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Infected with Google Installer Error


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#1 snowrider

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Posted 07 January 2010 - 12:50 PM

When I boot up my computer (windows XP Home) everything loads properly, but a dialog box always pops up stating... "Google Installer has encountered a problem and needs to close. We are sorry for the inconvenience. "

Then theres the stantard Mircrosoft wording and the "Send Error Report" and "Don't Send" button. Clicking Don't send makes the box go away for about 5 min but then it re-appears. If it is left open another box will open every 5-10 min or so. Eventually the computer will freeze. The mouse is able to move, but nothing can be clicked or will respond including CRT+ALT+DELETE. Help in getting rid of this problem would be much appreciated. My logs are below and attached.


Contents of DDS.txt:
-----------------------------------

DDS (Ver_09-12-01.01) - NTFSx86 MINIMAL
Run by Chris at 10:19:22.61 on Thu 01/07/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_13
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.511.345 [GMT -7:00]

AV: Malware Defense *On-access scanning enabled* (Outdated) {28e00e3b-806e-4533-925c-f4c3d79514b9}
AV: Symantec AntiVirus Corporate Edition *On-access scanning enabled* (Outdated) {FB06448E-52B8-493A-90F3-E43226D3305C}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Documents and Settings\Chris\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.tramdock.com/
uSearch Bar = hxxp://www.google.com/ie
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: {472734EA-242A-422B-ADF8-83D1E48CC825} - No File
EB: http://www.sony.com/vaiopeople: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [Google Update] "c:\documents and settings\chris\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [ATIModeChange] Ati2mdxx.exe
mRun: [AtiPTA] atiptaxx.exe
mRun: [ZTgServerSwitch] c:\program files\support.com\client\lserver\server.vbs
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [vptray] c:\progra~1\symant~1\VPTray.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "d:\itunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
StartupFolder: c:\docume~1\chris\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobeg~2.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\wirele~1.lnk - c:\program files\linksys\wireless-g notebook adapter\Gcc.exe
uPolicies-explorer: DisallowRun = 0 (0x0)
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - d:\program files\aim\aim.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/templates/ieawsdc.cab
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {31435657-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/e/2/f/e2fcec4b-6c8b-48b7-adab-ab9c403a978f/wvc1dmo.cab
DPF: {474F00F5-3853-492C-AC3A-476512BBC336} - hxxp://picasaweb.google.com/s/v/16.27/uploader2.cab
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase8942.cab
DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1168718681812
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: NavLogon - c:\windows\system32\NavLogon.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\chris\applic~1\mozilla\firefox\profiles\svbajnpz.default\
FF - plugin: c:\documents and settings\chris\local settings\application data\google\update\1.2.183.13\npGoogleOneClick8.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: d:\itunes\mozilla plugins\npitunes.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}

============= SERVICES / DRIVERS ===============

R0 va16w2;va16w2;c:\windows\system32\drivers\va16w2.sys [2002-1-16 18665]
R0 va32w2;va32w2;c:\windows\system32\drivers\va32w2.sys [2002-1-16 25689]
R1 biosview;biosview;c:\windows\system32\drivers\biosview.sys [2002-1-16 6016]
R3 SPI;Sony Programmable I/O Control Device;c:\windows\system32\drivers\SonyPI.sys [2002-1-16 37040]
S1 SAVRT;SAVRT;c:\program files\symantec antivirus\savrt.sys [2005-12-19 337592]
S1 SAVRTPEL;SAVRTPEL;c:\program files\symantec antivirus\Savrtpel.sys [2005-12-19 54968]
S2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccEvtMgr.exe [2006-3-24 192160]
S2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSetMgr.exe [2006-3-24 169632]
S2 Symantec AntiVirus;Symantec AntiVirus;c:\program files\symantec antivirus\Rtvscan.exe [2006-5-27 1805040]
S2 tmfilter;tmfilter;c:\windows\system32\drivers\tmxpflt.sys [2001-8-1 148192]
S2 Tmntsrv;Trend NT Realtime Service;c:\program files\trend micro\pc-cillin 2000\TMNTSRV.EXE [2001-12-18 121856]
S2 tmpreflt;tmpreflt;c:\windows\system32\drivers\tmpreflt.sys [2001-8-1 16064]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-9-4 102448]
S3 Ich;Ich;c:\windows\system32\drivers\Ich.sys [2002-1-16 66268]
S3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20091108.002\naveng.sys [2009-11-8 84912]
S3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20091108.002\navex15.sys [2009-11-8 1323568]
S3 SavRoam;SAVRoam;c:\program files\symantec antivirus\SavRoam.exe [2006-5-27 115952]

=============== Created Last 30 ================

2010-01-07 16:52:31 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-01-07 16:52:28 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-01-07 16:52:28 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-01-07 16:52:28 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-01-07 15:50:09 0 d-----w- c:\program files\common files\Wise Installation Wizard
2009-12-28 16:05:02 246272 -c----w- c:\windows\system32\dllcache\ieproxy.dll
2009-12-28 16:05:02 12800 -c----w- c:\windows\system32\dllcache\xpshims.dll
2009-12-23 18:18:12 0 d-sh--w- c:\documents and settings\chris\PrivacIE
2009-12-23 18:17:56 0 d-sh--w- c:\documents and settings\chris\IETldCache
2009-12-23 18:11:03 0 d-----w- c:\windows\ie8updates
2009-12-23 18:10:41 92160 -c----w- c:\windows\system32\dllcache\iecompat.dll
2009-12-23 18:08:43 0 dc-h--w- c:\windows\ie8
2009-12-22 22:05:07 0 d-----w- c:\program files\Malware Defense
2009-12-22 21:23:42 0 d-----w- C:\16ee8b12a23aad899232c13bb7a6f9
2009-12-22 16:26:54 857 ----a-w- c:\windows\system32\krl32mainweq.dll
2009-12-22 16:25:50 200 ----a-w- c:\windows\system32\srcr.dat

==================== Find3M ====================

2009-10-29 07:45:38 916480 ----a-w- c:\windows\system32\wininet.dll
2009-10-21 05:38:36 75776 ----a-w- c:\windows\system32\strmfilt.dll
2009-10-21 05:38:36 25088 ----a-w- c:\windows\system32\httpapi.dll
2009-10-13 10:30:16 270336 ----a-w- c:\windows\system32\oakley.dll
2009-10-12 13:38:19 149504 ----a-w- c:\windows\system32\rastls.dll
2009-10-12 13:38:18 79872 ----a-w- c:\windows\system32\raschap.dll
2008-11-16 23:40:05 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008111620081117\index.dat

============= FINISH: 10:21:40.15 ===============


Attached Files



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#2 myrti

myrti

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Posted 14 January 2010 - 10:31 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
  1. Please download OTL from following mirror:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Click the "Scan All Users" checkbox.
  5. Push the button.
  6. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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#3 myrti

myrti

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Posted 19 January 2010 - 01:20 PM

Due to lack of feedback, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,
myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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