Posted 07 January 2010 - 06:01 PM
Hello everyone. I came across this site from another web-site that talked about steps to remove the Rootkit TDSS type viruses. Unfortunately that site and its methods are surely out-dated.
My problems started when I was just on the web and the typical Anti-Malware type "You have a virus and need to download this" thing popped up. I knew it was a scam and probably meant I was infected. I closed the item, which popped up numerously and I kept closing it. I tried running Norton. It said it got it, and forced me to restart. I did... then my war and problems began.
I couldn't get on the internet, I couldn't access my Malebytes anti-malware program nor my Norton. I tried using the Spybot Search and Destroy but it wouldn't work. Eventually with reserach, I figured out that you can change the executive files of Spybot and the Malebytes to decieve the virus. I did this. Unfortunately, my Malebytes wasn't updated. So I had to use a USB (Risky I thought) and download the new program put i on the USB and then put that in my infected laptop to install. Eventually, I broke through and installed it. I updated it, found the viruses and cleaned them off. I restarted...
It seemed to work, somewhat, and temporarily. Sometimes when I restarted it wouldn't work. I'd just see the desktop background upon entering my user name/password. Eventually, I would get through. Internet seemed fine, Norton was functioning. In about 15-30 minutes. Problems would arise. Norton wouldn't work, I would get a system error pop whenever I tried doing anything. Luckily, that didn't stop me from doing anything. I tried Norton, Malebytes, and still couldn't kill this thing. Although it claimed I did. Obviously this maleware/virus was hidden and adaptive. I heard Super-Anti-Virus Program was really good. I did the same steps to get the Malebytes. It showed problems, claimed to fix them but didn't.
Now, I'm in some trouble. Restarting gets my a black screen. Sometimes I luckily get through. I'm trying to re-clean with Malebytes in safe mode. This method seems to be a temporary fix. Sometimes Mozilla Firefox crashes when I google something. Sometimes I can't install things, but luckily I somehow got the Super anti virus program installed.
I just restarted after cleaning the stuff with Malebytes in safe mode. Hopefully I can get through and back on the internet so I can post log reports. Otherwise, I'll just post reports by copying them by running back and forth between computers.
I need help. I'm at a bit of a loss, I'm tired, frustrated, and mentally worn out. I know this site provides great help and I've seen people have had similiar problems to me. It seems that some of these problems are slightly different or variations so I can't copy those steps. Thanks