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Best Brand of Printer

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#1 SupaTech


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Posted 08 January 2010 - 01:58 PM

I have used and supported HP printers for a long time, but not so sure if they are the best any more. Quality seems to be not as good as they use to be and the support is very poor and time consuming. I have found that 50% of my experiences with HP business support where you need HP to replace parts or devices that have failed that are under warranty to be very frustrating. What vendor of network business printers do most people prefer? I was thinking out switching to Xerox???

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#2 Animal


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Posted 08 January 2010 - 02:59 PM

Are you leasing or buying? If support isn't doing their job it's time to twist the sales team's arm and let them know they are going to lose a client. That generally gets the sales team working as an advocate for you to get the support you need. Sales does not want to lose a client.

If you are leasing it's time to pull the paperwork and find out exactly what your Level of Service is. If it isn't adequate maybe time to renegotiate the lease or find another vendor.

My personal experience locally leaves me to say 'No Comment' re: Xerox. YMMV

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#3 SupaTech

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Posted 08 January 2010 - 04:55 PM

Good day Animal, we are actually buying the equipment. We use CDW for a lot of our equipment, but have to deal with HP for the service. We usually buy the 3 year HP care package along with the printers. As an example of the quality of HP's products, we have had 2 separate HP P2015dn printers (grant it - these where cheep printers) that where less then 1 year old that died on us. HP did replace both printers twice, but each time I was on the phone with the support tech for a minimum of 2 hours. We have also had 2 HP LJ 9050dn printers (These where the best of the best at the time) that both had issue right out of the box. One needed a new formatter board and the other needed a new output bin replacement. We also had a T1100PS plotter (Huge money!!!) that needed the NIC card replaced, that unit wasn't more than three months old. I do think we have one of those black clouds over our business, but even so that is a lot to take. I haven't ever delt with Xerox support and we have 2 leased Xerox WorkCentre 5225A machines that work awsome! They cost more than a BMW, but nice. Just wondering if Xerox's other devices where just as good.

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