Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Computer freezes but mouse still moves


  • Please log in to reply
18 replies to this topic

#1 guswood

guswood

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:11:29 AM

Posted 09 January 2010 - 10:48 AM

Dear All

Thank you in advance for any advice you may be able to offer.

I am by no means particularly computer savvy, so please forgive me if I say something silly!

For the last few weeks my computer has been freezing, but the mouse still moves. Crtl, alt, del, etc does nothing and I must do a hard restart. I had thought it was perhaps my video or audio card, as it happens often when I am watching a video or am streaming online, the computer freezes and loops the last sound played. But it also happens when I am not watching videos etc, perhaps when I am running Norton etc.

I am using Windows xp home edition
I don't think it is a temp problem as pc probe says the temp is fine.
I have run spybot, norton and adaware and the computer is clean
I have looked in event viewer and was getting some red crosses for a missing malwarebytes file, i reinstalled that and have no more red crosses.
There are yellow exclamations for event 1003 your computer was unable t renew its address. I have tried to update my realtek wireless driver but it doesn't work.
Now when the computer freezes nothing is recording in event viewer

Please let me know if more information is needed

With thanks
Gus

EDIT: I removed your log as it is not allowed in this forum
I would continue following suggestions offered here before submitting a HJT log in the proper forum

Edited by guswood, 09 January 2010 - 11:50 AM.


BC AdBot (Login to Remove)

 


#2 longtooth

longtooth

  • Members
  • 70 posts
  • OFFLINE
  •  
  • Location:bath
  • Local time:04:29 PM

Posted 09 January 2010 - 11:54 AM

1.Your video card is faulty, try updating your video drivers
2. Your Hard drive is full or failing, a full HD can cause the prosaic effect
3 Your memory is failing click this link to create a memory diagnostic disc http://www.memtest.org/download/4.00/memtest86+-4.00.iso.

Unzip the file and burn it to a disc NOTE THAT THIS IS AN ISO FILE AND WILL ONLY RUN FROM BOOT

LongtoothPc Solutions

longtooth

#3 guswood

guswood
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:11:29 AM

Posted 09 January 2010 - 02:20 PM

Longtooth, thank you for your advice!


I have checked my video card, and it says that the driver is up to date (Nvidia Geforce 8800)
I have a partioned system, the first drive has 100 gb, and 30gb free, the second 830gb, and 670 free
I downloaded the diagnostic disc as you suggested and ran the pass 4 times, it came up with no errors.

It seems that those three things are in order. Any other suggestions?

Thanks once again

#4 OldGrumpyBastard

OldGrumpyBastard

  • Members
  • 781 posts
  • OFFLINE
  •  
  • Location:"Way South of 'da Bridge"
  • Local time:11:29 AM

Posted 09 January 2010 - 02:26 PM

That link test RAM...

Now for hard drive diagnostics:

http://www.bleepingcomputer.com/forums/t/28744/hard-drive-installation-and-diagnostic-tools/
Does this look like an OldGrumpyBastard or what?

#5 Haxalot

Haxalot

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:11:29 AM

Posted 09 January 2010 - 02:33 PM

See if youre computer is up-to date.
i haved this bug before but i just updated my windows and now its working try that, and if ur computer
is up to date i dont know .

#6 hamluis

hamluis

    Moderator


  • Moderator
  • 56,107 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:11:29 AM

Posted 09 January 2010 - 02:41 PM

System manufacturer and model?

How much RAM installed?

FWIW: Anytime a user does a hard shutdown, I deem it wise to run the chkdsk /r command on the next successful boot. Hard shutdowns are one of the many contributors to file damage.

Start/Run...type chkdsk /r (space between k and /) and hit Enter. Type Y in response to onscreen query and hit Enter. Reboot the system, the command will execute. Upon completion of command, system will boot into XP.

Louis

#7 guswood

guswood
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:11:29 AM

Posted 09 January 2010 - 04:31 PM

Thanks again everyone for you help!

I have been unable to locate the manufactuer of my hard drives. My brother built this computer for me a year or so ago, and the software you suggested I use did not come up with a manufacturers name. If need be I could open up the machine and look if there is no other way.

I did howver run the chkdsk on both drives and both come up clean.

As for ram I have 2 gigs

Apologies for all the hassle! and thanks again for your assistance

Gus

#8 OldGrumpyBastard

OldGrumpyBastard

  • Members
  • 781 posts
  • OFFLINE
  •  
  • Location:"Way South of 'da Bridge"
  • Local time:11:29 AM

Posted 09 January 2010 - 05:38 PM

That may be your only option...I'm suprized that Belarc Advisor doesn't recognize your drive.

Another to try:

http://www.gtopala.com/siw-download.html

But with a home built system it may or may not work either...but worth a try...

Edited by OldGrumpyBastard, 09 January 2010 - 05:39 PM.

Does this look like an OldGrumpyBastard or what?

#9 guswood

guswood
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:11:29 AM

Posted 09 January 2010 - 06:03 PM

Thanks again Oldgrumpy. I ran that software and it only showed my C drive not the D. Anyway it came up with a manufacturer of Intel and for the model volume0.....so I presume that isn't much help!
I think my brother kept all the specs, so I shall email him and if all else fails open up the box. May take a day as he is in Australia and I am in Germany. Will let you know what I find.
Thanks again everyone for your help and advice. It is much appreciated.
Gus

#10 guswood

guswood
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:11:29 AM

Posted 09 January 2010 - 06:04 PM

Thanks again Oldgrumpy. I ran that software and it only showed my C drive not the D. Anyway it came up with a manufacturer of Intel and for the model volume0.....so I presume that isn't much help!
I think my brother kept all the specs, so I shall email him and if all else fails open up the box. May take a day as he is in Australia and I am in Germany. Will let you know what I find.
Thanks again everyone for your help and advice. It is much appreciated.
Gus

#11 hamluis

hamluis

    Moderator


  • Moderator
  • 56,107 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:11:29 AM

Posted 09 January 2010 - 06:43 PM

What are the last 3 errors reflected in Event Viewer? Source, Event ID, and summary...please.

Louis

#12 guswood

guswood
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:11:29 AM

Posted 09 January 2010 - 07:14 PM

Last three errors (Actually just gave me the blue screen!)

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 10/01/2010
Time: 11:07:13 AM
User: N/A
Computer: ANGUS-PC1
Description:
Error code 000000c2, parameter1 00000007, parameter2 00000cd4, parameter3 00000000, parameter4 87966440.

Event Type: Error
Event Source: iaStor
Event Category: None
Event ID: 9
Date: 10/01/2010
Time: 9:57:05 AM
User: N/A
Computer: ANGUS-PC1
Description:
The device, \Device\Ide\iaStor0, did not respond within the timeout period.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 9/01/2010
Time: 1:17:05 AM
User: N/A
Computer: ANGUS-PC1
Description:
The Application Management service terminated with the following error:
The specified module could not be found.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


The blue screen that just happened said bad_pool_caller

Thanks Again
Gus

#13 hamluis

hamluis

    Moderator


  • Moderator
  • 56,107 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:11:29 AM

Posted 09 January 2010 - 08:17 PM

Event ID 1003, System: Driver or faulty software issue.

Event ID 9, Iastor: Iastor is an Intel SATA/RAID/Storage driver, drive controller.

More at http://www.ydeologi.com/2006/04/26/dell-di...ode-0x000000d1/

Interesting that this driver is categorically a problem on Dell systems...and you have no Dell system.

Event ID 7023, Service Control Manager: http://support.microsoft.com/kb/328213

Sooo...my question is what is latest SP is installed on this system? Last time this system has had critical updates installed? I suggest that you go to Windows Update and install all critical updates which may need such.

Did you run the chkdsk /r as previously suggested? Running chkdsk without the /r results in nothing being changed/corrected.

Louis

#14 guswood

guswood
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:11:29 AM

Posted 10 January 2010 - 09:34 AM

Thanks Hamluis

I checked my system updates and everything is up ti date.
I also ran the chkdsk again and both drives were fine.
Sorry this is proving so tricky!
Cheers Gus

ps still waiting to hear from my brother as to the specs

#15 guswood

guswood
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:11:29 AM

Posted 12 January 2010 - 06:43 AM

Ok all I finally found out what the drives are.
I have to 500gb Western Digital 7200 rpm 16mb sata 2

I am looking at the western digital diagnostics listed in an older reply and will let you know what happens.

Sorry about the delay

Gus




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users