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3 Concurrent Problems


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#1 LesT

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Posted 11 January 2010 - 01:39 PM

Howdy,

I have 3 problems that all seem to have started at the same time and I can only assume are virus related. I have tried to solve the original virus problem myself, but as you will read this is how I discovered my other issues. Here's what I'm looking at:

1. I have a search engine redirect virus. I have read some solutions on this forum but cannot try any of them because ...

2. I cannot get any anti-virus programs (including ComboFix) to display a control panel for the respective program. I double-click the anti-virus program in question and nothing happens. I check the task manager and the executable seems to be running but is stuck. This has happened with AVG, AV, McAfee and Combofix. Since then I have uninstalled all anti-virus programs and have nothing running at the moment. All other applications seem to work fine including MS Office, etc.

3. My windows search function to search for files on my computer comes up blank. The little dog is down in the corner (I have XP), but there are no longer any fields to enter search criteria.

So there you have it. Anyone up for the challenge? I appreciate any help/advise/dynamite to blow up my computer that you can give me. Thanks!

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#2 boopme

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Posted 11 January 2010 - 01:58 PM

Hello, lest
Are you being directed to the same page.. If so are they selling you something?
Is that sctty the dog down there?
Do you have a desktop and internet.

Can you run these. You may need to copy them to a disk or flash drive and run from there.

RKill.... Run this first.

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way.


Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 LesT

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Posted 11 January 2010 - 02:51 PM

Hi Boop,

Thanks for your help! To answer your questions ... I am not always directed to the same page. Since running Rkill it seems to have stopped, although I'm sure it was not removed, just stopped whatever process was causing it. The sites I was directed to are these bogus search engine wanna-be sites that have a bunch of links loosely related to what you are searching for.

Is that sctty the dog down there? Beats me what his name is. It's the Microsoft search dog. That's all I know. Normally he puts on glasses when you start a search.

I have a desktop with Internet access.

I downloaded and ran Rkill per your instructions. I already had Malwarebyte's Anti-Malware installed, but uninstalled and reinstalled as per your instructions, renaming the file to zztoy.exe. No dice. It will install but will not run. So now what's the procedure?

Edited by LesT, 11 January 2010 - 03:01 PM.


#4 boopme

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Posted 11 January 2010 - 04:51 PM

Hello and you are welcome. Let's try this install and setup SAS. Reboot. now run RKill then SAS...

SAS
Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 LesT

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Posted 11 January 2010 - 05:17 PM

Boop,

Okay, we're making progress. While I was waiting for your response I went ahead and installed Avast Anti-Virus software and that found 3 viruses: 2 occurrences of Win32:Jifas-CS[Trj] and 1 occurrence of Win32:Adware-gen[Adw]. That seems to have cleared up the search engine redirecting issue and MalwareByte's will now start, so we have 2 out of 3 solved!

Oddly, my Windows Search options are still unavailable, so this may be totally unrelated to a virus. I rarely use this feature on my home PC so not sure how long it has been this way. If you have any thoughts I'd be opened to your theories. Thanks!

#6 boopme

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Posted 11 January 2010 - 11:42 PM

Please post the MBAM and SAS logs so I can see what I am dealing with.

This is XP?
Do you have an Install disc?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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