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Problem with computer


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#1 soul012

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Posted 08 January 2010 - 04:53 PM

hello everyone, I'm new here and I've got a problem with my computer. I'm running avast! antivirus which helps, I think. Recently I've been getting some messages from avast! which sounded like this: "Suspicious Message!" and a voice from it starts talking (from avast) saying: "Caution, potential infection detected". Also the avast! keeps blocking with the Network Shield a malicious site, as it says, every five minutes or so when I'm connected to the internet. The site's name is "dkcs.void.ru/viaide.exe". To top it all my Windows firewall doesn't work. When I try to start it a window appears saying: Due to an unidentified problem, Windows cannot display Windows Firewall settings. I think it may be a backdoor trojan, but I am not an expert so I don't know anything, including how to fix it. If anyone can help me please do so.
Regards,
soul012

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#2 Orange Blossom

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Posted 08 January 2010 - 05:19 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 soul012

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Posted 09 January 2010 - 09:50 AM

Oh sorry for the wrong forum post. So I got malwarebytes and ran a scan, it found four trojans which I deleted and now the Suspicious Message from avast! doesn't seem to show up anymore. However I am still getting attacked by dkcs.void.ru/viaide.exe and my Windows firewall doesn't work. Does anybody know what's wrong and if I am still infected? Other than those two problems everything seems to be normal I think.

#4 boopme

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Posted 14 January 2010 - 11:06 AM

Appears you are still infected,
Post the Mbam log you have
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 soul012

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Posted 22 January 2010 - 04:28 PM

Thank you for your reply. I will try this soon enough, sorry for the delay, my internet connection was cut off for more than a week and now it's back, also i am kid who goes to school so I only get to do this on week-ends, but I will send you the logs as soon as I am done, and yes, I can boot into safe mode. Thank you again for helping me.

#6 boopme

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Posted 22 January 2010 - 04:36 PM

Thanks I'll look tommorrow.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 soul012

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Posted 23 January 2010 - 07:00 PM

Hello again, I completed all the scans and I still get those warnings from avast. I will post the logs here but first I remembered how I got infected: I accidentally downloaded a Key-Generator and that is the main cause of all this. Do you know how to get rid of it? Also the warnings from avast are like this: Network shield blocked access to malicious site dkcs.void.ru/viaide.exe and another one is like this Network shield blocked access to LSASS exploit or something like that with an IP address after it, and also like the previous one DCOM exploit....So first I will post the first log from MBAM and the last one also from MBAM:

First one from MBAM:
Malwarebytes' Anti-Malware 1.44
Database version: 3523
Windows 5.1.2600 Service Pack 2
Internet Explorer 8.0.6001.18702

1/9/2010 02:42:37
mbam-log-2010-01-09 (02-42-37).txt

Scan type: Quick Scan
Objects scanned: 116275
Time elapsed: 24 minute(s), 42 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\Documents and Settings\All Users\Documents\Settings\cbss.dll (Trojan.Agent) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\cbssreg (Trojan.Agent) -> Delete on reboot.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\RECYCLER\ADAPT_Installer.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Documents\Settings\cbss.dll (Trojan.Agent) -> Delete on reboot.

The second from MBAM:
Malwarebytes' Anti-Malware 1.44
Database version: 3620
Windows 5.1.2600 Service Pack 2
Internet Explorer 8.0.6001.18702

1/23/2010 9:01:04 PM
mbam-log-2010-01-23 (21-01-04).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 220563
Time elapsed: 2 hour(s), 15 minute(s), 21 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\32788R22FWJFW\Combo-Fix.sys (Malware.Trace) -> Quarantined and deleted successfully.

And from SUPERAntiSpyware I didn't get anything:
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/24/2010 at 01:34 AM

Application Version : 4.33.1000

Core Rules Database Version : 4510
Trace Rules Database Version: 2322

Scan type : Complete Scan
Total Scan Time : 03:44:34

Memory items scanned : 212
Memory threats detected : 0
Registry items scanned : 5482
Registry threats detected : 0
File items scanned : 98431
File threats detected : 0

I followed your steps exactly how you told me. I probably didn't get anything from Super because I had already put it a while ago to scan my computer and if it helps I can give you that log as well. Thank you again for your help.

#8 boopme

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Posted 24 January 2010 - 05:11 PM

Hi did you run Combofix or SDfix? If so did you see the keylogger there?
What isues do you still have?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 soul012

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Posted 25 January 2010 - 03:29 PM

Hello again. I didn't run Combofix but I have it on my computer and I was thinking of running it, but I have a problem: Combofix says that avast! is interfering with it so I am afraid to run it. I just canceled the scan for Combofix and I hope I can get an answer here on how to do it. I have the same old problems like getting those warnings from avast!. Thank you for your reply and I hope that you can help me.

#10 boopme

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Posted 25 January 2010 - 03:57 PM

Running ComboFix on your own can have serious downside effects.
You will need to run HJT/DDS. They will most likely run it with you.
Please follow this guide. go and do steps 6 thru 8 ,, Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 soul012

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Posted 29 January 2010 - 02:30 PM

Hello. I followed the steps there and I posted a new topic. Thank you for your time and help!

#12 boopme

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Posted 29 January 2010 - 11:47 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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