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Rootkit Problems


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2 replies to this topic

#1 Jim Longano

Jim Longano

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  • Local time:12:14 PM

Posted 09 January 2010 - 11:06 AM

I am having a problem on my Dell Latitude D830. When I bring up Mozila Firefox it almost immediately shuts down with the Mozila Crash Report screen displayed. I can bring up Firefox again, but the same thing keeps happening. I run Malwarebytes and it finds the Rootkit.TDSS HKEY_LOCAL_MACHINE\SOFTWARE\H8SRT. I remove it, and then Firefox seems to work. However, the problem will crop up again seemingly randomly.

Here are the log files....



DDS (Ver_09-12-01.01) - NTFSx86
Run by longanjm at 10:41:45.75 on Sat 01/09/2010
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.2046.1192 [GMT -5:00]

AV: Malware Defense *On-access scanning enabled* (Outdated) {28e00e3b-806e-4533-925c-f4c3d79514b9}
AV: VirusScan Enterprise + AntiSpyware Enterprise *On-access scanning disabled* (Updated) {918A2B0B-2C60-4016-A4AB-E868DEABF7F0}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
svchost.exe
C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Software AG\EntireX\Bin\etbsrv.exe
C:\WINDOWS\system32\Hummingbird\Connectivity\7.10\Inetd\inetd32.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\Hummingbird\Connectivity\7.10\Jconfig\jconfigdnt.exe
C:\WINDOWS\system32\Hummingbird\Connectivity\7.10\Jconfig\hjavaw.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Java\jre6\bin\javaw.exe
C:\Program Files\McAfee\Common Framework\FrameworkService.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Apoint\ApMsgFwd.exe
C:\WINDOWS\system32\RunDLL32.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Wave Systems Corp\Services Manager\DocMgr\bin\docmgr.exe
C:\Program Files\Apoint\HidFind.exe
C:\Program Files\Wave Systems Corp\SecureUpgrade.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\WINDOWS\system32\KADxMain.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\WINDOWS\system32\dpmw32.exe
C:\WINDOWS\system32\NWTRAY.EXE
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Logitech\QuickCam\Quickcam.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\SigmaTel\C-Major Audio\WDM\stsystra.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\PGP Corporation\PGP Desktop\PGPtray.exe
C:\Program Files\SafeConnect\scClient.exe
C:\Program Files\SetPoint\SetPoint.exe
C:\Program Files\Common Files\Logitech\KHAL\KHALMNPR.EXE
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\McAfee\VirusScan Enterprise\vstskmgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\PGPserv.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\SafeConnect\scManager.sys
C:\Program Files\SigmaTel\C-Major Audio\DellXPM_5515v131\WDM\StacSV.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\dwwin.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Intel\Wireless\Bin\Dot1XCfg.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Documents and Settings\Longanjm\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.uc.edu/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uDefault_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=4071026
uDefault_Search_URL = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = 687474703a2f2f7777772e676f6f676c652e636f6d2f
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
uURLSearchHooks: AOLTBSearch Class: {ea756889-2338-43db-8f07-d1ca6fb9c90d} - c:\program files\aol\aim toolbar 5.0\aoltb.dll
mURLSearchHooks: AOLTBSearch Class: {ea756889-2338-43db-8f07-d1ca6fb9c90d} - c:\program files\aol\aim toolbar 5.0\aoltb.dll
mWinlogon: Userinit=c:\windows\system32\userinit.exe
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan enterprise\scriptcl.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
TB: AIM Toolbar: {de9c389f-3316-41a7-809b-aa305ed9d922} - c:\program files\aol\aim toolbar 5.0\aoltb.dll
TB: Internet Service: {94a5c93f-bd18-4c46-b777-c94c145c3cab} - c:\program files\applications\iebr.dll
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
uRun: [MsnMsgr] "c:\program files\windows live\messenger\MsnMsgr.Exe" /background
uRun: [Aim6]
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [AdobeUpdater] c:\program files\common files\adobe\updater5\AdobeUpdater.exe
mRun: [Apoint] c:\program files\apoint\Apoint.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /installquiet
mRun: [NVHotkey] rundll32.exe nvHotkey.dll,Start
mRun: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit
mRun: [Dell QuickSet] c:\program files\dell\quickset\quickset.exe
mRun: [Document Manager] c:\program files\wave systems corp\services manager\docmgr\bin\docmgr.exe
mRun: [SecureUpgrade] c:\program files\wave systems corp\SecureUpgrade.exe
mRun: [IntelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"
mRun: [IntelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
mRun: [KADxMain] c:\windows\system32\KADxMain.exe
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [RoxioDragToDisc] "c:\program files\roxio\drag-to-disc\DrgToDsc.exe"
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [ShStatEXE] "c:\program files\network associates\virusscan\SHSTAT.EXE" /STANDALONE
mRun: [McAfeeUpdaterUI] "c:\program files\network associates\common framework\UpdaterUI.exe" /StartedFromRunKey
mRun: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [NDPS] c:\windows\system32\dpmw32.exe
mRun: [NWTRAY] NWTRAY.EXE
mRun: [LogitechCommunicationsManager] "c:\program files\common files\logishrd\lcommgr\Communications_Helper.exe"
mRun: [LogitechQuickCamRibbon] "c:\program files\logitech\quickcam\Quickcam.exe" /hide
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\stsystra.exe
dRunOnce: [TSClientMSIUninstaller] cmd.exe /C "cscript %systemroot%\Installer\TSClientMsiTrans\tscuinst.vbs"
dRunOnce: [TSClientAXDisabler] cmd.exe /C "%systemroot%\Installer\TSClientMsiTrans\tscdsbl.bat"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\reader 8.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~2.lnk - c:\program files\adobe\reader 8.0\reader\AdobeCollabSync.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\ciscos~1.lnk - c:\program files\cisco systems\vpn client\vpngui.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\kodake~1.lnk - c:\program files\kodak\kodak easyshare software\bin\EasyShare.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\pgptra~1.lnk - c:\windows\installer\{e2957f3d-0f9d-413f-b071-60380ce43617}\Icon6560581611.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\safeco~1.lnk - c:\program files\safeconnect\scClient.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\setpoint.lnk - c:\program files\setpoint\SetPoint.exe
uPolicies-system: EnableProfileQuota = 1 (0x1)
mPolicies-system: CompatibleRUPSecurity = 1 (0x1)
IE: &AIM Search - c:\program files\aol\aim toolbar 5.0\resources\en-us\local\search.html
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBC} - c:\program files\java\jre6\bin\ssv.dll
IE: {3369AF0D-62E9-4bda-8103-B4C75499B578} - {DE9C389F-3316-41A7-809B-AA305ED9D922} - c:\program files\aol\aim toolbar 5.0\aoltb.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
LSP: c:\windows\system32\biolsp.dll
LSP: c:\windows\system32\PGPlsp.dll
Trusted Zone: uc.edu\projects.ucit
Trusted Zone: uc.edu\sps.ucit
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://go.microsoft.com/fwlink/?linkid=58813
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {474F00F5-3853-492C-AC3A-476512BBC336} - hxxp://picasaweb.google.com/s/v/e/38.09/f-6tcHDGwoY/uploader2.cab
DPF: {4A3CBDDD-C4DC-4C38-B44F-704DAEF628AE} - hxxp://projects.ucit.uc.edu/projectserver/objects/pjclient.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} - hxxp://web1.shutterfly.com/downloads/Uploader.cab
DPF: {AF9A1421-E128-4D5F-A37E-039F305867B9} - hxxp://projects.ucit.uc.edu/projectserver/objects/1033/pjcintl.cab
DPF: {C7DB51B4-BCF7-4923-8874-7F1A0DC92277} - hxxp://office.microsoft.com/officeupdate/content/opuc4.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} - hxxps://sslvpn.uc.edu/dana-cached/setup/JuniperSetupSP1.cab
DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} - hxxps://juniper.net/dana-cached/sc/JuniperSetupClient.cab
Filter: text/html - {4cb0e1e2-2504-4e89-92c2-c4acad386d4f} -
AppInit_DLLs: wxvault.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
STS: {d3b82107-f8fa-4ef3-8066-136e22872d4e} - No File
LSA: Authentication Packages = msv1_0 wvauth nwv1_0
LSA: Notification Packages = PGPpwflt scecli asBTADVD.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\longanjm\applic~1\mozilla\firefox\profiles\ggikea6f.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.uc.edu/
FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll
FF - HiddenExtension: XUL Cache: {244004BB-6412-4CC6-B48C-F33199D1D40C} - c:\documents and settings\longanjm\local settings\application

data\{244004BB-6412-4CC6-B48C-F33199D1D40C}
FF - HiddenExtension: XUL Cache: {F20CA33A-7052-4F22-A19C-0D35FB73790E} - c:\documents and settings\qualleaj\local settings\application

data\{F20CA33A-7052-4F22-A19C-0D35FB73790E}

============= SERVICES / DRIVERS ===============

R0 pgpfs;PGP File Sharing;c:\windows\system32\drivers\PGPfsfd.sys [2008-12-10 134712]
R1 mferkdk;VSCore mferkdk;c:\program files\mcafee\virusscan enterprise\mferkdk.sys [2006-11-30 31944]
R2 argevtsrv;Software AG EventLayer Service;c:\program files\software ag\system management hub\bin\argevsrv.exe [2007-1-31 135168]
R2 argmlsrv;Software AG MILayer Service;c:\program files\software ag\system management hub\bin\argmlsrv.exe [2007-1-31 200704]
R2 argsrv;Software AG CSLayer Service;c:\program files\software ag\system management hub\bin\argsrv.exe [2007-1-31 81920]
R2 ASFIPmon;Broadcom ASF IP and SMBIOS Mailbox Monitor;c:\program files\broadcom\asfipmon\AsfIpMon.exe [2006-12-19 79432]
R2 EXXBrokerService;Software AG EntireX Broker Service;c:\program files\software ag\entirex\bin\etbsrv.exe [2007-2-26 32256]
R2 McAfeeFramework;McAfee Framework Service;c:\program files\mcafee\common framework\FrameworkService.exe [2008-1-2 104000]
R2 McTaskManager;McAfee Task Manager;c:\program files\mcafee\virusscan enterprise\vstskmgr.exe [2006-11-30 54872]
R2 SCManager;SafeConnect Manager;c:\program files\safeconnect\scmanager.sys servicestart --> c:\program files\safeconnect\scManager.sys servicestart [?]
R2 Wave UCSPlus;Wave UCSPlus;c:\windows\system32\dllhost.exe [2009-12-16 5120]
R4 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2008-9-5 38224]
S0 lenrs;lenrs;c:\windows\system32\drivers\dwxsvplg.sys --> c:\windows\system32\drivers\dwxsvplg.sys [?]
S0 xcwrb;xcwrb;c:\windows\system32\drivers\dvfteogw.sys --> c:\windows\system32\drivers\dvfteogw.sys [?]
S2 crd;crd;c:\docume~1\longanjm\locals~1\temp\ixp001.tmp\poststp.exe [2004-1-7 46592]
S2 McShield;McAfee McShield;c:\program files\mcafee\virusscan enterprise\mcshield.exe [2006-11-30 144960]
S2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-3-18 24652]
S3 DXEC01;DXEC01;c:\windows\system32\drivers\dxec01.sys [2006-11-2 97536]
S3 mfeavfk;McAfee Inc.;c:\windows\system32\drivers\mfeavfk.sys [2008-1-2 72264]
S3 mfebopk;McAfee Inc.;c:\windows\system32\drivers\mfebopk.sys [2008-1-2 34152]
S3 mfehidk;McAfee Inc.;c:\windows\system32\drivers\mfehidk.sys [2008-1-2 168776]
S3 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2008-1-2 280344]

============== File Associations ===============

regfile=regedit.exe "%1" %*
scrfile="%1" %*

=============== Created Last 30 ================

2010-01-05 01:54:30 146944 ----a-w- c:\windows\system32\st325602.dll
2010-01-04 12:28:59 0 d-----w- c:\program files\Pidgin
2010-01-03 23:58:09 552 ----a-w- c:\windows\system32\d3d8caps.dat
2010-01-03 18:43:47 5061520 ----a-w- C:\mbam-setup.exe
2010-01-03 13:14:19 0 d-----w- c:\program files\Junk
2010-01-03 00:22:11 246 ----a-w- c:\windows\system32\srcr.dat
2009-12-22 02:06:39 0 d-----w- c:\program files\Napster
2009-12-22 02:06:39 0 d-----w- c:\docume~1\alluse~1\applic~1\Napster
2009-12-17 20:26:16 0 d-----w- c:\docume~1\longanjm\applic~1\.purple
2009-12-17 20:25:28 0 d-----w- c:\program files\common files\GTK
2009-12-16 12:28:44 470528 ------w- c:\windows\system32\dllcache\aclayers.dll
2009-12-16 08:04:59 456704 ----a-w- c:\windows\system32\dllcache\smtpsvc.dll
2009-12-14 03:39:22 0 d-----w- c:\docume~1\longanjm\applic~1\SanDisk
2009-12-13 22:56:31 19569 ----a-w- c:\windows\003079_.tmp

==================== Find3M ====================

2010-01-03 14:14:53 13166 ----a-w- c:\windows\system32\nvModes.dat
2009-12-30 22:42:03 0 ----a-w- c:\windows\system32\drivers\lvuvc.hs
2009-12-30 19:55:24 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-12-30 19:54:58 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-12-09 13:22:54 221184 ----a-w- c:\windows\system32\dsGinaLoader.dll
2009-12-09 13:10:40 26624 ----a-w- c:\windows\system32\drivers\dsNcAdpt.sys
2009-10-28 14:06:25 70984 ----a-w- c:\documents and settings\longanjm\g2mdlhlpx.exe
2009-10-21 06:00:55 75776 ----a-w- c:\windows\system32\strmfilt.dll
2009-10-21 06:00:55 75776 ------w- c:\windows\system32\dllcache\strmfilt.dll
2009-10-21 06:00:55 25088 ----a-w- c:\windows\system32\httpapi.dll
2009-10-21 06:00:55 25088 ------w- c:\windows\system32\dllcache\httpapi.dll
2009-10-21 04:08:54 3598336 ------w- c:\windows\system32\dllcache\mshtml.dll
2009-10-20 14:58:48 263552 ------w- c:\windows\system32\dllcache\http.sys

============= FINISH: 10:42:16.42 ===============






Attached Files



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#2 myrti

myrti

    Sillyberry


  • Malware Study Hall Admin
  • 33,772 posts
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  • Local time:07:14 PM

Posted 15 January 2010 - 05:36 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
  1. Please download OTL from following mirror:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Click the "Scan All Users" checkbox.
  5. Push the button.
  6. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

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regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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#3 myrti

myrti

    Sillyberry


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Posted 20 January 2010 - 04:16 PM

Due to lack of feedback, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,
myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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