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Trojan - wmpscfgs.exe...? And some complications


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8 replies to this topic

#1 Numera

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Posted 09 January 2010 - 08:38 PM

Hi there. I've had some sort of virus for around a week now. It popped up last weekend - I noticed my headphones were picking up audio commercials. It didn't register with me that that could indicate some sort of infection. A few days later there was a new flashing icon in the system tray telling me I needed to install virus protection. It was 'Antivirus Live.' I ran rkill and managed to get rid of the flashing icon, and things were all right for a few days. Then the audio commercials started playing again, Internet Explorer would open spontaneously with with infinite blank tabs, and the fake virus warnings have come back. I think the source of all this discontent was a Temp file called wmpscfgs.exe. It kept reproducing itself and would not let me delete it. Malwarebytes' didn't work either.

So this is where I probably made my biggest mistake. I searched up 'wmpscfgs.exe' and found a page for SUPERAntiSpyware... Wikipedia said it was safe, and I do genuinely think it was. So I ran a scan, it found the files, and gave me the option to delete/quarantine them. So I clicked 'OK' and it said I'd have to reboot. No biggie, right? I figured it would solve the problem. So start up works great. I select my user account, plop in my password, and click 'Login.' Except now I'm greeted with my cursor sitting in the middle of this empty black screen. I've tried restarting, I've tried running in safe mode... nothing. From the black screen I managed to press shift 5 times and find my way onto Firefox, which is how I'm posting this now. There's no task bar, no nothing. No option for me to open up the task manager. I'm hoping there's someway you can help me out here.

I would post logs, but Firefox seems to be the only program that's working.

At this stage, I'm more than willing to wipe my PC clean and reformat, but I hope it won't come to that. If it does though, I was hoping there might be some way to at least back up some files. Either way, the situation is dire.

I hope there's some way you can help me out.

EDIT: I have since solved the problem of the black screen, but the virus files still remain, and I would love it if someone helped me remove them.

Edited by Numera, 09 January 2010 - 11:25 PM.


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#2 Orange Blossom

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Posted 09 January 2010 - 08:55 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 Numera

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Posted 28 January 2010 - 04:59 PM

I hope I'm allowed to bump, but it's been a while and I'm still having the problem... Sorry if this is being impatient...

#4 JuneBlossem

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Posted 29 January 2010 - 07:55 AM

I've got the same problem and have installed AVG, which is so far keeping it in check. Also struggling to remove it.
Right now I've also got Online Armor installed, which is keeping it from connecting to the internet.
Will keep you updated if I find a solution.

#5 garmanma

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Posted 29 January 2010 - 10:36 AM

I am very sorry for the long wait

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware Free version and save it to your desktop.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.


alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#6 Numera

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Posted 29 January 2010 - 01:49 PM

Thanks for your help.

This is pretty interesting (or maybe embarrassing?), because Malwarebytes said there were no infections:

Malwarebytes' Anti-Malware 1.44
Database version: 3658
Windows 6.0.6000
Internet Explorer 7.0.6000.16982

29/01/2010 1:32:33 PM
mbam-log-2010-01-29 (13-32-33).txt

Scan type: Quick Scan
Objects scanned: 135746
Time elapsed: 6 minute(s), 50 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



Maybe I am, indeed, clean? Between now and my first posting, I did do quite a lot to try to get rid of the thing, but it always seemed like it hadn't been working. I file-assassined a few things a while back.

Everytime I restart my computer, I immediately download rkill and run it. And I notice there's one file called "pev.exe" that runs in the background, and rkill stops the process every time. (rkill has also, somehow, temporarily turns my desktop background black for the session... I don't know what that means either.)

Also, is this a problem?

Posted Image

Having so many of that one process?



And really... Very sorry if I've wasted your time and it turns out my pc is clean.

#7 garmanma

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Posted 29 January 2010 - 07:51 PM

While it's a good sign, it's not always true
That many svchosts is not uncommon

:trumpet:
Update mbam and run a FULL scan
Please post the results

==========================

:flowers:
Please download TFC by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
=========================

:thumbsup:
Run SAS again. Try a fresh download

SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
    First
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#8 Numera

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Posted 30 January 2010 - 06:55 PM

All right. I ran the second Malwarebytes scan, and it came up clean:

Malwarebytes' Anti-Malware 1.44
Database version: 3663
Windows 6.0.6000
Internet Explorer 7.0.6000.16982

30/01/2010 3:18:00 PM
mbam-log-2010-01-30 (15-18-00).txt

Scan type: Full Scan (C:\|)
Objects scanned: 296675
Time elapsed: 1 hour(s), 14 minute(s), 21 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


I ran that TFC program as well. Everything went fine.

The SAS scan took a while, but it only found a few odd tracking cookies:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/30/2010 at 06:43 PM

Application Version : 4.33.1000

Core Rules Database Version : 4541
Trace Rules Database Version: 2353

Scan type : Complete Scan
Total Scan Time : 02:10:45

Memory items scanned : 284
Memory threats detected : 0
Registry items scanned : 8747
Registry threats detected : 0
File items scanned : 194720
File threats detected : 11

Adware.Tracking Cookie
C:\Users\Clayton Train\AppData\Roaming\Microsoft\Windows\Cookies\clayton_train@atdmt[1].txt
C:\Users\Clayton Train\AppData\Roaming\Microsoft\Windows\Cookies\clayton_train@doubleclick[1].txt
C:\Users\Clayton Train\AppData\Roaming\Microsoft\Windows\Cookies\clayton_train@revsci[1].txt
C:\Users\Clayton Train\AppData\Roaming\Microsoft\Windows\Cookies\clayton_train@msnportal.112.2o7[1].txt
C:\Users\Clayton Train\AppData\Roaming\Microsoft\Windows\Cookies\clayton_train@ad.yieldmanager[1].txt
C:\Users\Clayton Train\AppData\Roaming\Microsoft\Windows\Cookies\clayton_train@apmebf[1].txt
C:\Users\Clayton Train\AppData\Roaming\Microsoft\Windows\Cookies\clayton_train@eaeacom.112.2o7[1].txt
C:\Users\Clayton Train\AppData\Roaming\Microsoft\Windows\Cookies\clayton_train@bellcan.adbureau[2].txt
C:\Users\Clayton Train\AppData\Roaming\Microsoft\Windows\Cookies\clayton_train@adserver.adtechus[1].txt
C:\Users\Clayton Train\AppData\Roaming\Microsoft\Windows\Cookies\clayton_train@content.yieldmanager[1].txt
C:\Users\Clayton Train\AppData\Roaming\Microsoft\Windows\Cookies\clayton_train@mediaplex[2].txt



#9 garmanma

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Posted 31 January 2010 - 05:50 PM

Does pev.exe show in Task Manager?
can you end the process or task?

:flowers:

Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
========================

:thumbsup:
We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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