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Infected with URL redirecter and svchost rootkit


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1 reply to this topic

#1 FFHarvey0808

FFHarvey0808

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  • Local time:09:56 PM

Posted 09 January 2010 - 08:29 PM

I am running Windows 7, normally firewalled with Bitdefender and normally no problem.

Recently noticed url's being redirected whilst using google on google chrome.

Tried to resolve myself using multiple programs - as I was due for a clean up and reinstall of the OS I did just so but still have the url redirected and apparently a rootkit issue as Avast keeps popping up with a warning every 5 min or so.

No idea whats causing it as Adaware, SuperAntispyware, Spyware Doctor and Avasts main scan normally come up clear, if they ever do find anything and delete it then restart, its right back after reboot.

Help please!!!

(oh and i have followed the posting guide but the second program wouldn't run on my machine - keeps throwing up and error window)


DDS (Ver_09-12-01.01) - NTFSx86
Run by Jon Harvey at 22:05:34.71 on 09/01/2010
Internet Explorer: 8.0.7600.16385
Microsoft Windows 7 Ultimate 6.1.7600.0.1252.44.1033.18.2047.447 [GMT 0:00]

SP: BitDefender Antispyware *disabled* (Updated) {8B2012EC-32D4-494F-BC03-832DB3BDF911}
SP: Spybot - Search and Destroy *enabled* (Outdated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}
SP: SUPERAntiSpyware *disabled* (Updated) {222A897C-5018-402e-943F-7E7AC8560DA7}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
C:\Program Files\BitDefender\BitDefender 2009\vsserv.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Java\jre7\bin\jusched.exe
C:\Program Files\n52te\razerhid.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\BitDefender\BitDefender 2009\bdagent.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\BitDefender\BitDefender 2009\seccenter.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files\BitTorrent\bittorrent.exe
C:\Windows\System32\taskmgr.exe
C:\Program Files\Adobe\Reader 9.0\Reader\Eula.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\taskhost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\distnoted.exe
C:\Windows\system32\conhost.exe
C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
C:\Program Files\iTunes\iTunes.exe
C:\Windows\system32\WUDFHost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceHelper.exe
C:\Windows\system32\conhost.exe
C:\Program Files\Safari\Safari.exe
C:\Program Files\Safari\Safari.exe
C:\Users\JONHAR~1\AppData\Local\Temp\ei9zy39p.tmp\dds.scr
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre7\bin\jp2ssv.dll
TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre7\bin\jusched.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Jomantha] c:\program files\n52te\razerhid.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [avast!] "c:\program files\alwil software\avast4\ashDisp.exe"
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [BDAgent] "c:\program files\bitdefender\bitdefender 2009\bdagent.exe"
mPolicies-system: ConsentPromptBehaviorUser = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0-windows-i586.cab
DPF: {CAFEEFAC-0017-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0-windows-i586.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-12-31 64288]
R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2009-12-31 114768]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2009-12-16 9968]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2009-12-16 74480]
R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys [2009-7-13 48128]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2009-12-31 20560]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2009-12-31 53328]
R3 bdfm;bdfm;c:\windows\system32\drivers\bdfm.sys [2009-4-15 146312]
R3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\drivers\VSTAZL3.SYS [2009-7-13 207360]
R3 SrvHsfV92;SrvHsfV92;c:\windows\system32\drivers\VSTDPV3.SYS [2009-7-13 980992]
R3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\drivers\VSTCNXT3.SYS [2009-7-13 661504]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2009-12-16 7408]

=============== Created Last 30 ================

2010-01-05 15:59:01 187432 ---ha-w- c:\windows\system32\mlfcache.dat
2010-01-05 15:53:08 0 d-----w- c:\windows\system32\appmgmt
2010-01-05 08:48:34 1760 ----a-w- c:\windows\system32\BDUpdateV1.xml
2010-01-05 08:18:26 81984 ----a-w- c:\windows\system32\bdod.bin
2010-01-05 07:48:05 850 ----a-w- c:\windows\system32\ProductTweaks.xml
2010-01-05 07:48:05 385 ----a-w- c:\windows\system32\user_gensett.xml
2010-01-04 16:47:27 0 d-----w- c:\users\jonhar~1\appdata\roaming\BitDefender
2010-01-04 16:46:58 0 d-----w- c:\programdata\BitDefender
2010-01-04 16:46:58 0 d-----w- c:\program files\BitDefender
2010-01-04 16:46:20 0 d-----w- c:\program files\common files\BitDefender
2010-01-04 13:00:08 0 d-----w- c:\programdata\TEMP
2010-01-04 12:59:53 0 d-----w- c:\program files\SpywareBlaster
2010-01-02 12:45:21 0 d-----w- c:\program files\BitTorrent
2010-01-02 12:34:17 15880 ----a-w- c:\windows\system32\lsdelete.exe
2010-01-01 13:07:13 0 d-----w- c:\program files\common files\Windows Live
2010-01-01 12:49:02 0 d-----w- c:\program files\Microsoft
2010-01-01 10:52:49 0 d-----w- c:\programdata\Spybot - Search & Destroy
2010-01-01 10:52:49 0 d-----w- c:\program files\Spybot - Search & Destroy
2010-01-01 10:52:04 0 d-----w- c:\users\jonhar~1\appdata\roaming\Malwarebytes
2010-01-01 10:52:00 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-01-01 10:51:57 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-01-01 10:51:57 0 d-----w- c:\programdata\Malwarebytes
2010-01-01 10:51:57 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-01-01 10:43:16 0 d-----w- c:\program files\Trend Micro
2010-01-01 03:43:56 0 d-----w- c:\windows\Panther
2010-01-01 03:43:44 8192 --sha-r- C:\BOOTSECT.BAK
2010-01-01 03:43:43 383592 --sha-r- C:\bootmgr
2010-01-01 03:43:43 0 d-sh--w- C:\Boot
2010-01-01 03:43:24 0 d-----w- c:\windows\system32\OEM
2010-01-01 03:43:14 171136 --sha-r- C:\grldr
2010-01-01 03:43:14 0 d-----w- c:\program files\Lavalys
2010-01-01 03:11:16 0 d-----w- c:\program files\Microsoft CAPICOM 2.1.0.2
2010-01-01 03:08:07 0 ---ha-w- c:\windows\system32\drivers\Msft_Kernel_NuidFltr_01005.Wdf
2010-01-01 00:24:45 0 d-----w- c:\programdata\SUPERAntiSpyware.com
2010-01-01 00:24:30 0 d-----w- c:\users\jonhar~1\appdata\roaming\SUPERAntiSpyware.com
2010-01-01 00:24:30 0 d-----w- c:\program files\SUPERAntiSpyware
2009-12-31 23:51:22 0 d-----w- c:\programdata\NVIDIA
2009-12-31 23:47:58 0 d-----w- c:\windows\system32\AGEIA
2009-12-31 23:47:34 0 d-----w- c:\program files\common files\Wise Installation Wizard
2009-12-31 23:47:26 0 d-----w- c:\program files\NVIDIA Corporation
2009-12-31 23:38:21 64288 ----a-w- c:\windows\system32\drivers\Lbd.sys
2009-12-31 23:36:01 0 dc-h--w- c:\programdata\{BC9FCCF7-E686-494B-8C9B-55C9A39A7CA9}
2009-12-31 23:35:54 0 d-----w- c:\programdata\Lavasoft
2009-12-31 23:35:54 0 d-----w- c:\program files\Lavasoft
2009-12-31 22:48:01 0 d-----w- c:\users\jonhar~1\appdata\roaming\BitTorrent
2009-12-31 22:47:04 32656 ----a-w- c:\windows\system32\msonpmon.dll
2009-12-31 22:43:33 0 d-----w- c:\windows\PCHEALTH
2009-12-31 22:40:36 0 d-----w- c:\program files\Microsoft Visual Studio 8
2009-12-31 22:39:34 0 d-----w- c:\programdata\Microsoft Help
2009-12-31 21:40:41 0 d-----w- c:\users\jonhar~1\appdata\roaming\Ashampoo
2009-12-31 21:40:12 0 d-----w- c:\programdata\ashampoo
2009-12-31 21:39:52 0 d-----w- c:\program files\Ashampoo
2009-12-31 21:34:29 0 ---ha-w- c:\windows\system32\drivers\Msft_User_WpdMtpDr_01_09_00.Wdf
2009-12-31 21:33:58 53328 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
2009-12-31 21:22:47 0 d-----w- C:\illus
2009-12-31 21:16:19 0 d-----w- c:\program files\Watchtower
2009-12-31 21:07:17 592488 ----a-w- c:\windows\system32\NVUNINST.EXE
2009-12-31 21:07:06 0 d-----w- c:\program files\Videocardriver
2009-12-31 21:06:47 0 d-----w- C:\Swsetup
2009-12-31 21:03:38 26600 ----a-w- c:\windows\system32\drivers\GEARAspiWDM.sys
2009-12-31 21:03:38 107368 ----a-w- c:\windows\system32\GEARAspi.dll
2009-12-31 21:03:22 0 d-----w- c:\program files\iPod
2009-12-31 21:03:21 0 d-----w- c:\programdata\{755AC846-7372-4AC8-8550-C52491DAA8BD}
2009-12-31 21:03:21 0 d-----w- c:\program files\iTunes
2009-12-31 21:02:50 0 d-----w- c:\program files\Bonjour
2009-12-31 21:02:32 0 d-----w- c:\programdata\Apple Computer
2009-12-31 21:01:51 0 d-----w- c:\programdata\Apple
2009-12-31 20:59:31 0 d--h--w- c:\programdata\CanonBJ
2009-12-31 20:59:15 197632 ----a-w- c:\windows\system32\CNMLM83.DLL
2009-12-31 20:59:09 106496 ----a-w- c:\windows\system32\cnco160.dll
2009-12-31 20:59:08 57344 ----a-w- c:\windows\system32\CNCI160.DLL
2009-12-31 20:59:08 135168 ----a-w- c:\windows\system32\CNCL160.DLL
2009-12-31 20:59:08 1298432 ----a-w- c:\windows\system32\CNCC160.DLL
2009-12-31 20:58:33 0 d-----w- c:\program files\Canon
2009-12-31 20:57:56 14592 ----a-w- c:\windows\system32\drivers\USBICP.sys
2009-12-31 20:57:47 12672 ----a-w- c:\windows\system32\drivers\vhidmini.sys
2009-12-31 20:57:44 49152 ----a-w- c:\windows\system32\Jomantha.cpl
2009-12-31 20:57:43 0 d-----w- c:\program files\n52te
2009-12-31 20:54:33 691696 ----a-w- c:\windows\system32\drivers\sptd.sys
2009-12-31 20:54:20 0 d-----w- c:\program files\DAEMON Tools Lite
2009-12-31 20:54:05 0 d-----w- c:\users\jonhar~1\appdata\roaming\DAEMON Tools Lite
2009-12-31 20:54:02 0 d-----w- c:\programdata\DAEMON Tools Lite
2009-12-31 20:47:37 257024 ----a-w- c:\windows\system32\msv1_0.dll
2009-12-31 20:47:00 2048 ----a-w- c:\windows\system32\tzres.dll
2009-12-31 20:46:55 195456 ------w- c:\windows\system32\MpSigStub.exe
2009-12-31 20:45:38 728648 ----a-w- c:\windows\system32\drivers\dxgkrnl.sys
2009-12-31 20:45:38 507568 ----a-w- c:\windows\system32\winload.exe
2009-12-31 20:45:38 442920 ----a-w- c:\windows\system32\winresume.exe
2009-12-31 20:45:38 2613248 ----a-w- c:\windows\explorer.exe
2009-12-31 20:45:38 1320960 ----a-w- c:\windows\system32\CertEnroll.dll
2009-12-31 20:45:37 12625408 ----a-w- c:\windows\system32\wmploc.DLL
2009-12-31 20:45:31 34816 ----a-w- c:\windows\system32\msasn1.dll
2009-12-31 20:41:09 65536 --sha-w- c:\users\jon harvey\NTUSER.DAT{bdf7b31c-f64c-11de-8904-001e37088d1d}.TM.blf
2009-12-31 20:41:09 524288 --sha-w- c:\users\jon harvey\NTUSER.DAT{bdf7b31c-f64c-11de-8904-001e37088d1d}.TMContainer00000000000000000002.regtrans-ms
2009-12-31 20:41:09 524288 --sha-w- c:\users\jon harvey\NTUSER.DAT{bdf7b31c-f64c-11de-8904-001e37088d1d}.TMContainer00000000000000000001.regtrans-ms
2009-12-31 20:39:13 0 d-----w- c:\program files\Yamicsoft
2009-12-31 20:39:02 0 d-----r- c:\users\jon harvey\Virtual Machines
2009-12-31 20:39:00 717892 ----a-w- c:\windows\system32\PerfStringBackup.INI
2009-12-31 20:36:21 0 d-----w- c:\program files\Virtual Windows XP
2009-12-31 20:35:45 0 d-----w- c:\programdata\Adobe
2009-12-31 20:35:34 411368 ----a-w- c:\windows\system32\deploytk.dll
2009-12-31 20:34:53 0 d-----w- c:\program files\Win7codecs
2009-12-31 20:34:47 0 d-sh--w- c:\windows\Installer
2009-12-31 20:34:47 0 d-----w- c:\programdata\Win7codecs
2009-12-31 20:34:36 0 d-sh--w- C:\Recovery

==================== Find3M ====================

2010-01-05 08:18:18 146312 ----a-w- c:\windows\system32\drivers\bdfm.sys
2010-01-01 04:28:55 21584 ----a-w- c:\windows\system32\drivers\atapi.sys
2009-11-20 20:33:00 87144 ----a-w- c:\windows\system32\nvhotkey.dll
2009-11-20 20:33:00 812648 ----a-w- c:\windows\system32\nvsvc.dll
2009-11-20 20:33:00 66664 ----a-w- c:\windows\system32\nvshext.dll
2009-11-20 20:33:00 1323624 ----a-w- c:\windows\system32\nvsvcr.dll
2009-11-20 20:33:00 12685928 ----a-w- c:\windows\system32\nvcpl.dll
2009-11-20 20:33:00 122984 ----a-w- c:\windows\system32\nvvsvc.exe
2009-11-20 20:33:00 110184 ----a-w- c:\windows\system32\nvmctray.dll
2009-07-14 04:56:42 31548 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2009-07-14 04:56:42 31548 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2009-07-14 04:56:42 291294 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2009-07-14 04:56:42 291294 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2009-07-14 04:41:57 174 --sha-w- c:\program files\desktop.ini
2009-07-14 00:34:40 291294 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2009-07-14 00:34:40 291294 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2009-07-14 00:34:38 31548 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2009-07-14 00:34:38 31548 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-06-10 21:26:35 9633792 --sha-r- c:\windows\fonts\StaticCache.dat
2009-07-14 01:14:45 396800 --sha-w- c:\windows\winsxs\x86_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_f12e83abb108c86c\WinMail.exe

============= FINISH: 22:08:11.83 ===============

Attached Files



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#2 myrti

myrti

    Sillyberry


  • Malware Study Hall Admin
  • 33,779 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:At home
  • Local time:11:56 PM

Posted 15 January 2010 - 06:49 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
  1. Please download OTL from following mirror:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Click the "Scan All Users" checkbox.
  5. Push the button.
  6. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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