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Total PC Defender VIRUS! HELP!!!!


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#1 catlam

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Posted 10 January 2010 - 06:00 PM

I have Windows XP and when I turn my comp on, there are no icons and there is a large box that appears and reads, Total PC Defender. It appears to be scanning to check for viruses. I am unable to stop the scanning. Everything on my comp. appears to be disabled, including "control, alt. delete". Does anyone know what I can do about this virus? Thank you very much for your time.

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#2 OldGrumpyBastard

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Posted 10 January 2010 - 06:05 PM

Removal Instructions:

http://www.bleepingcomputer.com/virus-remo...tal-pc-defender

Read and follow all steps exactly as they are written...For any additional help:

http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Does this look like an OldGrumpyBastard or what?

#3 Pandy

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Posted 10 January 2010 - 07:47 PM

Moved from Windows XP Home and Professional

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#4 catlam

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Posted 10 January 2010 - 07:57 PM

Thank you for your help. I downloaded the program using my laptop, but when I try to download the program from the flash drive onto the infected comp. before the program can install, the " total pc denfender" appears and stops everything from working, including the download. Is there anything else that I can do?? Thanks.

#5 catlam

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Posted 10 January 2010 - 10:39 PM

I can't get the downloaded program onto my infected comp. because the virus "total pc defender" appears and interfers with the program before it can install. Any other suggestions? Thanks.

#6 boopme

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Posted 10 January 2010 - 11:58 PM

Can you copy both RKill and MBAm onto a CD or a usb drive then try running them from there.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 catlam

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Posted 11 January 2010 - 06:58 PM

I tried to run those from a USB but the virus stopped the program. Any other ideas? Thanks.

#8 boopme

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Posted 11 January 2010 - 11:59 PM

You will need to run HJT/DDS. If you cannot do something move on.
Please follow this guide. Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 catlam

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Posted 12 January 2010 - 11:39 PM

I am not sure anyone here is understanding me. I cannot do anything with my comp. other than turn it on. I have no icons and the keyboard doesn't give me any response on my comp. I no longer have a start icon. Control, alt. delete doesn't work. Does anyone have any advice?? i cannot do a hi-jack this log. PLEASE HELP!

Edited by catlam, 12 January 2010 - 11:40 PM.


#10 boopme

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Posted 13 January 2010 - 04:50 PM

Ok, copy this to a disk or Usb from a clean PC. Alll instructions are in this link.
VIPRE Rescue Program

After running you should be able to run MBAM.
Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 catlam

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Posted 14 January 2010 - 04:00 PM

I put the Vipre program on a USB.. I turned the infected comp on.. and inserted the USB, however, before I could click on the appropriate items to get the download started, the total pc defender virus took over and stopped everything. Any other ideas? Thanks for your help. Do you think that I just need to take my comp. somewhere and pay to have it fixed, if it is even possible? Thanks again.

#12 boopme

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Posted 14 January 2010 - 10:22 PM

Have you tried booting to safe mode? And see if it will run.
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.



Have you tried Directions for Command Line:

Boot the computer in "Safe Mode with Command Prompt" (press F8 when the computer starts to boot. When the boot screen appears, use the down arrow to highlight the selection).
When the command line appears, navigate to the directory or removable media that contains the VIPRE Rescue Program (VIPRERescue5618.exe).
Type VIPRERescue5618.exe at the command prompt.
At the prompt, "Do you wish to extract the VIPRE Rescue Scanner to your computer?" click Yes.
You will be prompted for a destination folder to unzip to. Keep the default (C:\VIPRERESCUE) or enter a new folder, then click Unzip. Make sure the checkbox for "When done unzipping open: .\deep_scan.bat" is checked.
The VIPRE Rescue Program will download the files into the destination folder. Click OK at the prompt.
The VIPRE Rescue Program will open a command line window and run a deep scan.

Edited by boopme, 14 January 2010 - 10:23 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 catlam

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Posted 14 January 2010 - 10:28 PM

I was just now able to get online and download the vipre and then I was able to run the malware. Everything is fine with my comp. now. Thank you so much for your help. You have been very kind and generous.. again.. THANKS!!

#14 boopme

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Posted 14 January 2010 - 11:04 PM

You're welcome.. You should still do the MBAM scan in post 10. Let's leave nothing behind.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 catlam

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Posted 15 January 2010 - 09:59 AM

Here is the result. My comp. is running very slow.... Thank you.


Malwarebytes' Anti-Malware 1.44
Database version: 3569
Windows 5.1.2600 Service Pack 2
Internet Explorer 6.0.2900.2180

01/15/10 9:57:24 AM
mbam-log-2010-01-15 (09-57-24).txt

Scan type: Quick Scan
Objects scanned: 142311
Time elapsed: 11 minute(s), 26 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 2
Registry Keys Infected: 3
Registry Values Infected: 1
Registry Data Items Infected: 3
Folders Infected: 3
Files Infected: 29

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\feclient32.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\20A.tmp (Trojan.Agent) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\742575eb726 (Trojan.Agent) -> Delete on reboot.
HKEY_CLASSES_ROOT\.fsharproj (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\cs41275 (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\rthdbpl (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Trojan.Agent) -> Data: c:\windows\system32\feclient32.dll -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Trojan.Agent) -> Data: system32\feclient32.dll -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\WINDOWS\system32\SysWoW32 (Worm.Archive) -> Delete on reboot.
C:\Documents and Settings\HP_Administrator\Start Menu\Total PC Defender (Rogue.TotalPCDefender) -> Quarantined and deleted successfully.
C:\Program Files\Total PC Defender (Rogue.TotalPCDefender) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\feclient32.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\20A.tmp (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\28A.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SysWoW32\mi780087217v4 (Worm.Archive) -> Delete on reboot.
C:\WINDOWS\system32\SysWoW32\mi780087217v4.kwd (Worm.Archive) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SysWoW32\mi780087217v6 (Worm.Archive) -> Delete on reboot.
C:\WINDOWS\system32\SysWoW32\mi780087217v6.kwd (Worm.Archive) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SysWoW32\mi780087217v7 (Worm.Archive) -> Delete on reboot.
C:\WINDOWS\system32\SysWoW32\mi780087217v7.kwd (Worm.Archive) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SysWoW32\mu780087217v5 (Worm.Archive) -> Delete on reboot.
C:\WINDOWS\system32\SysWoW32\mu780087217v5.kwd (Worm.Archive) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SysWoW32\wu780087217v0 (Worm.Archive) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SysWoW32\wu780087217v0.kwd (Worm.Archive) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SysWoW32\wu780087217v1 (Worm.Archive) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SysWoW32\wu780087217v1.kwd (Worm.Archive) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SysWoW32\wu780087217v2 (Worm.Archive) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SysWoW32\wu780087217v2.kwd (Worm.Archive) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SysWoW32\wu780087217v3 (Worm.Archive) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SysWoW32\wu780087217v3.kwd (Worm.Archive) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SysWoW32\_u780087217v0 (Worm.Archive) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SysWoW32\_u780087217v1 (Worm.Archive) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SysWoW32\_u780087217v2 (Worm.Archive) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SysWoW32\_u780087217v3 (Worm.Archive) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SysWoW32\_u780087217v5 (Worm.Archive) -> Quarantined and deleted successfully.
C:\Documents and Settings\HP_Administrator\Start Menu\Total PC Defender\Total PC Defender.lnk (Rogue.TotalPCDefender) -> Quarantined and deleted successfully.
C:\Documents and Settings\HP_Administrator\Application Data\Microsoft\Internet Explorer\Quick Launch\Total PC Defender.lnk (Rogue.TotalPCDefender) -> Quarantined and deleted successfully.
C:\WINDOWS\GnuHashes.ini (Malware.Trace) -> Quarantined and deleted successfully.
C:\Documents and Settings\HP_Administrator\Local Settings\Temp\d.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\confin.sys (Malware.Trace) -> Quarantined and deleted successfully.




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