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HelpAssistant User/Files reappear on boot


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#1 wblood

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Posted 10 January 2010 - 01:29 PM

I am running XP sp3, using McAfee as anitvirus, Windows Firewall, and Superantispyware, Malwarebytes and PCTOOLS Spyware Doctor as scanners to help remove malware.
A week ago, my C drive started filling up without reason. I noticed that each time I booted up, a user - HelpAssistant - or some variation of that - was created with full admin rights, and a directory created and filled with some other users files. I am able to delete the user and then tediously remove the files, but they return with every boot of the system,
I have run Superantispyware and removed a number of trojans, and Malwarebytes. The latest Malware bytes run has detected a MBR.Rootkit which it supposedly removed upon reboot. However, the HelpAssistant problem continues.
I would be ver thankful for any assistance that can be provided.

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#2 quietman7

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Posted 15 January 2010 - 09:56 AM

Please post the results of your MBAM scan for review.

To retrieve the Malwarebytes Anti-Malware scan log information, launch MBAM.
  • Click the Logs Tab at the top.
    • The log will be named by the date of scan in the following format: mbam-log-date(time).txt
      -- If you have previously used MBAM, there may be several logs showing in the list.
  • Click on the log name to highlight it.
  • Go to the bottom and click on Open.
  • The log should automatically open in notepad as a text file.
  • Go to Edit and choose Select all.
  • Go back to Edit and choose Copy or right-click on the highlighted text and choose Copy from there.
  • Come back to this thread, click Add Reply, then right-click and choose Paste.
  • Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Logs are saved to the following locations:
-- In XP: C:\Documents and Settings\<Username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
-- In Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware\Logs


Please download mbr.exe and save it to your desktop <- (Important!).
  • Double-click on mbr.exe and allow the mbr.sys driver to load if asked.
  • A black DOS window will open and quickly disappear. This is normal.
  • A log file named mbr.log will be created and saved on your desktop.
  • Copy and paste the results of the mbr.log in your next reply.
Please download SystemScan and save it to your desktop.
  • Be aware that the file name will be randomly generated (i.e. sys95769.exe) to deceive malware which may attempt to disabled it.
  • If any installed security tools (anti-virus) detects the file as malware or suspicious while downloading or attempting to run, ignore the alert.
  • Double-click on sys*****.exe to start the tool.
  • A read before proceeding disclaimer will appear.
  • Uncheck <- Unflag the checkbox to disable updates! next to the version number at the top.
  • After reading, check the box I have read and agree. Please let me...proceed!, then click the Proceed button.
  • When SystemScan opens, click the "Unselect all" button.
  • Important: Under "Make your choice and than click...", check the boxes next to:
    • PC accounts
  • Everything else should be unchecked.
  • Click "Scan Now".
  • Another warning box will appear. Please follow the instructions and click Ok.
  • Please be patient while the scan is in progress.
  • Systemscan will scan your computer and create a folder named suspectfile on the Desktop to save its report.
  • When the scan is complete, Notepad will automatically open a log file named report.txt with the results.
  • Copy and paste the contents of report.txt in your next reply.

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