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Cant start in safemode; think its because of Vundo.jd


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#1 JasonMcC

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Posted 10 January 2010 - 01:13 PM

hello,

for about two weeks now, i have been having problems with my computer. I tried to install webroot's latest update, but it wouldnt go through and they were no help. i switched to AVG's free version and it picked up vundo.jd. i cant delete it. they recommend to try to boot in safe mode, and copy, delete, and paste atapi.sys to fix problem. i cant boot in any of the safe modes. none.

a friend recommened to get the microsoft baseline analyzer and i did. it popped up a update not on my computer. it was Microsoft .NET Framework 3.5 Service Pack 1 and .NET Framework 3.5 Family Update (KB951847) x86

it downloads and then freezes near the end of the status bar. i dont know if i cam in the right forum and i dont know if this is different problems or one major problem.

any help would be great.

thanks

Jason

i realized that i didnt give any info on system and such.

Windows XP Home Edition version 2002 SP3
Free AVG Internet Security 9.0.725
Virus DB: 270.14.133/2612
Spybot Search and Destroy 1.5.2
AdAware Free 8.1.3

HJT LOG

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:16:25 AM, on 1/10/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16945)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AVG\AVG9\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\AVG\AVG9\avgam.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AVG\AVG9\Identity Protection\agent\bin\avgidsmonitor.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.intervideo.com/jsp/Product_Prom...p;locale=0x0409
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\Real Player 11\rpbrowserrecordplugin.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: Popup-Blocker Class - {52706EF7-D7A2-49AD-A615-E903858CF284} - C:\Program Files\NetZero\qsacc\X1IEBHO.dll (file missing)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: (no name) - {8EAB99C9-F9EC-4b64-A4BA-D9BCAE8779C2} - (no file)
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [Ad-Watch] "C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] "C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe"
O4 - HKCU\..\Run: [Weather] C:\PROGRA~1\AWS\WEATHE~1\Weather.exe 1
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: Add To HP Organize... - C:\PROGRA~1\HEWLET~1\HPORGA~1\bin/module.main/favorites\ie_add_to.html
O8 - Extra context menu item: Display All Images with Full Quality - res://C:\Program Files\NetZero\qsacc\appres.dll/228
O8 - Extra context menu item: Display Image with Full Quality - res://C:\Program Files\NetZero\qsacc\appres.dll/227
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} - http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemyfios.verizon.net/sdcCommo...oad/tgctlcm.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (MiniBugTransporterX Class) - http://wdownload.weatherbug.com/minibug/tr...Transporter.cab?
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {B020B534-4AA2-4B99-BD6D-5F6EE286DF5C} - http://a248.e.akamai.net/f/248/5462/2h/www...ol/SymDlBrg.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} - http://www.symantec.com/techsupp/asa/ctrl/SymAData.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.games.yahoo.com/games/popc...aploader_v6.cab
O16 - DPF: {E473A65C-8087-49A3-AFFD-C5BC4A10669B} - http://mvnet.xlontech.net/qm/fox/06101102/qsp2ie06101001.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AVG WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: AVG9IDSAgent (AVGIDSAgent) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\Identity Protection\Agent\Bin\AVGIDSAgent.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

--
End of file - 9481 bytes

Merged posts. ~ OB

Edited by Orange Blossom, 12 January 2010 - 10:33 PM.


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#2 myrti

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Posted 16 January 2010 - 12:10 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
  1. Please download OTL from following mirror:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Click the "Scan All Users" checkbox.
  5. Push the button.
  6. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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#3 JasonMcC

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Posted 16 January 2010 - 03:07 PM

Thanks for the reply.

I have a new problem. i stupidly thought i fixed my safemode boots by changing it in the msconfig screen. under the boot.ini tab, i noticed that the /SAFEBOOT box was not checked so i checked it thinking that would allow me to boot into safemode. well i was wrong. Now my system wont even load windows. it is in a bootloop cycle. it trys to load windows for about 5 seconds, and then shuts down and re-boots. bringing me back to the F8 screen. i chose to load at last known good config, and it did the exact same thing. i do have the option to go into windows recovery, but not sure if it will work or even how to fix it if i can get into it.

Thanks,

Jason

#4 myrti

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Posted 16 January 2010 - 04:53 PM

Hi

now you know why we advise to NEVER EVER use msconfig to boot into safe mode. grinner.gif

We should be able to fix this:

We need to restore a backup Combofix made:
  1. Restart your computer
  2. Before Windows loads, you will be prompted to choose which Operating System to start
  3. Use the up and down arrow key to select Microsoft Windows Recovery Console
  4. You must enter which Windows installation to log onto. Type 1 and press enter.
  5. At the C:\Windows prompt, type the following bolded text, and press Enter:

    set allowallpaths = true

  6. At the next prompt, type the following bolded text, and press Enter:

    cd ..
  7. At the next prompt, type the following bolded text, and before beginning a new line press Enter:
    ren boot.ini boot.bak
  8. At the next prompt, type the following bolded text, and before beginning a new line press Enter:

    exit
Windows will now begin loading.

let me know if this works.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

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#5 JasonMcC

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Posted 16 January 2010 - 06:39 PM

hello,

thank you and i definitely wont be touching boot.ini safemode again. the windows recovery console came up and gave me three options:

1: d:\MiniNT
2: D:\I386
3: C:\windows

since you said the c:\windows prompt i hit 3 so that prompt would come up., when it did i typed in set allowpath = true and got this response:

The SET command is currently disabled. The SET command is an optional Recovery Console command that can only be enabled by using the Security Configuration and Analysis snap-in.

then it prompts me back to the C:\windows for another command. i am assuming it didnt work.

Jason

#6 JasonMcC

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Posted 16 January 2010 - 06:39 PM

hello,

thank you and i definitely wont be touching boot.ini safemode again. the windows recovery console came up and gave me three options:

1: d:\MiniNT
2: D:\I386
3: C:\windows

since you said the c:\windows prompt i hit 3 so that prompt would come up., when it did i typed in set allowpath = true and got this response:

The SET command is currently disabled. The SET command is an optional Recovery Console command that can only be enabled by using the Security Configuration and Analysis snap-in.

then it prompts me back to the C:\windows for another command. i am assuming it didnt work.

Jason

#7 JasonMcC

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Posted 16 January 2010 - 06:42 PM

sorry just to let you know i noticed that i did not type in what you requested. i retyped in

set allowallpaths = true

and received the same message. FYI

#8 myrti

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Posted 16 January 2010 - 06:57 PM

Hi,

could you try to jump that step and follow the rest of the instructions? You will likely get an access denied message at one point, but it is worth a shot. I will look into that error message.

Do you have a CD from which we could boot? (windows-cd, live-cd)

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

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#9 JasonMcC

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Posted 16 January 2010 - 07:13 PM

i typed in the

ren boot.ini boot.bak

and got

a directory or file with the name boot.bak already exists.

i typed exit next and it still cycles through the boots.

jason

PS. i do not have a cd. if i am not mistaken the computer came with XP and no cd because it had the recovery console.

#10 myrti

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Posted 16 January 2010 - 07:21 PM

Ok, that is a minor problem.. just try the command: ren boot.ini boot.backup then. The important thing is to move boot.ini away, so that windows won't read the boot.ini. Please don't just delete it, since we need the info in it, to rebuilt a working boot.ini after the PC boots again.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

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#11 JasonMcC

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Posted 16 January 2010 - 07:43 PM

ok i did as you as asked. no message, just the next command prompt and then i typed exit. it went to reboot and then i got this message.

Windows could not start because the following file is missing or corrupt: <Windows root>\system32\hal.dll. Please re-install a copy of the above file.

it also does not give me a prompt. i hit enter and it trys to reboot. it says invalid boot.ini file. booting from c:\windows and then takes me to the above mentioned message.

Jason

#12 myrti

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Posted 16 January 2010 - 07:50 PM

Hi,

does that mean you can no longer boot into recovery console?

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

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#13 JasonMcC

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Posted 16 January 2010 - 08:05 PM

unfortunately it does. any key i hit automatically takes me back to a reboot and then the same messages appear. looks like the software companies win again. not giving you a reboot cd but instead a console. oh well.

jason

#14 myrti

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Posted 16 January 2010 - 08:15 PM

Hi,

ok, change of plan.

Let's now create a boot disc so that you can access your sick OS.....

*** Please print these instructions ***
  1. Download Hiren's BootCD Iso to the desktop of a clean computer.
  2. Extract the zipped HirensBootCD.zip to your desktop.
  3. Open the extracted HirensBootCD folder and extract the zipped HirensBootCD.iso.
  4. Double click the BurnToCD.cmd bat file contained in the HirensBootCD folder. This will launch BurnCDCC.
  5. Insert a blank CD in your drive.
  6. Press Start. This will burn the image to disc. After it has completed...
  7. Restart your sick computer and boot from the HBCD you created.
    • If your PC is not booting from the CD, you need to change the boot order:
      • Restart your PC
      • As soon as you get an image, press the Setup key. This is usually F2, F10, F12 or Del. On some machines the key can also be a different one. It should, however, be stated on the screen which key is the setup key.
      • Once you enter the computer's BIOS, use the arrow keys and tab key to move between elements. Press enter to select an item to change.
      • Navigate to the tab, where you can set the boot order. It should be called Boot or Boot order
      • The tab should now show your current boot order.
      • If the CD-drive is not at the top, please navigate to the CD-Rom drive with the keys arrows. Then move it to the top of the list. The keys for switching boot position are usually + to move up and - to move down. However they can be different, but they should be stated in the help, so that you can find them easily.
      • Once the CD-drive is on top of the boot order, navigate to Exit and select Exit saving changes.
    • Your PC should now boot from your CD.
    • Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted.
  8. When the CD boots choose "Start MiniWindowsXP". Allow Windows to load. You will see a typical Windows Desktop.
  9. You will be able to access your sick drive and save files/folders from here. Let me know when you have gotten this far and I can guide you.
  10. If you have an Ethernet connection you can double click the Network icon on the desktop to gain internet access. You will need to choose the "HBCD tools" icon on your Desktop. Choose "Menu" - "Browsers" - "Opera".
  11. You should now be connected to the internet.
Let me know if that worked.

If that works please open boot.backup and copy the contents of the file into your next reply.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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#15 JasonMcC

JasonMcC
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Posted 16 January 2010 - 08:36 PM

i am using a netbook so i do not have access to a cd drive at the moment. can i copy it to an 8gb flash drive and try to boot from that?




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