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Root kit tdss/trojan/dnscha..


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#1 John Daviss

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Posted 07 January 2010 - 06:01 PM

Hello everyone. I came across this site from another web-site that talked about steps to remove the Rootkit TDSS type viruses. Unfortunately that site and its methods are surely out-dated.

My problems started when I was just on the web and the typical Anti-Malware type "You have a virus and need to download this" thing popped up. I knew it was a scam and probably meant I was infected. I closed the item, which popped up numerously and I kept closing it. I tried running Norton. It said it got it, and forced me to restart. I did... then my war and problems began.

I couldn't get on the internet, I couldn't access my Malebytes anti-malware program nor my Norton. I tried using the Spybot Search and Destroy but it wouldn't work. Eventually with reserach, I figured out that you can change the executive files of Spybot and the Malebytes to decieve the virus. I did this. Unfortunately, my Malebytes wasn't updated. So I had to use a USB (Risky I thought) and download the new program put i on the USB and then put that in my infected laptop to install. Eventually, I broke through and installed it. I updated it, found the viruses and cleaned them off. I restarted...

It seemed to work, somewhat, and temporarily. Sometimes when I restarted it wouldn't work. I'd just see the desktop background upon entering my user name/password. Eventually, I would get through. Internet seemed fine, Norton was functioning. In about 15-30 minutes. Problems would arise. Norton wouldn't work, I would get a system error pop whenever I tried doing anything. Luckily, that didn't stop me from doing anything. I tried Norton, Malebytes, and still couldn't kill this thing. Although it claimed I did. Obviously this maleware/virus was hidden and adaptive. I heard Super-Anti-Virus Program was really good. I did the same steps to get the Malebytes. It showed problems, claimed to fix them but didn't.

Now, I'm in some trouble. Restarting gets my a black screen. Sometimes I luckily get through. I'm trying to re-clean with Malebytes in safe mode. This method seems to be a temporary fix. Sometimes Mozilla Firefox crashes when I google something. Sometimes I can't install things, but luckily I somehow got the Super anti virus program installed.

I just restarted after cleaning the stuff with Malebytes in safe mode. Hopefully I can get through and back on the internet so I can post log reports. Otherwise, I'll just post reports by copying them by running back and forth between computers.


I need help. I'm at a bit of a loss, I'm tired, frustrated, and mentally worn out. I know this site provides great help and I've seen people have had similiar problems to me. It seems that some of these problems are slightly different or variations so I can't copy those steps. Thanks

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#2 Orange Blossom

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Posted 07 January 2010 - 07:39 PM

Hello,

I'm moving your topic to the Am I Infected forum as you didn't post any logs and to get you started off.

TDSS is a very bad rootkit and will require tools restricted to the HiJack This forum.

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<==

If you cannot produce the DDS logs, then post back here and we will provide you with further instructions.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 Orange Blossom

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Posted 07 January 2010 - 10:56 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/285202/root-kit-tdss-malware-infection/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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