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Google Redirect -> rk_remover.sys/TDSS/klif


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#1 El Jedo

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Posted 10 January 2010 - 05:47 PM

So I need some help on this one please.

This computer was infected with Antivirus 2010, so I used rkill to kill it, then MBAM to remove the infections. After Malwarebytes came up clean 3 times, I installed Kaspersky AV 2010, and ran a scan, where immediately it detected TDSS rootkit, and froze Kaspersky. After reboot, I ran Kaspersky's TDSS removal tool, which also froze Kaspersky. I checked in the Device Manager for TDSS hidden Non PandP driver, but it wasn't in there to disable. I ran combofix and it found some more infections, and rebooted, then a scan with Kaspersky came up clean, so I thought it was done.......

however,

Firefox is still redirecting my google searches/bookmarks and popping up ads. IceSword can find rk_remover.sys, and I found RKREMOVER in my devices manager, so i disabled it and rebooted, but I can't seem to find it in System32/Drivers, and I can't get rid of it, and Im STILL getting redirected around.

I usually don't have this much trouble, but i need a hand with this one, I just can't get to the bottom of it, and I'd really appreciate some help.

Thanks, logs are attached as required.

Chris

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#2 myrti

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Posted 16 January 2010 - 12:20 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
  1. Please download OTL from following mirror:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Click the "Scan All Users" checkbox.
  5. Push the button.
  6. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

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If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#3 El Jedo

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Posted 16 January 2010 - 02:03 PM

Hi Myrti,
Thanks for the help. I just wanted to let you know that due to the nature of this rootkit and the uncertainty regarding removal that I've been reading on the forums regarding complete disinfecting, I backed up important data file and reformatted and reinstalled Windows. Thanks a lot! medieval.gif you guys do some awesome work here.
el jedo

#4 myrti

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Posted 16 January 2010 - 04:34 PM

Since this topic appears to be resolved, I will now close it. Thanks for letting us know. smile.gif

If you need this topic re-opened please send me a PM.

Everyone else, please start a new topic.

With Regards,
myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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