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CA Security Center and Malware Bytes Not Loading


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11 replies to this topic

#1 driveman

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Posted 07 January 2010 - 11:01 AM

Yesterday, one of my kids downloaded a rouge file that has caused some problems. Malware Bytes, CA Anti Spam and CA Security Center will not load. When I click on them, nothing appears to happen. Additionally, when I try to switch users, it takes longer than usual when loading personal settings, and once the user is logged on, I just get a background with no icons, system tray, toolbars, etc. I am able to open task manager and work from there. When I go back to the original user I logged onto from boot-up, I still have all the icons, etc.

I ran CA Antivirus and it has found nothing. I have also downloaded and ran SuperAntiSpyware which found some things, but the problem persists. I have full network ability, and have not gotten any error messages. The same issues above happen in Safe Mode as well.

Can anyone help with this?

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#2 boopme

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Posted 07 January 2010 - 12:56 PM

Try running RKill, first ,then MBAm quickly thereafter.

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way.


Post the scan log please.The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 driveman

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Posted 07 January 2010 - 08:03 PM

The rkill ran, but I unfortunately still have the problem.

#4 boopme

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Posted 07 January 2010 - 10:59 PM

Did you run Malwarebytes immediately after it? If so post that scan log. If no do that.
After that run these


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 driveman

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Posted 07 January 2010 - 11:17 PM

Malware Bytes still won't load, that is why I didn't run it. What would be the next step?

#6 boopme

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Posted 07 January 2010 - 11:36 PM

Let's see if this brings the desktop back.. We do have XP here??
Click Ctrl + Alt + Del to get the task manager up.
On the 'Processes' tab find "explorer.exe" and end that process.
Your desktop will go away.
Click on the 'Applications' tab and click New Task.
Enter "explorer.exe" as the task to start.
Your desktop will then come back.
Now try to launch IE again.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 driveman

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Posted 08 January 2010 - 03:17 PM

Yes, I am running XP. Let me clarify a little bit about the icons and taskbar loading (I thing explorer.exe does that)? What happens is when I first turn on the PC, whatever user I login to will load properly. When I switch users Start>Log Off> Switch Users, The user account will open, but all I see is the background. If I manually run explorer.exe nothing happens. However, if I go into the task manager and close the explorer.exe file from the original user, and then run explorer.exe, everything will load. So it appears that the pc is not able to run more than one explorer.exe files at a time.

In addition to this, Malware Bytes, CA Security Center, and CA Anti Spam will not load. I can load CA Firewall, and it says it is enabled, but when I go to the logs, it shows no logged activity since this problem started happening (1/6/09 at 8:55pm), and if I try to go into the firewall settings, it hangs up and I have to close it through the task manager.

Another thing that started happening last night is that when I use firefox, I'll get new windows popping up. Not too many, maybe two or three over an hours time.

I ran CA Antivirus and SuperAntiSpyware, and they found nothing. I tried updating Ad Aware SE to run that, but it gets to 99% and then says error retrieving update, so I don't have up to date definitions for that.

I hope this makes it a little cleare.

#8 boopme

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Posted 08 January 2010 - 04:37 PM

Let's run this, SFC

Please run System File Checker sfc /scannow... For more information on this tool see How To Use Sfc.exe To Repair System Files

NOTE for Vista users..The command needs to be run from an elevated Command Prompt.
Click Start, type cmd into the Start/Search box,
right-click cmd.exe in the list above and select 'Run as Administrator'


You will need your operating system CD handy.

Open Windows Task Manager....by pressing CTRL+SHIFT+ESC

Then click File.. then New Task(Run)

In the box that opens type sfc /scannow ......There is a space between c and /

Click OK
Let it run and insert the XP CD when asked.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 driveman

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Posted 09 January 2010 - 09:35 PM

I ran the sfc as indicated below. However, it asked for the SP3 update, and a second XP Pro disk at some point. My PC never came with a second installation disk, and it said the SP3 disk I had was not the right one, so I had to cancel through those particular files. I don't know it finished, as I am still having the same problems... explorer.exe won't load for more than one user at a time, and MalwareBytes and CA Security Center won't load.

I did pull out the hard drive and scan it with Malware Bytes, and it did not find anything. Here is the log:

Scan type: Full Scan (D:\|)
Objects scanned: 196797
Time elapsed: 50 minute(s), 45 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#10 boopme

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Posted 09 January 2010 - 11:41 PM

Well to clean this then it appears you will need to run HJT/DDS.
Please follow this guide. go and do steps 6 thru 8 ,, Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 driveman

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Posted 10 January 2010 - 09:33 AM

I have started a new thread # 285780 under malware removal. Here is the link: http://www.bleepingcomputer.com/forums/t/285780/explorerexe-ca-security-center-and-malware-bytes-not-loading/

#12 boopme

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Posted 10 January 2010 - 10:16 PM

Thank you.
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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