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Can't install Malware Bytes Anti-malware


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6 replies to this topic

#1 vallee45

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Posted 08 January 2010 - 03:41 PM

Hi... I'm so frustrated. I ran a computer scan and was told that I am infected with malware. I had Malware Bytes Anti-Malware installed, but when I clicked on the short cut, to my surprise, it was missing. So, I tried to download it again. After clicking the link to download, my computer goes through the motions, even notifying me that the program has been downloaded. But, I get no screen asking me if I want to RUN, SAVE, or Cancel. What do I do?

Thank you for your help and support,
vallee45 :thumbsup:


Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 rosiesdad

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Posted 08 January 2010 - 05:13 PM

Can you get to bit defender for an online scan, or trend micro online scan?
You also can google on renaming MB temporarily so it will run, the malware is programmed to do that by name.

#3 ellenknndy

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Posted 08 January 2010 - 05:16 PM

trying renaming the extension and filename that has nothing to do with the letters m b a m e x e

#4 boopme

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Posted 08 January 2010 - 05:20 PM

Also try running RKill....first then MBAM quickly

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way.
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#5 compunerd

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Posted 08 January 2010 - 11:45 PM

I seen mentioned in other posts to rename the file, ""zztoy.exe".

#6 vallee45

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Posted 09 January 2010 - 12:43 AM

Thank you! I have successfully downloaded and installed MBAM.
Blessed be,
vallee45 :thumbsup:

#7 boopme

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Posted 09 January 2010 - 10:54 AM

Vallee :thumbsup:
Post the scan log.

The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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