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Faulty DVD/CD ROM Drive


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9 replies to this topic

#1 Sarina5

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Posted 09 January 2010 - 04:16 PM

Dear Bleeping computer experts,

I have a Dell Laptop (D610), however the DVD/CD ROM drive suddenly stopped working..it's a SONY DVD+-RW DW-Q58A. Are you able to help with this please?

Many thanks.

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#2 Broni

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Posted 09 January 2010 - 07:08 PM

however the DVD/CD ROM drive suddenly stopped working

.
More info needed. What does exactly happen?

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#3 Sarina5

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Posted 11 January 2010 - 03:47 AM

Hi Broni,

Thank you for your prompt reply. Nothing happens to be honest. When I put a CD in to the drive, and double click on it under 'My Computer', it opens it up, but nothing shows up...Music CD's aren't recognised etc ..

Please let me know if you need any specific info.

Thank you!

#4 hamluis

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Posted 11 January 2010 - 10:40 AM

Worth considering, IMO: Upper & Lower Filters - http://delltrain.wordpress.com/2008/07/15/...d-lower-filter/.

The above registry edit seems to solve various optical drive situations. Although this is a pretty routine registry edit, a user should always exercise caution when attempting such. At the minimum, the registry should be backed up, since an erroneous or careless edit can adversely impact system functioning. A good tool for backing up the registry: ERUNT Registry Backup Tool - http://www.snapfiles.com/get/erunt.html.

Louis

Edited by hamluis, 11 January 2010 - 11:48 AM.


#5 garmanma

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Posted 11 January 2010 - 11:00 AM

Microsoft's fix does it for you
http://support.microsoft.com/kb/314060
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#6 Broni

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Posted 11 January 2010 - 12:17 PM

Same issue with DVDs?

Couple more steps, you can try in addition to the above advice...

One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...

2. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

If none of those steps help, most likely, you need a new drive.

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#7 Sarina5

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Posted 17 January 2010 - 09:54 AM

Hi All,

Thank you very much for your tips. Unfortunately, I have tried all of them bar hamluis',as I don't feel too comfortable messing around with the registry. Anyway, nothing has seem to make a difference. Although when I uninstalled the drive and restarted laptop, the CD drive did make a funny noise (as if it were trying very hard to read the CD i had put it). Is there really nothing more I could try?

Thanking you all in advance!

#8 garmanma

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Posted 17 January 2010 - 12:44 PM

You can physically remove it from the laptop and re-seat it
Laptop CD/DVD drives are more prone to go bad compared to their desktop counterparts
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#9 Sarina5

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Posted 18 January 2010 - 06:00 AM

Hi Garmanma,

Thank you for your reply. I have no idea how to do that. I'll try what hamluis suggested and keep my fingers crossed that it works...

Thanks all - much appreciated!

#10 garmanma

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Posted 18 January 2010 - 02:43 PM

I have no idea how to do that

It's usually one small Phillips-head screw the you remove from the bottom of the computer
Sometimes the screw can be missing, leaving the drive with a loose connection

Edited by garmanma, 18 January 2010 - 02:45 PM.

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