This is Mike from the Norton Authorized Support Team.
What version of Norton 360 do you have installed on this computer? You should have the latest version installed, which is version 3.5. If by chance you are using an older version, one of the advantages of having a subscription to Norton 360 is that you are entitled to free product updates for the life of your subscription. This allows you to take advantage of new product features, including the latest technoilogies to combat infections. If you need to update, please visit the Norton Update Center at the link below.Norton Update Center
To rule out an infection as the source of the problem you are having, please manually run LiveUpdate from within Norton 360 version 3 to ensure you have the latest updates applied. Next, restart your computer into Windows Safe Mode, launch Norton 360 version 3 and complete a "Comprehensive System Scan" to check for infections.
Let me know if any infections were found and if Norton 360 was able to either remove or quarantine the infected files.
Hello, I have recently re-imaged my laptop after it was experiencing a few lag issues but I believe it is more along the lines of RAM (besides the point). I have installed Norton 360 and this was about my third re-imaging of this particular laptop (2 years old). Whenever I open a full screen program after a certain time (30-90 minutes) the program automatically closes without any error dialogs. Nothing happens before or after this anomoli and I would appreciate if someone could give me their two-cents. I DO have a partitioned drive expanded off of my C: drive.
What I think:
I don't believe it to be malware because I just re-imaged.
It could deal with memory like a memory leak of sorts but I'm not sure if that makes sense.
OS: Windows Vista (Upgraded SP2)
Processor: 1.73 GHz 1.73 GHz Intel Celeron M
Edited by Michael York, 11 January 2010 - 05:22 PM.