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Computer Won't Boot - Black Screen


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#1 musicmcb

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Posted 10 January 2010 - 03:12 PM

Our computer was working fine. We were having trouble with the wireless mice on another computer so we tried some troubleshooting with the laptop. We unplugged one mouse (that was working fine) and plugged in a different mouse. It worked fine (the drivers for it had already been installed). When we plugged the original mouse back in it would not work even after trying the "connect" buttons. So we restarted the computer using the Windows menu and "restart".

On restart we got a black screen.

I read the "Boot Up" trouble shooting on this forum but I am unable to do any of the following because we cannot get past either a black screen or mup.sys. or I don't know how to get around my problems to try all of these...

Black Screen Hang (before splash screen shows)
- Disk Diagnostic
- CHKDSK /F /R (try to boot)
- fixmbr (try to boot)
- fixboot (try to boot)
- Safe Mode (try to boot)


Here is what I have done:

Regular Startup = Black Screen

Recovery Console = Hangs up at "Please Wait"

Safe Mode (with or without netwoking) = hangs up at mup.sys

Last Known Good Config = Black Screen

I inserted our Toshiba Recovery disk and hit the F12 Boot Menu on restart and selected the CD/DVD drive

Got a message "Loading RAMDISK image...." and once it was complete it got hung up at "Please Wait"

Any help would be greatly appreciated

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#2 OldGrumpyBastard

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Posted 10 January 2010 - 03:27 PM

Hard Drive Diagnostic Tools:

http://www.bleepingcomputer.com/forums/t/28744/hard-drive-installation-and-diagnostic-tools/

Recovery Console:

http://www.bleepingcomputer.com/forums/t/276527/how-to-create-a-bootable-xp-recovery-console-cd/

Recovery Console is where you can use the chkdsk /r, FixBoot, and other commands... You must be able to burn an ISO Image to do this...Not the same as burning a CD...
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#3 hamluis

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Posted 10 January 2010 - 03:31 PM

FWIW: How to successfully burn or write an ISO-image to cd or dvd - http://iso.snoekonline.com/iso.htm

Louis

#4 musicmcb

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Posted 10 January 2010 - 03:57 PM

I made a recovery CD following the directions provided in the link. It seemed to be working...said Windows Setup and said it was loading files. Then it hung up where it says "Setup is starting Windows". I have not gotten to the Hard Drive diagnostic tools yet as I need to find out what the Hard Drive is on that laptop.

How can I determine my Hard Drive model if I can't get access to the computer?

Any ideas on the new recovery console problem?

UPDATE: Somehow manag3ed to get the Recovery program to run and am in the process of running chkdsk/r

Edited by musicmcb, 10 January 2010 - 05:04 PM.


#5 OldGrumpyBastard

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Posted 10 January 2010 - 05:13 PM

Is the computer you are trying to fix a Toshiba Laptop? Make and Model will help find what your computer specs are since you can't boot we'll have to do this the hard way...
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#6 musicmcb

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Posted 10 January 2010 - 06:18 PM

Well, somehow I managed to get the Recovery Console to do its thing and at the moment it seems that CHKDSK has solved the problem. Atlest we are booted up and logged in at the moment.

THANK YOU so much for all you assistance!

#7 OldGrumpyBastard

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Posted 10 January 2010 - 06:23 PM

Glad that you got it going...A little bit of research finds that Toshiba doesn't support any Hard Drive Diagnostic Tools...They seem to be pretty fair about replacing failed drives though...
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#8 hamluis

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Posted 10 January 2010 - 07:04 PM

I believe that the Hitachi Drive Fitness Test will work on Toshiba drives.

Louis

#9 OldGrumpyBastard

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Posted 10 January 2010 - 07:10 PM

Again, you learn something new everyday...
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