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Hijackthis log - worm.win32.netsky fake spyware alert (I think?)


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#1 Zap250

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Posted 10 January 2010 - 03:03 AM

Sorry I couldnt run the other suggested tools - whatever took over my pc won't let them run. So here's my hijackthis log:

(attached)

Appreciate help soon. Thanks~

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#2 Elise

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Posted 10 January 2010 - 07:46 AM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.

Please describe the issues you are experiencing with your computer.

regards, Elise


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#3 Zap250

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Posted 10 January 2010 - 12:39 PM

The malware has installed something called "antivirus live" and has disabled task manager. When I start up the computer it pops up a message saying I've been infected with win32.netsky and the wallpaper is changed to blue with a black square in the center with a message about the infection. Tooltip bubbles keep popping up from the system tray area asking if I want to register antivirus live. It slows down the computer and when I try to launch any programs it prevents it and displays a message that the file is infected. When I go into Firefox I find all URLs seem to be redirected randomly. When I try to boot into safe mode the computer stalls and won't get past some agp file - I used to have no problem booting into safe mode. I even tried my Linux live CD which I have used in emergencies in the past, but now even Linux can't find the windows installation on the hard drive. I can still boot up Windows normally (so far) and my files seem to still be there although I can't open them because this malware won't let me run any programs. I'm typing this on another pc.

#4 Elise

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Posted 10 January 2010 - 12:58 PM

Please try the following steps. If it crashes your computer, leave Devices unchecked and try again.

GMER
-------
Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

regards, Elise


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