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Browser Hijacker - Popups, Search Redirect


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3 replies to this topic

#1 LangyMD

LangyMD

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  • Local time:12:02 AM

Posted 09 January 2010 - 11:08 AM

I recently installed Windows 7, and it looks like I picked up some form of malware. I've ran Avast Antivirus, Spybot Search and Destroy, and Adaware scans, but they found nothing but a few tracking cookies. I tried a system restore to a few days before I noticed the problem, but that didn't help at all. Since none of the stuff I've done before to handle problems like this worked, including trolling through HijackThis for suspect problems, I finally decided I need someone else to help and, after some searching for an appropriate website, came here.

The symptoms:

Whenever I use a search engine, the results occasionally redirect to completely random websites. This doesn't happen all the time, and the first search result usually works fine.
I occasionally get random popups, especially for a piece of malware called Registry Defender. I'd like to note that I don't have Registry Defender installed, and don't intend to ever use it.

Another possible symptom is with trying to do a clean install of Windows 7. I'm not sure if this is an actual symptom or if it's just a bug in Windows 7's install program, though. When I go to run an update installation on top of my current install, the setup program gives the following error:

QUOTE
The following issues are preventing Windows from upgrading. Cancel the upgrade, complete each task, and then restart the upgrade to continue.


There is not enough free space to store temporary Windows installation files. Try using Disk Cleanup, uninstall old programs, or move files to an external location such as a CD, DVD, or external hard drive.


Upgrading Windows will affect the following devices and/or programs:


These devices might not work properly after the upgrade. Before upgrading, we recommend updating the drivers for these devices. Cancel the upgrade, open Control Panel and search for "update device drivers", or go to the device manufacturer's website to search for updated drivers.
Storage controllers: AL3R2GCM IDE Controller


If I try to do a custom install, the program can't locate any hard drives at all. Since this happened, I installed updated SATA drivers from Gigabyte (one of my hard drives, the primary one, is SATA, the other is Parallel ATA), but they didn't change the situation any. I haven't tried restarting and installing from the CD during bootup yet - I'll probably try that soon, though, if I can't find a simpler solution. Luckily I only installed Windows 7 less than a week ago, so I don't have too many extra programs installed yet and a clean install should be pretty painless if I can just get the damned thing to actually allow me to reinstall.

Here's my DDS log:

QUOTE
DDS (Ver_09-12-01.01) - NTFSx86
Run by Jeff at 10:58:40.43 on Sat 01/09/2010
Internet Explorer: 8.0.7600.16385
Microsoft Windows 7 Professional 6.1.7600.0.1252.1.1033.18.2048.1103 [GMT -5:00]


============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\nvvsvc.exe
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k apphost
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\taskhost.exe
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\acrotray.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\DAEMON Tools Lite\DTLite.exe
D:\Steam\Steam.exe
C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Windows\system32\svchost.exe -k iissvcs
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Windows\system32\taskhost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Users\Jeff\Downloads\RootRepeal.exe
C:\Users\Jeff\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\MSOMTQSP\dds[1].scr
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://en.wikipedia.org/wiki/Main_Page
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [DAEMON Tools Lite] "c:\program files\daemon tools lite\DTLite.exe" -autorun
uRun: [Steam] "d:\steam\Steam.exe" -silent
uRun: [RGSC] d:\steam\steamapps\common\grand theft auto iv\rgsc\RGSCLauncher.exe /silent
mRun: [AdobeVersionCue] c:\program files\adobe\adobe version cue\controlpanel\VersionCueTray.exe
mRun: [avast!] "c:\program files\alwil software\avast4\ashDisp.exe"
mRun: [Adobe Acrobat Speed Launcher] "c:\program files\adobe\acrobat 9.0\acrobat\Acrobat_sl.exe"
mRun: [<NO NAME>]
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 9.0\acrobat\Acrotray.exe"
mRun: [JMB36X IDE Setup] c:\windows\raidtool\xInsIDE.exe
mPolicies-system: ConsentPromptBehaviorAdmin = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
mPolicies-system: PromptOnSecureDesktop = 0 (0x0)
IE: Append Link Target to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

============= SERVICES / DRIVERS ===============

R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2010-1-4 114768]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2010-1-4 20560]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2010-1-4 53328]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast4\ashServ.exe [2010-1-4 138680]
R2 cpuz132;cpuz132;c:\windows\system32\drivers\cpuz132_x32.sys [2010-1-9 12672]
R2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;c:\program files\nvidia corporation\3d vision\nvSCPAPISvr.exe [2009-11-20 240232]
R3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast4\ashMaiSv.exe [2010-1-4 254040]
R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast4\ashWebSv.exe [2010-1-4 352920]
R3 rt61x86;Linksys Wireless-G PCI Adapter Driver;c:\windows\system32\drivers\WMP54Gv41x86.sys [2007-3-12 286208]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 StorSvc;Storage Service;c:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 20992]

=============== Created Last 30 ================

2010-01-09 14:32:37 1966080 ----a-w- c:\windows\system32\xRaidSetup.exe
2010-01-09 14:32:37 151552 ----a-w- c:\windows\system32\xRaidAPI.dll
2010-01-09 14:32:37 0 d-----w- C:\RaidTool
2010-01-09 14:32:31 0 d-----w- c:\windows\RaidTool
2010-01-09 14:31:20 83296 ----a-w- c:\windows\system32\drivers\jraid.sys
2010-01-09 14:22:54 12672 ----a-w- c:\windows\system32\drivers\cpuz132_x32.sys
2010-01-09 14:22:53 0 d-----w- c:\program files\CPUID
2010-01-09 13:38:54 1908 ----a-w- c:\windows\diagwrn.xml
2010-01-09 13:38:54 1908 ----a-w- c:\windows\diagerr.xml
2010-01-09 13:35:49 65536 --sha-w- c:\users\jeff\ntuser.dat{f30926ca-fd20-11de-84ab-0016e6d4ef57}.TM.blf
2010-01-09 13:35:49 524288 --sha-w- c:\users\jeff\ntuser.dat{f30926ca-fd20-11de-84ab-0016e6d4ef57}.TMContainer00000000000000000002.regtrans-ms
2010-01-09 13:35:49 524288 --sha-w- c:\users\jeff\ntuser.dat{f30926ca-fd20-11de-84ab-0016e6d4ef57}.TMContainer00000000000000000001.regtrans-ms
2010-01-09 12:32:33 0 d-----w- c:\users\jeff\appdata\roaming\Malwarebytes
2010-01-09 12:32:27 0 d-----w- c:\programdata\Malwarebytes
2010-01-09 12:32:27 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-01-09 06:49:03 0 d-----w- c:\programdata\Spybot - Search & Destroy
2010-01-09 06:49:03 0 d-----w- c:\program files\Spybot - Search & Destroy
2010-01-09 04:36:50 0 dc----w- c:\programdata\{BC9FCCF7-E686-494B-8C9B-55C9A39A7CA9}
2010-01-09 04:36:24 0 d-----w- c:\programdata\Lavasoft
2010-01-09 04:36:24 0 d-----w- c:\program files\Lavasoft
2010-01-09 02:20:26 0 d-----w- c:\program files\Trend Micro
2010-01-09 00:38:31 0 d-----w- c:\users\jeff\.netbeans
2010-01-09 00:38:29 0 d-----w- c:\users\jeff\.netbeans-registration
2010-01-09 00:31:47 0 d-----w- c:\program files\NetBeans 6.8
2010-01-09 00:31:36 0 d-----w- c:\program files\Sun
2010-01-09 00:30:19 0 d-----w- c:\users\jeff\.nbi
2010-01-09 00:29:28 0 d-----w- c:\users\jeff\.maptool
2010-01-08 06:00:22 0 d-----w- c:\users\jeff\appdata\roaming\WTablet
2010-01-08 06:00:10 0 d-----w- c:\users\jeff\appdata\roaming\WTouch
2010-01-08 06:00:05 0 d-----w- c:\program files\WTouch
2010-01-08 05:59:24 0 d-----w- c:\program files\Tablet
2010-01-06 05:23:30 0 d-----w- c:\windows\system32\BestPractices
2010-01-06 05:23:30 0 d-----w- C:\inetpub
2010-01-06 05:14:33 0 d--h--w- c:\windows\msdownld.tmp
2010-01-06 05:14:30 0 d-----w- c:\windows\system32\directx
2010-01-05 23:02:01 0 d-----w- c:\users\jeff\appdata\roaming\runic games
2010-01-05 06:29:15 453456 ----a-w- c:\windows\system32\d3dx10_42.dll
2010-01-05 06:29:15 1892184 ----a-w- c:\windows\system32\D3DX9_42.dll
2010-01-05 05:55:49 0 d-----w- c:\programdata\Media Center Programs
2010-01-05 05:53:00 453456 ----a-w- c:\windows\system32\d3dx10_41.dll
2010-01-05 05:53:00 4178264 ----a-w- c:\windows\system32\D3DX9_41.dll
2010-01-05 05:53:00 1846632 ----a-w- c:\windows\system32\D3DCompiler_41.dll
2010-01-05 05:52:59 517448 ----a-w- c:\windows\system32\XAudio2_4.dll
2010-01-05 05:52:59 452440 ----a-w- c:\windows\system32\d3dx10_40.dll
2010-01-05 05:52:59 4379984 ----a-w- c:\windows\system32\D3DX9_40.dll
2010-01-05 05:52:59 235352 ----a-w- c:\windows\system32\xactengine3_4.dll
2010-01-05 05:52:59 22360 ----a-w- c:\windows\system32\X3DAudio1_6.dll
2010-01-05 05:52:59 2036576 ----a-w- c:\windows\system32\D3DCompiler_40.dll
2010-01-05 05:52:58 467984 ----a-w- c:\windows\system32\d3dx10_39.dll
2010-01-05 05:52:58 3851784 ----a-w- c:\windows\system32\D3DX9_39.dll
2010-01-05 05:52:58 1493528 ----a-w- c:\windows\system32\D3DCompiler_39.dll
2010-01-05 05:50:37 0 d-----w- c:\windows\system32\xlive
2010-01-05 05:50:37 0 d-----w- c:\program files\Microsoft Games for Windows - LIVE
2010-01-05 05:29:25 0 d-----w- c:\programdata\FLEXnet
2010-01-05 05:27:05 0 d-----w- c:\program files\Bonjour
2010-01-05 05:17:47 0 d-----w- c:\program files\common files\Macrovision Shared
2010-01-05 05:17:04 22872 ----a-r- c:\windows\system32\AdobePDFUI.dll
2010-01-05 05:14:31 0 d-----w- c:\programdata\Adobe
2010-01-05 03:16:15 0 d-----w- c:\windows\system32\appmgmt
2010-01-05 03:04:25 0 d-----w- c:\users\jeff\appdata\roaming\.ABC
2010-01-05 03:00:45 0 d-----w- c:\program files\ABC
2010-01-05 01:57:15 0 d-----w- c:\windows\system32\AGEIA
2010-01-05 01:57:05 0 d-----w- c:\program files\common files\Wise Installation Wizard
2010-01-05 01:56:59 0 d-----w- c:\program files\NVIDIA Corporation
2010-01-04 21:13:34 792708 ----a-w- c:\windows\system32\PerfStringBackup.INI
2010-01-04 21:13:25 0 d-----w- c:\windows\system32\wbem\Performance
2010-01-04 20:59:54 0 d-----w- c:\windows\Panther
2010-01-04 20:59:42 8192 --sha-r- C:\BOOTSECT.BAK
2010-01-04 20:59:41 383562 --sha-r- C:\bootmgr
2010-01-04 20:59:40 0 d-----w- C:\Boot
2010-01-04 20:50:23 0 d-----w- c:\program files\common files\Steam
2010-01-04 20:37:22 257024 ----a-w- c:\windows\system32\msv1_0.dll
2010-01-04 20:35:39 0 d-----w- c:\programdata\NVIDIA
2010-01-04 20:35:08 592488 ----a-w- c:\windows\system32\nvuninst.exe
2010-01-04 20:32:33 2048 ----a-w- c:\windows\system32\tzres.dll
2010-01-04 19:39:09 53328 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
2010-01-04 19:39:09 499712 ----a-w- c:\windows\system32\MSVCP71.dll
2010-01-04 19:39:09 348160 ----a-w- c:\windows\system32\MSVCR71.dll
2010-01-04 19:39:09 1060864 ----a-w- c:\windows\system32\MFC71.dll
2010-01-04 19:27:28 0 d-----w- c:\programdata\Macrovision
2010-01-04 19:21:09 16384 ----a-w- c:\windows\system32\FileOps.exe
2010-01-04 19:21:09 0 d-----w- c:\windows\system32\Adobe
2010-01-04 19:01:41 0 d-----w- c:\program files\Microsoft Visual Studio 8
2010-01-04 19:00:58 0 d-----w- c:\programdata\Microsoft Help
2010-01-04 18:52:40 691696 ----a-w- c:\windows\system32\drivers\sptd.sys
2010-01-04 18:52:28 0 d-----w- c:\program files\DAEMON Tools Lite
2010-01-04 18:51:58 0 d-----w- c:\users\jeff\appdata\roaming\DAEMON Tools Lite
2010-01-04 18:51:52 0 d-----w- c:\programdata\DAEMON Tools Lite
2010-01-04 18:46:48 0 d-----w- c:\users\jeff\Tracing
2010-01-04 18:45:59 0 d-----w- c:\program files\Microsoft
2010-01-04 18:45:35 0 d-----w- c:\program files\Windows Live SkyDrive
2010-01-04 18:45:02 0 d-----w- c:\windows\PCHEALTH
2010-01-04 18:45:00 0 d-sh--w- c:\windows\Installer
2010-01-04 18:42:30 0 d-----w- c:\program files\common files\Windows Live
2010-01-04 18:26:28 195456 ------w- c:\windows\system32\MpSigStub.exe
2010-01-04 18:21:56 0 d-----w- C:\Linksys Driver
2010-01-04 18:21:51 0 ---ha-w- c:\windows\system32\drivers\Msft_User_WpdFs_01_09_00.Wdf

==================== Find3M ====================

2010-01-09 13:33:50 142416 ----a-w- c:\windows\system32\drivers\nvstor.sys
2009-11-30 23:02:40 171144 ----a-w- c:\windows\system32\xliveinstall.dll
2009-11-30 23:02:38 72840 ----a-w- c:\windows\system32\xliveinstallhost.exe
2009-11-21 01:33:00 812648 ----a-w- c:\windows\system32\nvsvc.dll
2009-11-21 01:33:00 12685928 ----a-w- c:\windows\system32\nvcpl.dll
2009-11-21 01:33:00 122984 ----a-w- c:\windows\system32\nvvsvc.exe
2009-11-21 01:33:00 110184 ----a-w- c:\windows\system32\nvmctray.dll
2009-11-06 15:59:54 15406728 ----a-w- c:\windows\system32\xlive.dll
2009-11-06 15:59:54 13642888 ----a-w- c:\windows\system32\xlivefnt.dll
2009-07-14 04:56:42 31548 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2009-07-14 04:56:42 31548 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2009-07-14 04:56:42 291294 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2009-07-14 04:56:42 291294 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2009-07-14 04:41:57 174 --sha-w- c:\program files\desktop.ini
2009-07-14 00:34:40 291294 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2009-07-14 00:34:40 291294 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2009-07-14 00:34:38 31548 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2009-07-14 00:34:38 31548 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-06-10 21:26:35 9633792 --sha-r- c:\windows\fonts\StaticCache.dat
2009-07-14 01:14:45 396800 --sha-w- c:\windows\winsxs\x86_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_f12e83abb108c86c\WinMail.exe

============= FINISH: 10:59:23.39 ===============


QUOTE
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File


This BHO looks pretty sketchy, but before I did the system restore I used HijackThis to 'fix' it and that didn't help any. Same with the Bonjour Service - I never installed any Apple products on my computer and Bonjour was installed about the same time as when the virus started occuring, so I figured it might be the problem (a piece of malware hiding as an actual, legit program), but it wasn't.


I've tried running RootRepeal, but it doesn't work on my system, complaining of an IO error (DeviceIOControlError! Error code: 0x0). Is it compatible with Windows 7?

EDIT: After looking through another thread on this forum about RootRepeal not working, I figure I probably have a rootkit somewhere in my system. Since RootRepeal didn't work, I ran GMER as advised in this post, since I figure you need what either RootRepeal or GMER provide in order to diagnose the problem. I'm including the GMER log file in the attachments.

As a side note, if I boot from the Windows 7 install CD it looks like I could reinstall Windows just fine - it detects my hard drives properly, though for some reason the System Repair dialogue on it thinks my C: drive is my D: drive. Seems a bit odd, but I doubt that it's caused by whatever's infected my system. If I don't get a reply within a week or so I'll probably just reinstall Windows completely, though so far the infection hasn't been too annoying.

Attached Files


Edited by LangyMD, 09 January 2010 - 08:00 PM.


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#2 myrti

myrti

    Sillyberry


  • Malware Study Hall Admin
  • 33,771 posts
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  • Location:At home
  • Local time:07:02 AM

Posted 15 January 2010 - 05:35 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
  1. Please download OTL from following mirror:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Click the "Scan All Users" checkbox.
  5. Push the button.
  6. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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#3 LangyMD

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Posted 16 January 2010 - 12:23 PM

I was able to resolve the issue by reinstalling Windows recently.

#4 myrti

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Posted 16 January 2010 - 12:31 PM

Since this topic appears to be resolved, I will now close it. Thanks for letting us know.

If you need this topic re-opened please send me a PM.

Everyone else, please start a new topic.

With Regards,
myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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