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Continuing Problems after Malware Defense Attack


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8 replies to this topic

#1 terry6

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Posted 11 January 2010 - 02:32 PM

Hello,

My problems started last Sunday, Jan 3rd. when I received a pop-up from Malware Defense Adware telling me my computer was infected with tons of bad viruses, etc. Me not knowing what was going on, the Malware Defense program was able to succeed in installing itself and also appears to have hi-jacked my browser/computer for awhile visiting websites with history recorded in Internet Explorer and also adding some shortcuts to my desktop (not nice).

I found that you all had already prepared instructions on how to get rid of the Malware Defense virus using Malwarebytes Security Software, and so I downloaded Malwarebytes and followed your instructions and the Malware Defense program is now gone, along with like 900 other adwares, trojans, etc.

I ran the Malwarebytes scan a second time and four additional files were found, including one rootkit. Malwarebytes appears to have deleted those as well. My current problem is that my computer continues to freeze up when I try to do anything to include install McAfee (the free version from Comcast.) or just use the internet, files, email, etc. I don't know what the problem is now. On start-up, I am getting pop-ups regularly that say Internet Explorer has encountered a problem and needs to close (multiple times), Google Installer encountered a problem and needs to close, ViewMgr encountered a problem and needs to close. These comeup before I even do anything with any applications.

I appreciate anything you can do to help.

Thanks alot,
Terry

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#2 Kalon Wiggins

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Posted 11 January 2010 - 03:55 PM

After running the malware bytes, try a deep scan with your resident anti-virus program, after getting updates for it.

IF you aren't running an antivirus, try avast.com . They have a free version, and the boot-time scan is really good at finding those hidden viruses. Run it, open Internet Explorer, click on a couple random website for a couple minutes, then run your antivirus again.

Mcaffee wouldn't be my first choice, and their free download is probably only a 15-30 day trial anyhow. Be aware that installing multiple resident antivirus programs can cause some conflicts also, so if you have something old on there still, you need to uninstall it before trying a new program.

#3 jimtheratdigriz

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Posted 11 January 2010 - 04:21 PM

You'll want to stick with Malwarebytes as a virus removal tool, and AVG Free as your resident shield. Mcaffee and Norton are both garbage imho. It's important to keep in mind that even the best virus scanners occasionally cannot pick up some things, so there's always a chance of the need to manually remove.

#4 garmanma

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Posted 11 January 2010 - 04:38 PM

Update mbam and run a FULL scan
Please post the results
Mark
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#5 terry6

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Posted 12 January 2010 - 05:20 AM

Hi,

I am having trouble updating mbam due to computer freezing up during the install, but will continue to try and then run a full scan. I am attaching the last quick scan log I did on Jan. 9th.

Thanks for your help. :thumbsup:

Terry


Malwarebytes' Anti-Malware 1.43
Database version: 3499
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

1/9/2010 10:48:25 PM
mbam-log-2010-01-09 (22-48-25).txt

Scan type: Quick Scan
Objects scanned: 192028
Time elapsed: 32 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\H8SRT (Rootkit.TDSS) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\RECYCLER\S-1-5-21-4069285105-1660435534-2397799627-1003\Dc5\ComboFix.sys (Malware.Trace) -> Quarantined and deleted successfully.
C:\RECYCLER\S-1-5-21-4069285105-1660435534-2397799627-1003\Dc8\dummy.sys (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINNT\system32\krl32mainweq.dll (Trojan.DNSChanger) -> Quarantined and deleted successfully.

#6 garmanma

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Posted 12 January 2010 - 06:45 PM

You are running an older version of mbam
The new version is 1.44
I recommend getting and updating the newer version
Mark
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#7 terry6

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Posted 13 January 2010 - 05:58 AM

Hello,

I was able to download the mbam 1.44 version and after performing the rkill, was able to get pretty far into a fullscan. Unfortunately, I have not been able to finish one. When I have run the fullscans and gotten to nearly 200,000 files scanned, I consistently come up with 4 infected objects. So I ran the fullscan and aborted it after the 4 objects showed up (which was only a couple of minutes into the scan) and deleted the files. Here is the log that resulted. I hope this helps. I also noticed last night that my IE browser was collecting a ton of website history that we did not browse.

Thanks again,
Terry

Malwarebytes' Anti-Malware 1.44
Database version: 3552
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

1/13/2010 5:45:11 AM
mbam-log-2010-01-13 (05-45-11).txt

Scan type: Full Scan (C:\|)
Objects scanned: 22051
Time elapsed: 1 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
\\?\globalroot\systemroot\system32\H8SRTwwxyqmowyx.dll (Trojan.Vundo) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{70880ce6-308c-4204-a89e-b266c3f7b7fa} (Adware.Softomate) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{8c788aa2-7530-43be-97b7-4d491f13bea3} (Adware.Softomate) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
\\?\globalroot\systemroot\system32\H8SRTwwxyqmowyx.dll (Trojan.Vundo) -> Quarantined and deleted successfully.

#8 garmanma

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Posted 13 January 2010 - 08:10 PM

It appears that you have a serious rootkit infection
Follow these instructions as best as you can and include your latest Mbam scan
Don't worry if you cannot run something. Just skip it and go on
Just let them know that you couldn't get it to run


Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

You will also be instructed to create a Root Repeal Log

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

The HJT team is very busy and it will take awhile to get to your post
Please be patient and good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 Orange Blossom

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Posted 14 January 2010 - 10:10 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/287043/malware-defense-virus-caused-probable-rootkit/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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