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cant run anti virus, cant access anti virus websites


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#1 clamdigger

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Posted 10 January 2010 - 05:45 PM

My computer has been infected by a virus. It started with my computer telling me I was infected (pop ups) and directing me to their website. The virus prevents me from opening my Mcafee software. I also cannot do a system restore. I have tried but only get so far and it doesnt complete. I have tried this in safe mode with no luck. I have downoladed Malwarebytes to a usb mem stick and changed the .exe file to a fake name and ran the scan. It did find somethings but it didnt fix the problems. So I can still boot up but I cant access any antivirus websites and often the system hangs as I try different things and I reboot and try again without any luck. So I found this website and I thought I would give it a try. Am I a candidate for combofix /

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#2 Budapest

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Posted 10 January 2010 - 06:54 PM

Download this file and save it to your desktop:

http://download.bleepingcomputer.com/grinler/rkill.scr

Copy it over to the problem computer on a CD or pen drive if you need to.

Double-click the file to run it. A command window will open briefly. Then run a quick scan with Malwarebytes. Post the Malwarebytes log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 clamdigger

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Posted 14 January 2010 - 06:36 PM

What I have done since I first posted my problem and your response was to download GMER and tdskiller using a clean computer onto a usb mem and ran it on my infected computer. It identified some ROOTkit problems I think. Also something called H8SRTd. I then ran Malwarebytes that I down loaded using a clean computer and then renamed the file. I was able to run it and remove some nasty bugs. I have since been able to re enable my Mcafee and it is up to date and not reporting any virus or trojans. I am not sure that i trust what I am seeing anymore. I am not sure if I am overly paranoid or if I should do a reformat and move and start with windows 7. Its not something I planned on doing. If I went that route can I back up my data to an external drive or could the virus/trojan migrate to that drive as well. Thanks in advance, for your helpl.

#4 Budapest

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Posted 14 January 2010 - 06:59 PM

With a rootkit infection you might want to head on over to the HijackThis forum for a closer look.

Preparation Guide for use before posting a HijackThis Log

Go straight to Step 6.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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