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What is my next step?


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#1 trimguy

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Posted 08 January 2010 - 02:16 PM

First time poster.

A few things started to happen with my computer at roughly the same time.

1) A little slower on startup.
2) Web pages take longer to load.
3) Constantly being redirected when clicking Google search results. (my biggest beef)
4) "Google Error" banner on many web pages.
5) Message just above Start button often says "Page loaded but with errors".

I have run numerous scans using latest versions/databases which hasn't fixed anything (AVG, Malwarebytes, Advanced System Care Pro, CCleaner, SpyBot SD, CWShredder, HiJackThis, Regcure, HouseCall).

What Forum catagory on this site should I post on to get some help with these issues?

Thanks in advance

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#2 boopme

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Posted 08 January 2010 - 05:07 PM

Hello and welcome. Let's do these and tell me how it is after.

Please read and follow all these instructions very carefully.
  • Please download GooredFix and save it to your Desktop.
  • Double-click GooredFix.exe to run it.
  • A log will open, please post the contents of that log in your next reply (it can also be found on your desktop, called Goored.txt).

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.



Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 trimguy

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Posted 09 January 2010 - 03:15 PM

Thanks for the reply.

Followed your instructions and here are the logs you requested.

GooredFix by jpshortstuff (08.01.10.1)
Log created at 08:30 on 09/01/2010 (Lorraine)
Firefox version [Unable to determine]

========== GooredScan ==========

========== GooredLog ==========

C:\Program Files\Mozilla Firefox\extensions\
{3112ca9c-de6d-4884-a869-9855de68056c} [02:45 29/01/2006]
{9d613b03-9b7c-4fa0-b2f8-32f7cc24873f} [00:44 11/10/2006]

C:\Documents and Settings\Lorraine\Application Data\Mozilla\Firefox\Profiles\l277uwux.default\extensions\
{3112ca9c-de6d-4884-a869-9855de68056c} [20:19 09/10/2006]
{3112ca9c-de6d-4884-a869-9855de68056c}(2) [03:01 24/08/2006]

[HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions]
"{20a82645-c095-46ed-80e3-08825760534b}"="c:\WINDOWS\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\" [16:48 19/03/2009]

-=E.O.F=-
------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Malwarebytes' Anti-Malware 1.44
Database version: 3527
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.11

01/09/2010 8:55:01 AM
mbam-log-2010-01-09 (08-55-01).txt

Scan type: Quick Scan
Objects scanned: 117915
Time elapsed: 8 minute(s), 40 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\Temp\cd14bb06-5313-4fd6-bffa-925c38283c07.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------

After running ATF-Cleaner.exe it said "ATF Cleaner has freed 12.391 MBs.

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/09/2010 at 10:39 AM

Application Version : 4.33.1000

Core Rules Database Version : 4461
Trace Rules Database Version: 2282

Scan type : Complete Scan
Total Scan Time : 00:59:50

Memory items scanned : 208
Memory threats detected : 0
Registry items scanned : 5733
Registry threats detected : 5
File items scanned : 57613
File threats detected : 0

Adware.MyWebSearch
HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{00A6FAF1-072E-44CF-8957-5838F569A31D}
HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{00A6FAF1-072E-44CF-8957-5838F569A31D}

Adware.E404 Helper/Variant-A
HKU\S-1-5-21-790525478-1659004503-725345543-1004\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{03B902B1-9B25-4173-9468-56775C85A8D4}

Trojan.Agent/Gen
HKU\S-1-5-21-790525478-1659004503-725345543-1004\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{10C52A42-DB8B-4ADE-AA4A-CED6A8282B67}
HKU\S-1-5-21-790525478-1659004503-725345543-1004\Software\Videohost
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Observations:

1) After running your programs I see no change regarding the symtoms I originally posted.
2) The redirect issue is almost exclusive to using Google to search. Rarely does it happen with other search providers.
3) Another tidbit about Google. When I first click on a Google search result I get redirected. Click Back and click the same link again, I go to the correct site. Sometimes it won't "go back" and the wrong page keeps trying to reload.
4) I am now going to blow out my tower. Did it recently but want to try and rule out a dust issue if that is having any effect right now.

What's next Boss? Thanks

#4 boopme

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Posted 09 January 2010 - 05:05 PM

Hi,well redirecting is definately some form of malware. I would like to do a couple more scans.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

Next we Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 trimguy

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Posted 09 January 2010 - 05:09 PM

****Update*****

Just cleaned my tower. I am surprised that so much dust/lint accumulated again in just the last month. Fair bit in the fans and the heat sink fins over the processor. Also removed RAM and blew out slots.

New observations:

1) Start up a little faster ie Desktop/icons. What still lags are the loading of the icons right beside the "time" (bottom right corner). Can anything be done about this?
2) General loading of web pages - Most load quicker now, even the detailed mapping pages I work with. Few pages still dilly-dally when loading. Anything else to do here?
3) Tried Google search result again. Out of trying 15 search results, 11 went to the correct site. This is a vast improvement. Anything more to do here?
4) Google error banner on web pages - no change.
5) Message above Start button "Done, but with errors on page" - still occurs on random pages. Is this a problem?

The cleaning of the tower seemed to make a sizable improvement. Maybe a combination of cleaning and your instructions posted above.
What else should I do?
Thanks.

#6 trimguy

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Posted 09 January 2010 - 05:21 PM

I'll try your second set of instructions now. Thanks.

#7 boopme

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Posted 09 January 2010 - 05:33 PM

For #5. this error usually only shows up in Internet Explorer and it mainly has to do with JavaScript. It is usually generated by an error in the site's code and unless you have access to that code, you probably won't be able to fix the error yourself.The Web site devlopers have to fix that.

#4. Is is a specific error and on what pages

#3. again malware

#2. and maybe #1.. Just the type of page. How much RAM is on here?

#1. We can run the System File Checker..

SFC

Please run System File Checker sfc /scannow... For more information on this tool see How To Use Sfc.exe To Repair System Files

NOTE for Vista users..The command needs to be run from an elevated Command Prompt.
Click Start, type cmd into the Start/Search box,
right-click cmd.exe in the list above and select 'Run as Administrator'


You will need your operating system CD handy.

Open Windows Task Manager....by pressing CTRL+SHIFT+ESC

Then click File.. then New Task(Run)

In the box that opens type sfc /scannow ......There is a space between c and /

Click OK
Let it run and insert the XP CD when asked.

Edited by boopme, 09 January 2010 - 05:35 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 trimguy

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Posted 09 January 2010 - 09:57 PM

ESET Online Scan

After the scan I saw no option "List of found threats". I did note however there were no threats. Maybe this has something to do with the

fact that at the beginning where I checked "Scan archives", "Remove found threats" was also checked". Do I need to rescan with this

unchecked?

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

When I opened RootRepeal.exe I got an error "Error-invalid PE image found" but proceeded anyway. Continued with instructions and got this

report:

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2010/01/09 16:29
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xEB1E5000 Size: 49152 File Visible: No Signed: -
Status: -

SSDT
-------------------
#: 122 Function Name: NtOpenProcess
Status: Hooked by "C:\Program Files\AVG\AVG9\Identity Protection\Agent\Driver\Platform_XP\AVGIDSShim.sys" at address 0xf2c3e470

#: 257 Function Name: NtTerminateProcess
Status: Hooked by "C:\Program Files\AVG\AVG9\Identity Protection\Agent\Driver\Platform_XP\AVGIDSShim.sys" at address 0xf2c3e520

#: 258 Function Name: NtTerminateThread
Status: Hooked by "C:\Program Files\AVG\AVG9\Identity Protection\Agent\Driver\Platform_XP\AVGIDSShim.sys" at address 0xf2c3e5c0

#: 277 Function Name: NtWriteVirtualMemory
Status: Hooked by "C:\Program Files\AVG\AVG9\Identity Protection\Agent\Driver\Platform_XP\AVGIDSShim.sys" at address 0xf2c3e660

Stealth Objects
-------------------
Object: Hidden Module [Name: z00clicker.dll]
Process: iexplore.exe (PID: 3984) Address: 0x10000000 Size: 229376

==EOF==
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Google Error Banner - Here are 4 sites. I know there were more but can't seem to locate them now.

http://www.gpex.ca/smf/index.php (bottom of page just above "Unique hits")

http://gpex.ca/smf/index.php?board=1.0 (bottom of page just above "Unique hits")

http://freegeographytools.com/2007/exporti...h-to-a-gps-unit (to the left and below the title of this page)

Also on the top of the page we are posting on. Well, not now. I refreshed the screen and it's gone. Weird????
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Ram on my computer = 768MB (an old system and this is the most that can be installed). Definatley not a speed deamon!
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Regarding sfc /scannow - It did ask for the XP CD. This is a hand-me-down computer and unfortunatley did not come with the Windows XP

CD. Any other way around this?

Thanks

#9 boopme

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Posted 09 January 2010 - 11:28 PM

You would increase performance if you get the RAM up to 1 gig.
Read thru this topic also for some performance idea. Slow Computer/browser? Check Here First; It May Not Be Malware

You should ask that question in the XP forum as they know how. Tell them you have an old system and no discs.

Also I feel as we have no discs to fall back on in case of the worst in removing this ...

You will need to run HJT/DDS.
Please follow this guide. go and do steps 6 thru 8 ,, Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 trimguy

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Posted 10 January 2010 - 02:37 PM

Well at this point I need to reaccess the situation. Looks like to proceed to the next step I first need to Backup my system. Problem is though I do not have the proper device to backup to so I would be looking at an outlay of cash. Maybe better off taking the system to a computer shop and they can run their diagnostic scans and make a backup DVD for me, or, put the money towards a new system in the near future.

For now anyway, thank you so very much for your time and expertise. I am confident that your instructions ultimately lead to my system working better than before we started.

#11 boopme

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Posted 10 January 2010 - 11:12 PM

Your decision.. you can buy a flash (USB ) drive for a lot less.
Either way you're welcome. I'll leave this open if you need us.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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