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Internet Security 2010 and stuck on Welcome screen


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#1 nb2010

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Posted 08 January 2010 - 07:22 PM

Found this forum after I got infected by Internet Security 2010 today.
Thought I'd caught it right away, but after I rebooted the computer after SuperAntiSpyware's removal, I can't go beyond the welcome screen, not even in safe mode.

It'll ask me to log in (which it never did before) and just keep looping no matter what I typed in. I've tried hitting Ctrl/Alt/Del but that doesn't do any good; it still keeps loading the welcome page. Don't know if this means anything, but I can see the desktop picture briefly before the welcome screen comes up.

Any suggestion is greatly appreciated!!!
I don't know what to try now since I can't even get to the command prompt part or install anything.
Thanks very much in advance.

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#2 AustrAlien

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Posted 09 January 2010 - 12:47 AM

It'll ask me to log in (which it never did before) and just keep looping no matter what I typed in.

Does it start to log you on and then log you off again? If so, that is a common problem called the LogOn/Logoff Loop and there is very good "fix" for it.

Fix Windows XP LogOn/LogOff Loop ..... thinkinginpixels
http://thinkinginpixels.com/quick-fixes/fi...onlog-off-loop/
AustrAlien
Google is my friend. Make Google your friend too.

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#3 nb2010

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Posted 09 January 2010 - 05:26 PM

Thanks AustrAlien! will try this fix after I finish running the Avira Rescue CD.




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