An elderly lady friend of mine let her son use her computer. He has gone to pron sites, and got some viruses. (No kidding) Well, she uses aol, didn't have an antivirus program, hasn't done any updates in the 3 years since her husband died. Well, we upgraded her aol to 9 that has mcafee, ran that, ran housecall from trend micro, and the programs either repaired, quarantined or deleted the problems. She said there was one that she couldn't do anything with, and I didn't write it down when she told me. Now when she boots up there is an error message that says something about the file 'msnethlp32.exe' is not found (or missing, I am not sure of the exact wording of the message.)
I am on my way over there to see what is what and would like to know how to deal with this problem.
Could anyone help me to get this resolved
We also did the critical updates from microsoft before installing aol 9 and running the antivirus programs.(moderator edit: moved to more appropriate forum. jgweed)
Edited by jgweed, 22 August 2005 - 01:34 PM.