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Computer Had Blue Screen Regarding windrvnt.sys, Now Freezing Repeatedly


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12 replies to this topic

#1 dorianx

dorianx

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Posted 08 January 2010 - 06:59 PM

Hey Folks,

This is my first time using this site and I fear my computer may be in pretty bad shape. It displayed the blue screen several times this afternoon, and now it's freezing repeatedly. I didn't get a chance to copy down the full STOP message at the blue screen, but it regarded windrvnt.sys, which I renamed to windrvnt.OLD. I'm not getting a blue screen anymore, but the freezing issues persist. I've performed all the scans requested, and here's the info:

DDS (Ver_09-12-01.01) - NTFSx86
Run by Alexander Fishman at 18:19:51.12 on Fri 01/08/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_03
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2046.1468 [GMT -5:00]

AV: Norton Internet Security *On-access scanning enabled* (Outdated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *disabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\GameSpot\DownloadManager_Win32.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\Linksys\Linksys Updater\bin\LinksysUpdater.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\java.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\Program Files\Sling Media\SlingAgent\SlingAgentService.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\CTHELPER.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\WiFiConnector\NintendoWFCReg.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\iPod\bin\iPodService.exe
C:\Documents and Settings\Alexander Fishman\My Documents\Personal\Downloads\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uDefault_Page_URL = hxxp://www.dell4me.com/myway
uSearch Bar = hxxp://bfc.myway.com/search/de_srchlft.html
uSearch Page = hxxp://www.google.com
uSearchURL,(Default) = hxxp://www.google.com/keyword/%s
mSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: AOLTBSearch Class: {ea756889-2338-43db-8f07-d1ca6fb9c90d} - c:\program files\aol\aol toolbar 2.0\aoltb.dll
BHO: Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_03\bin\ssv.dll
BHO: Nothing: {b0398eca-0bcd-4645-8261-5e9dc70248d0} - c:\windows\system32\hp8685.tmp
TB: Norton Internet Security: {0b53eac3-8d69-4b9e-9b19-a37c9a5676a7} - c:\program files\common files\symantec shared\adblocking\NISShExt.dll
TB: Norton AntiVirus: {42cdd1bf-3ffb-4238-8ad1-7859df00b1d6} - c:\program files\norton internet security\norton antivirus\NavShExt.dll
TB: AOL Toolbar: {de9c389f-3316-41a7-809b-aa305ed9d922} - c:\program files\aol\aol toolbar 2.0\aoltb.dll
TB: SecurityToolbar: {736b5468-bdad-41be-92d0-22ae2ddf7bcb} - c:\program files\security toolbar\Security Toolbar.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: AIM Search: {40d41a8b-d79b-43d7-99a7-9ee0f344c385} - c:\program files\aim toolbar\AIMBar.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [ezcrqrtb] c:\windows\system32\cbohetcb.exe
uRun: [Google Update] "c:\documents and settings\alexander fishman\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [igndlm.exe] c:\program files\ign\download manager\dlm.exe /windowsstart /startifwork
uRun: [ttool] c:\windows\sa23sl.exe
mRun: [CTHelper] CTHELPER.EXE
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [Symantec NetDriver Monitor] c:\progra~1\symnet~1\SNDMon.exe /Consumer
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [nmctxth] "c:\program files\common files\pure networks shared\platform\nmctxth.exe"
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
dRunOnce: [RunNarrator] Narrator.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\runnin~1.lnk - c:\program files\wificonnector\NintendoWFCReg.exe
IE: &AIM Search - c:\program files\aim toolbar\AIMBar.dll/aimsearch.htm
IE: &AOL Toolbar Search - c:\program files\aol\aol toolbar 2.0\aoltbhtml.dll/search.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office12\EXCEL.EXE/3000
IE: {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - c:\program files\aim\aim.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_03\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~4\office12\ONBttnIE.dll
IE: {3369AF0D-62E9-4bda-8103-B4C75499B578} - {DE9C389F-3316-41A7-809B-AA305ED9D922} - c:\program files\aol\aol toolbar 2.0\aoltb.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office12\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/9/b/d/9bdc68ef-6a9f-4505-8fb8-d0d2d160e512/LegitCheckControl.cab
DPF: {31435657-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/e/2/f/e2fcec4b-6c8b-48b7-adab-ab9c403a978f/wvc1dmo.cab
DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} - hxxp://www.fileplanet.com/fpdlmgr/cabs/FPDC_2.3.4.105.cab
DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} - hxxp://office.microsoft.com/officeupdate/content/opuc2.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0014-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.4.0/jinstall-1_4_0-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0009-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_09-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
DPF: {FFBB3F3B-0A5A-4106-BE53-DFE1E2340CB1} - hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.2.1.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: pure-go - {4746C79A-2042-4332-8650-48966E44ABA8} - c:\program files\common files\pure networks shared\platform\puresp4.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
STS: SivuWare: {ea26ce12-de64-a1c5-9a4f-fc1a64e6ac2e} - c:\windows\system32\sivudro.dll
SEH: Eudora's Shell Extension: {edb0e980-90bd-11d4-8599-0008c7d3b6f8} - c:\program files\qualcomm\eudora\EuShlExt.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
SecurityProviders: msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll,

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\alexan~1\applic~1\mozilla\firefox\profiles\0mewg2xc.default user\
FF - prefs.js: browser.search.defaulturl - hxxp://search.aol.com/aolcom/search?invocationType=tbff50ie7&query=
FF - prefs.js: browser.search.selectedEngine - AOL Search
FF - prefs.js: browser.startup.homepage - hxxps://www.google.com/accounts/ServiceLogin?service=mail&passive=true&rm=false&continue=http%3A%2F%2Fmail.google.com%2Fmail%2F%3Fui%3Dhtml%26zy%3Dl&ltmpl=cm_wsad&ltmplcache=2
FF - prefs.js: keyword.URL - hxxp://search.aol.com/aolcom/search?invocationType=TB50TRFFab&query=
FF - plugin: c:\documents and settings\alexander fishman\application data\move networks\plugins\npqmp071503000010.dll
FF - plugin: c:\documents and settings\alexander fishman\application data\move networks\plugins\npqmp071701000002.dll
FF - plugin: c:\documents and settings\alexander fishman\application data\mozilla\plugins\npgoogletalk.dll
FF - plugin: c:\documents and settings\alexander fishman\local settings\application data\google\update\1.2.183.13\npGoogleOneClick8.dll
FF - plugin: c:\documents and settings\alexander fishman\local settings\application data\huludesktop\instances\0.9.10.1\nphdplg.dll
FF - plugin: c:\documents and settings\all users\application data\nexonus\ngm\npNxGameUS.dll
FF - plugin: c:\progra~1\mozill~1\plugins\np_gp.dll
FF - plugin: c:\progra~1\mozill~1\plugins\npViewpoint_.dll
FF - plugin: c:\program files\ign\download manager\npfpdlm.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npGoogleGadgetPluginFirefoxWin.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npmusicn.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npPandoWebInst.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPTURNMED.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npunagi2.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint_.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npvlc.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\defaults\pref\activex.js - pref("capability.policy.default.ClassID.CIDFE0BD779-44EE-4A4B-AA2E-743C63F2E5E6", "AllAccess");
c:\program files\mozilla firefox\defaults\pref\activex.js - pref("capability.policy.default.ClassID.CIDFE0BD779-44EE-4A4B-AA2E-743C63F2E5E6", "AllAccess");

============= SERVICES / DRIVERS ===============

R1 SAVRTPEL;SAVRTPEL;c:\program files\norton internet security\norton antivirus\SAVRTPEL.SYS [2005-3-15 53896]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\CCEVTMGR.EXE [2005-3-15 185704]
R2 ccProxy;Symantec Network Proxy;c:\program files\common files\symantec shared\CCPROXY.EXE [2005-3-15 239264]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\CCSETMGR.EXE [2005-3-15 177512]
R2 DNADownloader;DNADownloader;c:\program files\gamespot\DownloadManager_Win32.exe [2007-7-10 708608]
R2 LinksysUpdater;Linksys Updater;c:\program files\linksys\linksys updater\bin\LinksysUpdater.exe [2008-11-13 204800]
R2 navapsvc;Norton AntiVirus Auto-Protect Service;c:\program files\norton internet security\norton antivirus\NAVAPSVC.exe [2005-3-15 128160]
R2 SlingAgentService;SlingAgentService;c:\program files\sling media\slingagent\SlingAgentService.exe [2009-4-27 93960]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2007-3-8 24652]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20070822.009\NAVENG.Sys [2007-8-23 81232]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20070822.009\NavEx15.Sys [2007-8-23 865904]
R3 RTLWUSB;NETGEAR WG111v2 54Mbps Wireless USB 2.0 Adapter NT Driver;c:\windows\system32\drivers\wg111v2.sys [2007-12-1 194304]
R3 SAVRT;SAVRT;c:\program files\norton internet security\norton antivirus\SAVRT.SYS [2005-3-15 334984]
S2 SBService;ScriptBlocking Service;c:\progra~1\common~1\symant~1\script~1\SBServ.exe [2005-3-11 67184]
S3 atinysxx;ATI USB 2.0 TV Audio Crossbar;c:\windows\system32\drivers\atinysxx.sys [2006-6-8 79360]
S3 atinyvxx;ATI TV WONDER USB2.0 Video & Audio;c:\windows\system32\drivers\atinyvxx.sys [2006-6-8 174592]
S3 ATITUNEP2;ATI TV WONDER USB2.0 TV Tuner;c:\windows\system32\drivers\atinyuxx.sys [2006-6-8 64512]
S3 ATIUTD;ATI TV WONDER USB2.0 Device Driver;c:\windows\system32\drivers\ATIUTD.sys [2006-6-8 38912]
S3 ccPwdSvc;Symantec Password Validation;c:\program files\common files\symantec shared\CCPWDSVC.EXE [2005-3-15 83304]
S3 DNINDIS5;DNINDIS5 NDIS Protocol Driver;c:\windows\system32\DNINDIS5.sys [2007-8-11 17149]
S3 gel90xne;gel90xne;c:\docume~1\alexan~1\locals~1\temp\gel90xne.sys [2004-7-6 31744]
S3 NPF;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2003-4-4 30336]
S3 SAVScan;SAVScan;c:\program files\norton internet security\norton antivirus\SAVSCAN.EXE [2005-3-15 198368]
S3 TTDec;ATI TV WONDER USB2.0 Teletext Decoder;c:\windows\system32\drivers\atinyttx.sys [2006-6-8 13824]
S3 USBNET_XP;Instant Wireless XP USB Network Adapter ver.2.6 Driver;c:\windows\system32\drivers\netusbxp.sys [2002-2-20 72576]
S3 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2006-1-9 280344]
S3 XDva037;XDva037;\??\c:\windows\system32\xdva037.sys --> c:\windows\system32\XDva037.sys [?]

============== File Associations ===============

regfile=regedit.exe "%1" %*
scrfile="%1" %*

=============== Created Last 30 ================

2010-01-08 22:40:18 0 d-----w- c:\program files\Trend Micro
2010-01-08 21:16:58 0 d-----w- c:\windows\system32\wbem\Repository

==================== Find3M ====================

2010-01-07 21:07:14 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-01-07 21:07:04 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-12-03 03:37:09 103400 ---ha-w- c:\windows\system32\mlfcache.dat
2009-10-28 14:40:47 173056 ----a-w- c:\windows\system32\dllcache\ie4uinit.exe
2009-10-21 05:38:36 75776 ----a-w- c:\windows\system32\strmfilt.dll
2009-10-21 05:38:36 75776 ------w- c:\windows\system32\dllcache\strmfilt.dll
2009-10-21 05:38:36 25088 ----a-w- c:\windows\system32\httpapi.dll
2009-10-21 05:38:36 25088 ------w- c:\windows\system32\dllcache\httpapi.dll
2009-10-20 16:20:16 265728 ------w- c:\windows\system32\dllcache\http.sys
2009-10-13 10:30:16 270336 ----a-w- c:\windows\system32\oakley.dll
2009-10-13 10:30:16 270336 ------w- c:\windows\system32\dllcache\oakley.dll
2009-10-12 13:38:19 149504 ----a-w- c:\windows\system32\rastls.dll
2009-10-12 13:38:19 149504 ------w- c:\windows\system32\dllcache\rastls.dll
2009-10-12 13:38:18 79872 ----a-w- c:\windows\system32\raschap.dll
2009-10-12 13:38:18 79872 ------w- c:\windows\system32\dllcache\raschap.dll
2008-09-28 23:10:53 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008092820080929\index.dat

============= FINISH: 18:21:01.81 ===============


Thanks for your help!

Attached Files



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#2 dorianx

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Posted 11 January 2010 - 10:13 PM

Anyone? It's been a few days... Any help would be GREATLY appreciated!

#3 dorianx

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Posted 13 January 2010 - 10:54 PM

So....no one has any recommendations? Even a response telling me where else to seek help would be appreciated....

#4 schrauber

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Posted 15 January 2010 - 01:57 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
regards,
schrauber

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#5 schrauber

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Posted 20 January 2010 - 12:29 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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If I have helped you then please consider donating to continue the fight against malware Posted Image

#6 schrauber

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Posted 20 January 2010 - 12:35 PM

Reopened by user request.
regards,
schrauber

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#7 dorianx

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Posted 20 January 2010 - 01:29 PM

As I wrote to Schrauber in my PM, the computer in question has been completely turned off and disconnected from the internet since the moment i finished the DDS and other scans posted above. Please treat that information as current. If I am required to perform another full scan, I will likely not be able to get to it until this weekend or early next week.

Thanks for your help!

#8 schrauber

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Posted 20 January 2010 - 01:43 PM

Hello, dorianx and again
Welcome to the Bleeping Computer Forums. My name is Thomas (Tom is fine), and I will be helping you fixing your problems.

If you do not make a reply in 5 days, we will have to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.
  • Please set your system to show all files.
    Click Start, open My Computer, select the Tools menu and click Folder Options.
    Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
    Uncheck: Hide file extensions for known file types
    Uncheck the Hide protected operating system files (recommended) option.
    Click Yes to confirm.




Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

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If I have helped you then please consider donating to continue the fight against malware Posted Image

#9 schrauber

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Posted 25 January 2010 - 12:28 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#10 schrauber

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Posted 25 January 2010 - 01:35 PM

Reopened by user request.
regards,
schrauber

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If I have helped you then please consider donating to continue the fight against malware Posted Image

#11 dorianx

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Posted 25 January 2010 - 02:39 PM

Hi. Thanks for the help. I will perform the requested tasks at some point this week.

Forgive my delay, but I am a first year law student, and thus I do not have a great deal of free time.

Thanks for your patience!

#12 schrauber

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Posted 26 January 2010 - 03:28 PM

Ok smile.gif
regards,
schrauber

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#13 schrauber

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Posted 31 January 2010 - 11:50 AM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image




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