352]
S0 TfFsMon;TfFsMon;c:\windows\system32\drivers\tffsmon.sys --> c:\windows\system32\drivers\TfFsMon.sys [?]
S0 TfSysMon;TfSysMon;c:\windows\system32\drivers\tfsysmon.sys --> c:\windows\system32\drivers\TfSysMon.sys [?]
S3 APL531;OVT Scanner;c:\windows\system32\drivers\ov550i.sys [2006-7-31 580992]
S3 BCASPROT;Advanced System Protector;\??\c:\program files\systweak\advanced system protector\sasprot32.sys --> c:\program files\systweak\advanced system protector\sasprot32.sys [?]
S3 TfNetMon;TfNetMon;\??\c:\windows\system32\drivers\tfnetmon.sys --> c:\windows\system32\drivers\TfNetMon.sys [?]

=============== Created Last 30 ================

2010-01-11 19:54:28 111 ----a-w- c:\windows\system32\www.redleg.biz.url
2010-01-11 19:54:28 103 ----a-w- c:\windows\redleg.ini
2010-01-11 19:54:25 0 d-----w- c:\program files\RedLeg
2010-01-11 19:54:16 0 d-----w- c:\docume~1\alluse~1\applic~1\RedLeg
2010-01-11 14:10:17 0 d-----w- c:\docume~1\loribr~1\applic~1\Windows Desktop Search
2010-01-11 14:02:49 1374 ----a-w- c:\windows\imsins.BAK
2010-01-11 12:47:50 0 d-----w- c:\windows\system32\Service
2010-01-08 05:28:16 0 d-----w- c:\program files\Skyhook Wireless
2009-12-14 19:15:14 2146304 ----a-w- c:\windows\system32\GPhotos.scr

==================== Find3M ====================

2010-01-07 21:07:14 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-01-07 21:07:04 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-12-07 15:25:43 51716 ----a-w- c:\windows\system32\pdf995mon.dll
2009-12-07 15:25:43 249856 ----a-w- c:\windows\system32\pdfmona.dll
2009-12-03 16:02:58 80400 ----a-w- c:\windows\system32\drivers\tmtdi.sys
2009-12-03 16:02:58 334352 ----a-w- c:\windows\system32\drivers\TM_CFW.sys
2009-11-21 15:51:04 471552 ----a-w- c:\windows\system32\dllcache\aclayers.dll
2009-10-28 20:48:08 15880 ----a-w- c:\windows\system32\lsdelete.exe
2009-10-28 14:40:47 173056 ----a-w- c:\windows\system32\dllcache\ie4uinit.exe
2009-10-21 05:38:36 75776 ----a-w- c:\windows\system32\strmfilt.dll
2009-10-21 05:38:36 75776 ------w- c:\windows\system32\dllcache\strmfilt.dll
2009-10-21 05:38:36 25088 ----a-w- c:\windows\system32\httpapi.dll
2009-10-21 05:38:36 25088 ------w- c:\windows\system32\dllcache\httpapi.dll
2009-10-20 16:20:16 265728 ------w- c:\windows\system32\dllcache\http.sys
2008-09-23 17:28:47 0 -c--a-w- c:\program files\temp01
2008-04-19 19:41:01 774144 ----a-w- c:\program files\RngInterstitial.dll
2008-04-14 00:11:51 617472 --sha-w- c:\windows\system32\comctl32.dll
2008-04-14 00:11:56 1028096 --sha-w- c:\windows\system32\mfc42.dll
2008-04-14 00:12:01 413696 --sha-w- c:\windows\system32\msvcp60.dll
2008-04-14 00:12:01 343040 --sha-w- c:\windows\system32\msvcrt.dll
2004-08-04 10:00:00 253952 --sha-w- c:\windows\system32\msvcrt20.dll
2008-04-14 00:12:08 30749 --sha-w- c:\windows\system32\vbajet32.dll
2000-02-24 22:07:14 368912 --sha-w- c:\windows\system32\vbar332.dll
2008-05-14 23:16:22 32768 -csha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008051420080515\index.dat

============= FINISH: 18:39:42.95 ===============



Attached Files



BC AdBot (Login to Remove)

 


#2 Blind Faith

Blind Faith

  • Malware Response Team
  • 4,101 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:06:55 AM

Posted 17 January 2010 - 12:54 PM

Hello and welcome to Bleeping Computer! welcome.gif

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Elle
Can you hear it?It's all around!

Tomar ki manè acchè?
Yadi thakè, tahalè
Ki kshama kartè paro
?



If I haven't replied in 48 hours, please feel free to send me a PM.



Posted Image

#3 SpySentinel

SpySentinel

  • Staff Emeritus
  • 2,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:The United States
  • Local time:10:55 PM

Posted 22 January 2010 - 03:10 PM

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact me or another staff member.

Everyone else please start a new topic.
Posted Image
Unified Network of Instructors and Trained Eliminators

Posted Image

My help is always free, but if you can, please Posted Image to help me continue the fight against malware.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users