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Blue Screen of Death


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#1 aitclark

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Posted 08 January 2010 - 02:52 AM

My computer recently had the Internet Security 2010 adware and viruses associated with it. I have cleaned the computer and installed some new software to keep it secure (AVG and Malewarebytes). Now while starting-up the computer sometimes the "Blue Screen of Death" will come up and give me the Technical information: STOP: 0x00000050 (0xc9464269, 0x00000000,0x82EE7025, 0x00000000) I have recovered the operating system many times and updated it. It will function for a while and then the screen will return. I am running Roxio Easy CD Creator 5.3, could that be the problem? Any help would greatly be appreciated.

DClark

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#2 Kalon Wiggins

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Posted 08 January 2010 - 04:04 AM

sounds like you still have virus going on.

I would recommend you go through the removal process again for that virus, detailed instructions are located here. http://www.bleepingcomputer.com/virus-remo...t-security-2010

And also try scanning for virus in safe mode with both of your programs. I assume the blue screens started when you got your virus yes? also you might try an online virus scanner like housecall as well. http://housecall.trendmicro.com/ its free too. no scanner catches 100% of viruses I'm afraid. so sometimes it takes several to get to the root of it.

#3 OldGrumpyBastard

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Posted 08 January 2010 - 04:53 AM

Stop errors of this type may be caused by many things (malware being one of them). If you would read through this article, download the de-bugging tool, run it....Post the log in your next response....Someone will be able to give you a more exact diagnosis of what is causing the problem.

http://www.bleepingcomputer.com/forums/t/176011/how-to-receive-help-diagnosing-blue-screens-and-windows-crashes/
Does this look like an OldGrumpyBastard or what?




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