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XP Professional updates will not install


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#1 emohan

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Posted 08 January 2010 - 09:38 AM

I am running windows professional XP SP3 and have two updates that will not install. I also have installed Office 2007.

Microsoft SQL Server 2005 Express Edition Service Pack 3 (KB955706)
Security Update for Microsoft PowerPoint 2007 (KB957789)

Thanks for your help.

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#2 longtooth

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Posted 08 January 2010 - 09:46 AM

I'm guessing the updates are HDTV Streaming software, you don't need them...

Edited by garmanma, 11 January 2010 - 11:09 AM.
edit commercial text


longtooth

#3 emohan

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Posted 08 January 2010 - 10:27 AM

i do not have any HDTV programs, these look like important updates for Powerpoint and SQL?

#4 petewills

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Posted 08 January 2010 - 10:39 AM

To longtooth: 'guessing' and suggesting the updates are not needed is not constructive.

The OP may not want to ignore the failed updates or turn them off in Windows Update.
It does not answer the question why the updates will not install.

emohan.

If you want to download Update files and run them manually ,you can install the MS Baseline Security Analyzer,
which scans your system, tells you what's missing and offers downloads to run or save.

MS BSAnalyzer

ver 2.1.1

http://www.microsoft.com/downloads/details...;displaylang=en

It would not surprise me if the problem is caused by Office 2007 - may be necessary
to uninstall / reinstall.

#5 emohan

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Posted 08 January 2010 - 10:55 AM

petewills,

I appreciate your help. I ran the analyzer and it did come up with the two updates, it had a link for them and i downloaded and ran. I received an error "The installation source for this product is not available. Verify that the source exists and that you can access it."

I have tried repairing Office previously, that did not work. I also uninstalled and reinstalled office and that did not work also. To uninstall i had to use third party revo uninstaller due to similiar error i am currently getting.

Please advise.

#6 petewills

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Posted 08 January 2010 - 11:18 AM

May be necessary to reset:

How do I reset Windows Update components:

Have a look at this article first:

http://support.microsoft.com/kb/971058

I recently had to update Windows Agent.

You can check file properties in C:\WINDOWS\system32\wuweb.dll;

should be at least version 7.4.7600.226

I had problems after Office 2007 Trial install;
it took a lot of cleaning up to get everything back to normal,
hence my reference to Office.

#7 emohan

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Posted 08 January 2010 - 12:13 PM

I checked my version and it was 7.4.7600.226

I also went to the link you posted and ran the autofix. It took care of the power point update issue but not the other.

I ran the autofix again with the aggressive option checked. It redownloaded the

Microsoft SQL Server 2005 Express Edition Service Pack 3 (KB955706) and it failed again.

I guess we have half the problem fixed but the Microsoft SQL Server 2005 Express Edition Service Pack 3 (KB955706) is still failing.

Thanks for your continued help.

#8 petewills

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Posted 08 January 2010 - 12:17 PM

OK, can you go to Windows Update, click on your update history
and get the error code for the failed install. May give us more clues.

If not, support from Microsoft for failed security updates is free
if it is necessary to contact them.

#9 emohan

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Posted 08 January 2010 - 01:28 PM

It shows the following:

***Begin***

Installation Failure

Error Code: 0x64C
Try to install the update again, or request help from one of the following resources.

Microsoft SQL Server 2005 Express Edition Service Pack 3 (KB955706)
This service pack upgrades all Microsoft SQL Server 2005 Express Edition instances and components to Service Pack 3 (SP3). If you need additional installation options, you should download this service pack at the Microsoft Download Center. For more information, see Microsoft Knowledge Base article 955706.

***End***

Thanks again for your help.

#10 petewills

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Posted 08 January 2010 - 01:32 PM

One further suggestion:

(I would create a system restore point first).

Microsoft SQL Server 2005 Express Edition Service Pack 3 (KB955706)

Do you want to try downloading it from here:

http://www.microsoft.com/downloads/details...;displaylang=en


I'll see what I can find on the error code.

#11 petewills

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Posted 08 January 2010 - 02:05 PM

If the download doesn't help:

Generally:

May be useful to run chkdsk /r from the Recovery Console,
just in case there is a problem with the file system.

I am assuming that your computer is not infected and you have not recently
upgraded your Anti-virus program (that is, the program itself, not the daily updates
to virus signatures). Sometimes a new version of the program itself,
puts things out of kilter.
----------------------------------------------------------------------------
Specifically:

That error code appears regularly in connection with .Net framework problems,
but it could be a general error relating to failed installations where
'the source is not available'.

Click on the red 'failed' icon in your update history:

Message appears such as:
---------------------------------------
"Installation Failure
"Error Code: 0x64C

"Try to install the update again, or request help from one of the following resources.
"For self-help options:
"Frequently Asked Questions
"Find Solutions
"Windows Update Newsgroup

"For assisted support options:
"Microsoft Online " - (this is the one)
--------------------------------------------------------------------

Email Microsoft with details of the failed update and a copy of the error message -
they do acknowledge receipt of your communcation and you should get a detailed
response within about 48 hours.

#12 emohan

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Posted 08 January 2010 - 03:22 PM

I got the download to install
Setup Support Files
SQL Server Native Client
MSXML 6.0 Parser
Microsoft SQL Server VSS Writer

and it said service pack completed.

However when i go to microsoft updates it still wants to install this update. So i ran update reset tool you previously posted and it still wants to install this update and fails to do so. The weird thing is that the downloaded update seemed to work???

#13 petewills

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Posted 09 January 2010 - 08:12 AM

Apologies for the delay in replying.

Go to Add /Remove in Control Panel

Click on 'Show Updates' at the top

Check if Security Update (KB955706) is now shown somewhere in the list; it may be there at the end,
or it may appear in the Main list as something like 'Microsoft SQL Server 2005 Express Edition Service Pack 3'.

There should also now be an entry in the Main list for MSXML 6.0 Parser (possibly (KB933579)) and other versions.
------------------------------------------------------------------------
(For your info. this is my add / remove list:

MSXML 4.0 SP2 (KB925672) 2.56 MB
MSXML 4.0 SP2 (KB927978) 2.56 MB
MSXML 4.0 SP2 (KB936181) 2.62 MB
MSXML 4.0 SP2 (KB954430) 2.67 MB
MSXML 4.0 SP2 (KB973688) 2.77 MB
MSXML 4.0 SP2 Parser and SDK 1.28 MB
MSXML 6.0 Parser (KB933579) 1.31 MB

Versions 3.0, 4.0 and 6.0 can happily co-exist, no idea why I have 4 and 6 only; if I needed version 3.0,
I expect I would have encountered problems by now. The subject of why they are there is rather dull, IMO,
and if you really want to know, Google is the best source).
----------------------------------------------------------------------------------------------------------------------------------------------
So, if these items are shown as being installed in add / remove, yet update still wants to install, there would seem
to be 3 options:

1. (as always), uninstall and reinstall.
2. go to Windows Update and select 'Do not show this update again'.
3. contact Microsoft for an explanation.

You may find it unsatisfactory to turn off an update, but if the updates appear to be installed
and there are no problems with your computer, it is something to consider.
----------------------------------------------------------------------------------------------------------------------------
May I also suggest, (if you have not already done this), running the Belarc Advisor
for a detailed profile of your computer; hardware, software, MS Hotfixes,
product keys, software licences etc. (Useful anyway).

It will tell you if anything requires reinstalling;

Check for (KB955706) in the list of 'Installed Hotfixes'.

It would be interesting to see if it also identifies the one update as missing.

(Free) Belarc Advisor:

http://www.belarc.com/free_download.html

This is the line you want:

'All required security hotfixes (using the 12/08/2009 Microsoft Security Bulletin Summary) have been installed.'

(If you are using IE8 and see a recommendation for reinstalling an update for IE7, ignore it -
Belarc can't explain that one).
-----------------------------------------------------------------------------------------------------------------------------

I'm of the view that Windows Update does not always get things right; as an example,
I've turned off one update for the .Net framework, because I have the most
up to date cumulative version, yet Update offers me a very old version, which
is completely unnecessary, hence my view that if your updates are shown as
being installed, they most likely are.

#14 emohan

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Posted 11 January 2010 - 08:19 AM

Well it appears i am missing quite a few...here they are


Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes (using the 12/08/2009 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
KB957789 - Important (details...)
Q949046 - Critical (details...)
Q951550 - Important (details...)
Q951944 - Important (details...)
Q960003 - Important (details...)
Q969559 - Important (details...)
Q969604 - Important (details...)
Q969613 - Important (details...)
Q969693 - Important (details...)
Q970895 - Critical (details...)
Q972363 - Critical (details...)
Q972581 - Important (details...)
Q973593 - Important (details...)
Q973704 - Important (details...)
Q973709 - Critical (details...)
Q974234 - Important (details...)

Do you know what i should try now, thanks again.

#15 petewills

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Posted 11 January 2010 - 10:53 AM

(The update numbers may be preceded by the letters KB or Q).

I've set out below the links for all those Q numbers and, sure, you can install the lot,
BUT I would only be really concerned with what Windows Update is offering now,
because it is generally the case that updates can be cumulative and putting in all those
other updates, (some of them older), may screw up your installation of Office 2007.

So, my questions now are:

1. Is 'Microsoft SQL Server 2005 Express Edition Service Pack 3'. in the Main list
in Add / Remove.

2. Is (KB955706) in the list of 'Installed Hotfixes', in the Belarc Report.

To read the Belarc report, saved on your computer automatically:

C:\Program Files\Belarc\Advisor\System\tmp\(YourName).html
--------------------------------------------------------------------------------------

For info.
If you decide to try again and uninstall/reinstall and then check again for updates:

How to manually uninstall the 2007 Office system
if you cannot uninstall it by using the "Add or Remove Programs" feature

http://support.microsoft.com/kb/928218/

---------------------------------------------------------------------------------------

KB957789 - PowerPoint 2007: May 12, 2009
http://www.microsoft.com/downloads/details...;displaylang=en

KB949046 - Microsoft Office Project 2007 Project 2007
http://www.microsoft.com/downloads/details...;displaylang=en

KB951550 - 2007 Microsoft Office System http://www.microsoft.com/downloads/details...;displaylang=en

KB951944 - 2007 Microsoft Office System
http://www.microsoft.com/downloads/details...;displaylang=en

KB960003 -2007 Microsoft Office System
http://www.microsoft.com/downloads/details...;displaylang=en

KB969559 -2007 Microsoft Office System
http://www.microsoft.com/downloads/details...;displaylang=en

KB969604 - Microsoft Office Word 2007
http://www.microsoft.com/downloads/details...;displaylang=en

KB969613 - 2007 Microsoft Office System
http://www.microsoft.com/downloads/details...;displaylang=en

KB969693 - Microsoft Office Publisher 2007
http://www.microsoft.com/downloads/details...;displaylang=en

KB970895 - Security Update for SQL Server 2005 Service Pack 2
http://www.microsoft.com/downloads/details...;displaylang=en

KB972363 - Microsoft Office Outlook 2007
http://www.microsoft.com/downloads/details...;displaylang=en

KB972581 - 2007 Microsoft Office System
http://www.microsoft.com/downloads/details...;displaylang=en

KB973593 - Microsoft Office Excel 2007
http://www.microsoft.com/downloads/details...;displaylang=en

KB973704 - 2007 Microsoft Office System
http://www.microsoft.com/downloads/details...;displaylang=en

KB973709 - Microsoft Office Visio Viewer 2007
http://www.microsoft.com/downloads/details...;displaylang=en

KB974234 - 2007 Microsoft Office System
http://www.microsoft.com/downloads/details...4d-8d8d9092f9ea
----------------------------------------------------------------------------------------------------------------------------------------------------------------------




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