Posted 08 January 2010 - 04:55 PM
Good day Animal, we are actually buying the equipment. We use CDW for a lot of our equipment, but have to deal with HP for the service. We usually buy the 3 year HP care package along with the printers. As an example of the quality of HP's products, we have had 2 separate HP P2015dn printers (grant it - these where cheep printers) that where less then 1 year old that died on us. HP did replace both printers twice, but each time I was on the phone with the support tech for a minimum of 2 hours. We have also had 2 HP LJ 9050dn printers (These where the best of the best at the time) that both had issue right out of the box. One needed a new formatter board and the other needed a new output bin replacement. We also had a T1100PS plotter (Huge money!!!) that needed the NIC card replaced, that unit wasn't more than three months old. I do think we have one of those black clouds over our business, but even so that is a lot to take. I haven't ever delt with Xerox support and we have 2 leased Xerox WorkCentre 5225A machines that work awsome! They cost more than a BMW, but nice. Just wondering if Xerox's other devices where just as good.