Posted 09 January 2010 - 07:54 PM
Hi BC and BC users,
A friend of mine recently gave me her computer to fix and I told her I would try everything I could. This is what I know so far.
-- It will not boot normally, only in safe mode.
-- When I booted into safe mode I ran a scan and found 6 viruses some adware issues and a "misleading application" Norton removed all of these.
-- A friend of hers tried to fix her computer and was, "deleting registry files" because according to him even though he doesn't know much about computers it's "easy to tell what doesn't belong". Yeah, not so much.
-- I do not have her XP home disk but I do have a copy of XP professional that she can have.
-- When I try and boot normally I get a few error messages such as, "Windows failed to log you on with the selected user so has logged you on with the default user" or something close to that. I only had 30 seconds to remember it and with no writing utensils I was SOL. the message continues to say "DETAIL: Windows lacked sufficient resources to perform that action" or something similar.
-- At this point of logging in the screen just stays the color of the login screen and nothing happens. No crash. just nothing.
--There are a few other messages that I haven't been able to recreate since, including something about, "Parser Error: Value ?? 422" or something similar.
This is a Compaq Presario Laptop.
Windows XP Home Edition
Service Pack 2
Thank you so much in advance for looking at this. My friend thanks you as well.
"I hate quotations."
-Ralph Waldo Emerson