Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Annoying services.exe behavior... [for experts only!]


  • This topic is locked This topic is locked
3 replies to this topic

#1 Pablo Alonso

Pablo Alonso

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:05:32 AM

Posted 07 January 2010 - 02:21 PM

Hi, my name is Pablo Alonso and I´m looking for help with a really rare bahavior of a system Windows XP Pro SP3.

Some spyware apparently infected the computer that I´m not beeing able to find and remove myself.

The problem are mails generating and sending themselves and symantec product detecting it and showing this alert (http://service1.symantec.com/support/inter/sharedtechintl.nsf/la_docid/20031107101334934?OpenDocument&seg=hho&src=_mi&product=CC&version=106.0&language=spanish&module=1003&error=11&build=Symantec) one after another until it completely flows the procesor and system get more and more stuck.

The automated mails try to send themselves to this address krioktjo@stoneline.sk (just for reference)


results of hijackthis

Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 04:13:41 p.m., on 07/01/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16945)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Archivos de programa\Symantec\Symantec Endpoint Protection\Smc.exe
C:\Archivos de programa\Archivos comunes\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Archivos de programa\Java\jre6\bin\jqs.exe
C:\Archivos de programa\Archivos comunes\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe
C:\Archivos de programa\Nitro PDF\Professional\NitroPDFDriverService.exe
C:\WINDOWS\System32\svchost.exe
C:\Archivos de programa\Symantec\Symantec Endpoint Protection\Rtvscan.exe
C:\WINDOWS\Explorer.EXE
C:\Archivos de programa\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\Archivos de programa\Archivos comunes\Symantec Shared\ccApp.exe
C:\Archivos de programa\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Archivos de programa\Malwarebytes' Anti-Malware\mbam.exe
C:\Archivos de programa\TrendMicro\HiJackThis\HiJackThis.exe
C:\Archivos de programa\Mozilla Firefox\firefox.exe
C:\Archivos de programa\Symantec\Symantec Endpoint Protection\SymCorpUI.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer proporcionado por Pablo Alonso - IT Services
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Vínculos
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Archivos de programa\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {259F616C-A300-44F5-B04A-ED001A26C85C} - (no file)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\ARCHIV~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Archivos de programa\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Archivos de programa\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [ccApp] "C:\Archivos de programa\Archivos comunes\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Archivos de programa\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [\\pc-01\EPSON Stylus CX5900 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIBIL.EXE /FU "C:\DOCUME~1\LARROC~1\CONFIG~1\Temp\E_S321.tmp" /EF "HKLM"
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Archivos de programa\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SERVICIO LOCAL')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Servicio de red')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: E&xportar a Microsoft Excel - res://C:\ARCHIV~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Referencia - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\ARCHIV~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\ARCHIV~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\ARCHIV~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\msmsgs.exe
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = latinchemical.local
O17 - HKLM\Software\..\Telephony: DomainName = latinchemical.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = latinchemical.local
O22 - SharedTaskScheduler: Precargador Browseui - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Demonio de caché de las categorías de componente - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\ccSvcHst.exe
O23 - Service: Servicio del administrador de discos lógicos (dmadmin) - Unknown owner - C:\WINDOWS\System32\dmadmin.exe
O23 - Service: Registro de sucesos (Eventlog) - Unknown owner - C:\WINDOWS\system32\services.exe
O23 - Service: Servicio COM de grabación de CD de IMAPI (ImapiService) - Unknown owner - C:\WINDOWS\system32\imapi.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Archivos de programa\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\ARCHIV~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Escritorio remoto compartido de NetMeeting (mnmsrvc) - Unknown owner - C:\WINDOWS\system32\mnmsrvc.exe
O23 - Service: NitroPDFDriverCreatorReadSpool (NitroDriverReadSpool) - Nitro PDF Software - C:\Archivos de programa\Nitro PDF\Professional\NitroPDFDriverService.exe
O23 - Service: Plug and Play (PlugPlay) - Unknown owner - C:\WINDOWS\system32\services.exe
O23 - Service: Administrador de sesión de Ayuda de escritorio remoto (RDSessMgr) - Unknown owner - C:\WINDOWS\system32\sessmgr.exe
O23 - Service: Tarjeta inteligente (SCardSvr) - Unknown owner - C:\WINDOWS\System32\SCardSvr.exe
O23 - Service: Cliente de administración de Symantec (SmcService) - Symantec Corporation - C:\Archivos de programa\Symantec\Symantec Endpoint Protection\Smc.exe
O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec Corporation - C:\Archivos de programa\Symantec\Symantec Endpoint Protection\Rtvscan.exe
O23 - Service: Registros y alertas de rendimiento (SysmonLog) - Unknown owner - C:\WINDOWS\system32\smlogsvc.exe
O23 - Service: Instantáneas de volumen (VSS) - Unknown owner - C:\WINDOWS\System32\vssvc.exe
O23 - Service: Adaptador de rendimiento de WMI (WmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\wmiapsrv.exe

--
End of file - 7381 bytes


results of netstat -b


Conexiones activas

Proto Direcci¢n local Direcci¢n remota Estado PID
TCP pc-06:20200 ev1s-67-15-194-43.theplanet.com:smtp SYN_SENT 724
[services.exe]

TCP pc-06:20232 mail2.catsalut.cat:smtp SYN_SENT 724
[services.exe]

TCP pc-06:20240 mail2.catsalut.cat:smtp SYN_SENT 724
[services.exe]

TCP pc-06:20241 mail2.catsalut.cat:smtp SYN_SENT 724
[services.exe]

TCP pc-06:20243 mx01.mx-server.net:smtp SYN_SENT 724
[services.exe]

TCP pc-06:20245 mx1.cconnect.net:smtp SYN_SENT 724
[services.exe]

TCP pc-06:20257 mail.chinashippingmed.it:smtp SYN_SENT 724
[services.exe]

TCP pc-06:20280 spoolers.redcondor.net:smtp SYN_SENT 724
[services.exe]

TCP pc-06:20282 mail.cne.org.bo:smtp SYN_SENT 724
[services.exe]

TCP pc-06:20317 mtain-me.r1000.mx.aol.com:smtp SYN_SENT 724
[services.exe]

TCP pc-06:20318 mtain-me.r1000.mx.aol.com:smtp SYN_SENT 724
[services.exe]

TCP pc-06:20319 matrix.cum.qc.ca:smtp SYN_SENT 724
[services.exe]

TCP pc-06:20320 smtp4.cybergnostic.com:smtp SYN_SENT 724
[services.exe]

TCP pc-06:8172 192.168.200.10:netbios-ssn ESTABLISHED 4
[Sistema]

TCP pc-06:18023 216.163.188.57:smtp ESTABLISHED 3560
[ccApp.exe]

TCP pc-06:18227 216.163.188.57:smtp ESTABLISHED 3560
[ccApp.exe]

TCP pc-06:18420 customer-static-210-62-9.iplannetworks.net:http ESTABLISHED 4012
[firefox.exe]

TCP pc-06:18457 216.163.188.57:smtp ESTABLISHED 3560
[ccApp.exe]

TCP pc-06:18458 216.163.188.57:smtp ESTABLISHED 3560
[ccApp.exe]

TCP pc-06:18459 a.mx.talkmatch.com:smtp ESTABLISHED 3560
[ccApp.exe]

TCP pc-06:18468 216.163.188.57:smtp ESTABLISHED 3560
[ccApp.exe]

TCP pc-06:20121 p2.nsm.ctmail.com:smtp ESTABLISHED 724
[services.exe]

TCP pc-06:20149 mxb.correodeempresas.telefonica.es:smtp ESTABLISHED 724
[services.exe]

TCP pc-06:20150 201-048-146-195.static.ctbctelecom.com.br:smtp ESTABLISHED 724
[services.exe]

TCP pc-06:20151 201-048-146-195.static.ctbctelecom.com.br:smtp ESTABLISHED 724
[services.exe]

TCP pc-06:20152 201-048-146-195.static.ctbctelecom.com.br:smtp ESTABLISHED 724
[services.exe]

TCP pc-06:20153 201-048-146-195.static.ctbctelecom.com.br:smtp ESTABLISHED 724
[services.exe]

TCP pc-06:20171 smtp5.easydns.com:smtp ESTABLISHED 724
[services.exe]

TCP pc-06:20183 p2.nsm.ctmail.com:smtp ESTABLISHED 724
[services.exe]

TCP pc-06:20186 p2.nsm.ctmail.com:smtp ESTABLISHED 724
[services.exe]

TCP pc-06:20203 aracaju.braslink.com:smtp ESTABLISHED 724
[services.exe]

TCP pc-06:20228 relay.cantv.net:smtp ESTABLISHED 724
[services.exe]

TCP pc-06:20233 mx1.ovh.net:smtp ESTABLISHED 724
[services.exe]

TCP pc-06:20234 mx1.ovh.net:smtp ESTABLISHED 724
[services.exe]

TCP pc-06:20237 host33.porar.com:smtp ESTABLISHED 724
[services.exe]

TCP pc-06:20242 mx01.mx-server.net:smtp ESTABLISHED 724
[services.exe]

TCP pc-06:20244 mx01.mx-server.net:smtp ESTABLISHED 724
[services.exe]

TCP pc-06:20281 203.100.58.135:smtp ESTABLISHED 724
[services.exe]

TCP pc-06:20284 msgsys01.broadbandsupport.net:smtp ESTABLISHED 724
[services.exe]

TCP pc-06:20291 user-163.csesdsl.fiber.net:smtp ESTABLISHED 724
[services.exe]

TCP pc-06:20294 mxl144v2.mxlogic.net:smtp ESTABLISHED 724
[services.exe]

TCP pc-06:20297 mail.global.frontbridge.com:smtp ESTABLISHED 724
[services.exe]

TCP pc-06:20298 use2.mailhostsxode.net:smtp ESTABLISHED 724
[services.exe]

TCP pc-06:20305 mail44.messagelabs.com:smtp ESTABLISHED 724
[services.exe]

TCP pc-06:20306 ppp122-62.static.internode.on.net:smtp ESTABLISHED 724
[services.exe]

TCP pc-06:20308 mailweb.pentech.ac.za:smtp ESTABLISHED 724
[services.exe]

TCP pc-06:20312 m1pismtp01-v01.prod.mesa1.secureserver.net:smtp ESTABLISHED 724
[services.exe]

TCP pc-06:20313 mailgw1.creditoycasa.com:smtp ESTABLISHED 724
[services.exe]

TCP pc-06:20314 csbsmtp.csbusiness.com:smtp ESTABLISHED 724
[services.exe]

TCP pc-06:20315 csbsmtp.csbusiness.com:smtp ESTABLISHED 724
[services.exe]

TCP pc-06:20316 csbsmtp.csbusiness.com:smtp ESTABLISHED 724
[services.exe]

TCP pc-06:19027 216.163.188.57:smtp FIN_WAIT_1 724
[services.exe]

TCP pc-06:19365 mail2.prosiebensat1.net:smtp FIN_WAIT_1 724
[services.exe]

TCP pc-06:19786 mail02.vs5.com:smtp FIN_WAIT_1 724
[services.exe]

TCP pc-06:20057 p2.nsm.ctmail.com:smtp FIN_WAIT_1 724
[services.exe]

TCP pc-06:20289 eforwardct.name-services.com:smtp FIN_WAIT_1 724
[services.exe]

TCP pc-06:20307 aa021msr.fastwebnet.it:smtp FIN_WAIT_1 724
[services.exe]

TCP pc-06:20028 mail.1031nnn.com:smtp FIN_WAIT_2 724
[services.exe]

TCP pc-06:20095 mx3.ovh.net:smtp FIN_WAIT_2 724
[services.exe]

TCP pc-06:5152 localhost:15743 CLOSE_WAIT 372
[jqs.exe]

TCP pc-06:17965 localhost:18454 CLOSE_WAIT 3560
[ccApp.exe]

TCP pc-06:17965 localhost:18226 CLOSE_WAIT 3560
[ccApp.exe]

TCP pc-06:17965 localhost:18022 CLOSE_WAIT 3560
[ccApp.exe]

TCP pc-06:17965 localhost:18455 CLOSE_WAIT 3560
[ccApp.exe]

TCP pc-06:17965 localhost:18466 CLOSE_WAIT 3560
[ccApp.exe]

TCP pc-06:17965 localhost:18453 CLOSE_WAIT 3560
[ccApp.exe]

TCP pc-06:4323 customer-static-210-62-11.iplannetworks.net:http CLOSE_WAIT 3576
[jusched.exe]

TCP pc-06:19867 smtp.whidbey.net:smtp CLOSING 724
[services.exe]

TCP pc-06:20069 smtpserver.southerndirtonline.com:smtp LAST_ACK 724
[services.exe]

TCP pc-06:20311 mx.vip.karoo.kcom.com:smtp LAST_ACK 724
[services.exe]

TCP pc-06:20044 193.252.22.184:smtp TIME_WAIT 0
TCP pc-06:20047 193.252.22.184:smtp TIME_WAIT 0
TCP pc-06:20053 host359.hostmonster.com:smtp TIME_WAIT 0
TCP pc-06:20054 host359.hostmonster.com:smtp TIME_WAIT 0
TCP pc-06:20056 mail.acrison.com:smtp TIME_WAIT 0
TCP pc-06:20123 ip32.200.inetmar.com:smtp TIME_WAIT 0
TCP pc-06:20133 210.145.120.39:smtp TIME_WAIT 0
TCP pc-06:20142 mx-b.kundenserver.de:smtp TIME_WAIT 0
TCP pc-06:20154 relay.bc.edu:smtp TIME_WAIT 0
TCP pc-06:20158 gateway-f1.isp.att.net:smtp TIME_WAIT 0
TCP pc-06:20159 gateway-f1.isp.att.net:smtp TIME_WAIT 0
TCP pc-06:20160 gateway-f1.isp.att.net:smtp TIME_WAIT 0
TCP pc-06:20161 gateway-f1.isp.att.net:smtp TIME_WAIT 0
TCP pc-06:20162 gateway-f1.isp.att.net:smtp TIME_WAIT 0
TCP pc-06:20163 gateway-f1.isp.att.net:smtp TIME_WAIT 0
TCP pc-06:20170 mail.benidorm.org:smtp TIME_WAIT 0
TCP pc-06:20188 mail29.messagelabs.com:smtp TIME_WAIT 0
TCP pc-06:20190 mxzhh.bluewin.ch:smtp TIME_WAIT 0
TCP pc-06:20192 mxzhh.bluewin.ch:smtp TIME_WAIT 0
TCP pc-06:20193 mxzhh.bluewin.ch:smtp TIME_WAIT 0
TCP pc-06:20195 mxzhh.bluewin.ch:smtp TIME_WAIT 0
TCP pc-06:20197 mxzhh.bluewin.ch:smtp TIME_WAIT 0
TCP pc-06:20198 mxzhh.bluewin.ch:smtp TIME_WAIT 0
TCP pc-06:20211 mta-v1.bt.mail.vip.ird.yahoo.com:smtp TIME_WAIT 0
TCP pc-06:20246 mx.hostedemail.com:smtp TIME_WAIT 0
TCP pc-06:20248 25.128.17-93.rev.gaoland.net:smtp TIME_WAIT 0
TCP pc-06:20250 ib1.charter.net:smtp TIME_WAIT 0
TCP pc-06:20252 ib1.charter.net:smtp TIME_WAIT 0
TCP pc-06:20264 hrndva-smtpin01.mail.rr.com:smtp TIME_WAIT 0
TCP pc-06:20288 imta.emeryville.ca.mail.comcast.net:smtp TIME_WAIT 0
TCP pc-06:20290 imta.emeryville.ca.mail.comcast.net:smtp TIME_WAIT 0
TCP pc-06:20309 mail76.extendcp.co.uk:smtp TIME_WAIT 0
End


Thank you in advance for any help!

Regards,
Pablo Alonso

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

BC AdBot (Login to Remove)

 


#2 Pablo Alonso

Pablo Alonso
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:05:32 AM

Posted 07 January 2010 - 02:24 PM

Note that there are a lot of services.exe connections .... how or why???

And that I have previously use with success:

spybot (safenetworking) 2 conflicts removed ok.
malwarebytes (just some cookies) everything ok and nothing useful.
superantispyware (a few more coockies) everything ok. nothing useful.
cccleaner and removed avery conflict with success and erased all temp crap folders. ok.

I used autoruns from sysinternals and I cannot spot nothing out of place... everything sees like a normal system.

thanks again!
Pablo


===========

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

Thank you for understanding.

Elise - forum moderator

Edited by elise025, 10 January 2010 - 08:46 AM.


#3 pwgib

pwgib

  • Malware Response Team
  • 2,958 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:God's Country
  • Local time:04:32 AM

Posted 14 January 2010 - 11:45 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.


If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
PW

#4 SpySentinel

SpySentinel

  • Members
  • 2,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:The United States
  • Local time:05:32 AM

Posted 19 January 2010 - 02:52 PM

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact me or another staff member.

Everyone else please start a new topic.
Posted Image
Unified Network of Instructors and Trained Eliminators

Posted Image

My help is always free, but if you can, please Posted Image to help me continue the fight against malware.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users