Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

HELP I've been hijacked and I'm about to throw my computer out the window....


  • Please log in to reply
20 replies to this topic

#1 nikin143

nikin143

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:01:45 AM

Posted 09 January 2010 - 03:12 PM

:thumbsup:

I have a browser hijacker (Vista Home OS) - not found by Norton, Trend Micro or SpyBot - Won't allow system restore

Started on Mozilla, then to IE & Safari

I am pretty sure it was downloaded from www.ait-sped.com when my teenage son attempted to download a serial # for a program - GREAT!

I have narrowed down the day & time of the download and in looking back on my Norton activity logs I think I've found where the problem lies (literally) - NOW I am just not sure what to do with this info and don't want to go randomly deleting things so any help is much appreciated.......

Attached are images of the norton activity logs for a.exe, b.exe & c.exe and where they have made modifications to my system.....now what? LOL

IMAGE1

IMAGE2

IMAGE3

Edited by nikin143, 09 January 2010 - 05:41 PM.


BC AdBot (Login to Remove)

 


#2 swagger

swagger

  • Members
  • 476 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina
  • Local time:12:45 AM

Posted 09 January 2010 - 06:14 PM

Hello nikin143 and welcome to Bleeping Computer! :thumbsup:

My username is swagger and I'll be helping you. Please read and follow the set of instructions below:

::MBAM::

Please download Malwarebytes Anti-Malware (v1.44) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

::GMER::

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.

In your next reply, please include the following log(s):
  • MBAM
  • GMER
Regards,
swagger

#3 nikin143

nikin143
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:01:45 AM

Posted 09 January 2010 - 11:50 PM

Hi Swagger! Thanks so much for helping me!!!


here is the ::MBAM:: Log (GMER to follow shortly)

Malwarebytes' Anti-Malware 1.44
Database version: 3533
Windows 6.0.6001 Service Pack 1
Internet Explorer 7.0.6001.18000

1/9/2010 11:47:16 PM
mbam-log-2010-01-09 (23-47-16).txt

Scan type: Quick Scan
Objects scanned: 120928
Time elapsed: 7 minute(s), 52 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 4
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\Windows\System32\sshnas.dll (Trojan.Downloader) -> Delete on reboot.

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\XML (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Handle (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\PUT2VIDQLG (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\B1RQJ7YJ0U (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\losalamos (Trojan.Downloader) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Windows\System32\sshnas.dll (Trojan.Downloader) -> Delete on reboot.


#4 nikin143

nikin143
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:01:45 AM

Posted 10 January 2010 - 12:33 AM

I can't get GMER to work

initial = crashed (blue screen)

safe mode = error message "GMER.exe has stopped working. A problem caused this program to stop working correctly.................."

unchecked Devices = crashed (blue screen - "problem details" below)


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.2
Locale ID: 1033

Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 97B217FF
BCP3: 9A337AA8
BCP4: 00000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini011010-02.dmp
C:\Users\Home\AppData\Local\Temp\WER-40232-0.sysdata.xml
C:\Users\Home\AppData\Local\Temp\WER66AE.tmp.version.txt



I followed all your instuctions - disabled norton auto protect, turned off norton & windows firewalls

the only thing I did was rename the file when I saved to my desktop....do you think that was the problem?


Thanks again!
Nikki

Edited by nikin143, 10 January 2010 - 12:33 AM.


#5 swagger

swagger

  • Members
  • 476 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina
  • Local time:12:45 AM

Posted 10 January 2010 - 11:48 AM

Hello Nikki,

Are you running Daemon Tools or Alcohol 120% by any chance? If so, please perform the following steps and then try to run GMER again.

::Defogger::

Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK
IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_disable which will appear on your desktop.

Do not re-enable these drivers until otherwise instructed.

In your next reply, please include the following log(s):
  • GMER
Regards,
swagger

#6 nikin143

nikin143
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:01:45 AM

Posted 10 January 2010 - 11:56 AM

Hi swagger - I am not running either of those (that I know of anyway - I have never installed them)

Do you still want me to go ahead with defogger?

Thanks,
Nikki

#7 swagger

swagger

  • Members
  • 476 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina
  • Local time:12:45 AM

Posted 10 January 2010 - 12:35 PM

Hello Nikki,

No, let's not run Defogger if you believe it does not exist on your computer. Let's try this instead.

::MBR::

Please download mbr.exe and save it to your root directory, usually C:\ <- (Important!).
  • Go to Start > Run and type: cmd.exe
  • press Ok.
  • At the command prompt type: c:\mbr.exe -t >"C:\mbr.log"
  • press Enter.
  • A "DOS" box will open and quickly disappear. That is normal.
  • A log file named mbr.log will be created and saved to the root of the system drive (usually C:\).
  • Copy and paste the results of the mbr.log in your next reply.
Regards,
swagger

#8 nikin143

nikin143
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:01:45 AM

Posted 10 January 2010 - 12:46 PM

I get an error message saying I don't have permission to save in this location (c:\) and is asking me if I was to save in the home folder instead??? It says contact administrator but I am signed on as the admin.....UGGGG

#9 swagger

swagger

  • Members
  • 476 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina
  • Local time:12:45 AM

Posted 10 January 2010 - 01:22 PM

Hello Nikki,

Sorry about that...

Save the file to your desktop first, then start a CMD prompt window with Admin privileges by right clicking on it and selecting Run as Administrator. Then type the following commands:

cd "%userprofile%\desktop"
copy mbr.exe c:\

Let me know how that goes.

Regards,
swagger

#10 nikin143

nikin143
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:01:45 AM

Posted 10 January 2010 - 01:38 PM

OK I'm not really sure what happened....LOL

I saved to my desktop, right clicked > Run as admin

then I clicked through the 2 "are you sure you want to...." windows

a black box with some text in it popped up for like 2 seconds (literally) and then it went away.....what did I do wrong? That was the only place that I could have possibly added the code above but it disappeared.

there is now a MBR notepad page on the desktop that says the following:

Stealth MBR rootkit/Mebroot/Sinowal detector 0.3.7 by Gmer, http://www.gmer.net

device: opened successfully
user: MBR read successfully
kernel: MBR read successfully
user & kernel MBR OK


#11 swagger

swagger

  • Members
  • 476 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina
  • Local time:12:45 AM

Posted 10 January 2010 - 01:42 PM

Hello again Nikki,

Sorry, I don't think I made my instructions clear enough...

You want to go to the Start menu, type in CMD in the search box area, then right click the icon for CMD prompt to Run as Administrator... Then type in those commands I gave you.

Regards,
swagger

#12 nikin143

nikin143
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:01:45 AM

Posted 10 January 2010 - 02:48 PM

I think I may have screwed that up....I did it once and didn't think I did it right so I did it again and I think the log results are different from the first time!?!

anyway here are the log results after doing it a 2nd time

Stealth MBR rootkit/Mebroot/Sinowal detector 0.3.7 by Gmer, http://www.gmer.net

device: opened successfully
user: MBR read successfully
called modules: ntkrnlpa.exe CLASSPNP.SYS disk.sys acpi.sys hal.dll AnyDVD.sys storport.sys nvstor32.sys
kernel: MBR read successfully
user & kernel MBR OK

Edited by nikin143, 10 January 2010 - 02:49 PM.


#13 nikin143

nikin143
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:01:45 AM

Posted 10 January 2010 - 02:53 PM

Stealth MBR rootkit/Mebroot/Sinowal detector 0.3.7 by Gmer, http://www.gmer.net

device: opened successfully
user: MBR read successfully
called modules: ntkrnlpa.exe CLASSPNP.SYS disk.sys acpi.sys hal.dll AnyDVD.sys storport.sys nvstor32.sys usbhub.sys SYMTDI.SYS tcpip.sys NETIO.SYS
kernel: MBR read successfully
user & kernel MBR OK


#14 swagger

swagger

  • Members
  • 476 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina
  • Local time:12:45 AM

Posted 10 January 2010 - 03:16 PM

Hello Nikki,

Alright, thanks for getting that log to me... Let's try some other scans... By the way, are you still getting redirected?

::SAS::

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
::ESET::

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image
In your next reply, please include the following log(s):
  • SAS
  • ESET
Regards,
swagger

#15 nikin143

nikin143
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:01:45 AM

Posted 10 January 2010 - 03:35 PM

I've been afraid to try a search LOL - but I just did a search via the yahoo toolbar in IE and DID NOT get redirected YEAH......I'm sure it's not that easy right LOL

I am going to continue on to the next steps shown above now.


THANKS!!
Nikki




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users