Posted 10 January 2010 - 05:29 AM
SPECS: Toshiba Satellite M305-S4910 running Windows Vista 64-bit Home Prem. 6.0 (Build 6001: Service Pack 1). Machine is little under a year old and operated fine before this problem.
BASIC PROBLEM: I start up my computer, put in my password, and in about 30-45 seconds after my desktop displays, the screen freezes and I am unable to run any applications, open any problems, or scroll through any menus. It doesn't turn black or blue or do anything else. It just stays frozen and the only action I can do is move my mouse cursor back and forth on the screen. I am forced to depress the power key until the power goes off in order to stop this.
DETAILED PROBLEM: I attempted to bring my laptop computer out of hibernation only to find that it apparently had encountered some sort of error and it was no longer hibernating. I restarted the computer. It appeared to take a little extra time starting up, but seemed normal.
I attempted to connect to wireless internet. The computer proceeded with this longer than normal and after several minutes, I decided to cancel the connection to check for any issues. However, I was unable to do anything with the computer. Ctrl+alt+del did nothing. I was unable to open up or run anything on the computer. I restarted the computer. After entering my password, the computer never even made it to my desktop. It proceeded to remain on the screen that appears after entering my password. I believe it's a welcome screen of some sort. It stayed on this loop for a while and I restarted.
About this point I realize I left a blank CD in the DVD-Rom. I pull it out during the next restart.
During this restart, the mouse managed to freeze with the rest of the computer. (In the times before and since, I have at least been able to move the cursor around.)
I restart again, this time in safe mode. I am able to connect to the internet and access my documents perfectly in safe mode.
ACTIONS TAKEN... all done in SAFE MODE:
I ran msconfig, disabled all services, and restarted. No change. I went back into safe mode and re-enabled everything.
I restarted, pressed F8, went into Repair and did the check/repair of startup. No errors were found.
I repeated the above but instead did the test for memory. No errors were found.
I repeated the above again and attempted system restore, but was system restore never ran. I don't know if it was just taking longer than usual or not working. I restarted the computer. No change.
I scanned with Spybot and Malwarebytes. Some cookies found and fixed.
I ran ATF-Cleaner, cleaned up temp files, recycle bin, etc.
I tried system restore but it did not appear to run. After one or two more restarts, I was able to run System Restore. I restored to 12 days ago. It seemed to have worked, but once I tried connecting to a network, it froze (again, with the exception of the mouse cursor). I noticed when my mouse cursor linger at the bottom of the task bar, the little ring symbol in Windows Vista (the one that tells you a program is busy, the Vista equivilent of the hour glass) was busy rotating. However, when I pulled the mouse cursor out of the task bar, it became a plain arrow again.
I ran Avast! and did a Thorough scan of local hard disks. It turned up nothing.
I have so many errors and warnings in event viewer I don't know where to start. In my Event Viewer it says I've had 131 errors in the last seven days and 113 were in the last 24 hrs. Is there anything I should look for that may pertain to this problem?
NOTES: Similar problems I found elsewhere mentioned a Windows update causing this issue. I honestly do not remember if an update installed before the last time I hibernated, but it is a possibility. I also frequently hibernate my machine if that has any bearing on my current situation.
Thank you in advance for any help or direction you can give me on this issue.