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Need to reformat and reinstall


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11 replies to this topic

#1 RangerBob52O

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Posted 11 January 2010 - 09:11 AM

Hi,

I got the Virut virus on my Gateway Latitude D830 with Windows XP Professional edition. I ended up using the Bit Defender CD to wipe it out, which left me unable to run after cleaning out all infected files. I created a UBCD4Win CD with SP3 slipstreamed. I am now able to boot from CD and get into the UBCD menus. However, I still haven't been able to reformat and reintall Windows XP. I have the Gateway Operating System disk that came with my laptop. When I boot up with it, I get the F2 option momentarily, then I get the repair option. When I hit R, it says it is beginning the repair process and the Gateway logo comes up. It then goes to a BSOD with this message: STOP: c000021a {Fatal System Error} The windows Logon Process system process terminated unexpectedly with a status of 0xc0000034 (0x00000000 0x00000000) The system has shut down. Any help would be greatly appreciated. Thanks, Bob.

Edited by RangerBob52O, 11 January 2010 - 09:14 AM.


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#2 OldGrumpyBastard

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Posted 11 January 2010 - 09:36 AM

I used to own a Gateway laptop years ago and if I remember correctly the restoration disks contained "Go Back" (a symatec product) which may or may not be causing your issue...

http://support.microsoft.com/?kbid=316503&sd=RMVP
http://support.microsoft.com/?kbid=318666&sd=RMVP
Does this look like an OldGrumpyBastard or what?

#3 Budapest

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Posted 11 January 2010 - 05:35 PM

You don't want to do a repair. You want to do the "Full System Restore".
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#4 ReviverSoft

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Posted 11 January 2010 - 05:56 PM

The safest option would be to reformat and reinstall Windows, if it isn't much of a bother.

Edited by ReviverSoft, 11 January 2010 - 05:58 PM.

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#5 Broni

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Posted 11 January 2010 - 08:18 PM

With Virut, you HAVE TO format. There is no other choice.

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#6 RangerBob52O

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Posted 12 January 2010 - 10:02 AM

How do I go about doing a reformat and reinstall? Thanks.

#7 hamluis

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Posted 12 January 2010 - 10:42 AM

Gateway is not the manufacturer of Latitude D830, Dell is.

A good start would be using Dell recovery/restore CDs...on a Dell system...if you truly are trying this with a Gateway CD.

Louis

#8 sundavis

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Posted 12 January 2010 - 10:47 AM

Go to the following thread, and pick up the right one for you. There are step-by-step instructions for Gateway machine. or you may click the second thread and act accordingly.

http://support.gateway.com/s/SOFTWARE/Medi...MLXPMC0sl.shtml

http://support.gateway.com/s/software/misc...GE01su138.shtml

#9 RangerBob52O

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Posted 12 January 2010 - 10:48 AM

You are right. I was looking at the laptop I'm currently using to type this. The problem laptop is a Gateway. On the bottom it says Model: NXS70X. Sorry for the confusion. Thanks.

#10 RangerBob52O

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Posted 12 January 2010 - 02:53 PM

Thanks for the suggestions - I really appreciate it. The disk that came with my laptop is a Gateway Microsoft Windows XP Professional Edition Operating System Disc. When the menu comes up, I only get R or Q as an option. I do not get F. When I hit R, I get the following: It then goes to a BSOD with this message: STOP: c000021a {Fatal System Error} The windows Logon Process system process terminated unexpectedly with a status of 0xc0000034 (0x00000000 0x00000000) The system has shut down. Any help would be greatly appreciated. Thanks, Bob.

#11 Broni

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Posted 12 January 2010 - 02:59 PM

Try recovery partition. Press F11 at Gateway logo.

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#12 hamluis

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Posted 12 January 2010 - 03:32 PM

<<The problem laptop is a Gateway. On the bottom it says Model: NXS70X.>>

http://l7inc.us/info_1MA7A504067 AND http://www.techforless.com/cgi-bin/tech4le...=20100112023550

http://support.gateway.com/s/Manuals/Desktops/9532287.pdf

http://support.gateway.com/s/SOFTWARE/Medi...XPMC0su21.shtml

Louis




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