Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Trojan SPM/LX detected


  • This topic is locked This topic is locked
4 replies to this topic

#1 latinageek

latinageek

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:10:11 PM

Posted 07 January 2010 - 12:38 AM

I have attached the files necessary for your assistance. My laptop has been slowing down and the cursor takes a life of its own and it is hard to control. Most of the time I have to restart the laptop to get the cursor to work again.

Your assistance is appreciated.

DDS (Ver_09-12-01.01) - NTFSx86
Run by imelda leal at 22:29:45.25 on 2010-01-06
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_10
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3062.2141 [GMT -6:00]

AV: System Defender *On-access scanning enabled* (Updated) {239A757D-262C-4DF9-A51E-4E28537CF7DC}
FW: System Defender *enabled* {AF6DD504-A916-498B-993F-3AFA99B055F7}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
svchost.exe
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\dldoserv.exe
C:\WINDOWS\system32\dldocoms.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Google\Update\1.2.183.13\GoogleCrashHandler.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\WINDOWS\system32\PSIService.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\TrustedID\Identity Theft Protection\agent\Bin\SanaSafeConnectWatcher.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\Event Agent\bin\spoolsv .exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\Program Files\TrustedID\Identity Theft Protection\agent\Bin\SanaAgent.exe
C:\WINDOWS\system32\Event Agent\bin\services .exe
C:\WINDOWS\system32\Event Agent\lsass .exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\OEM02Mon.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\WINDOWS\stsystra.exe
C:\WINDOWS\system32\KADxMain.exe
C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\Dell 968 AIO Printer\memcard.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\ATT-SST\McciTrayApp.exe
C:\Program Files\TrustedID\Identity Theft Protection\agent\bin\SanaSafeConnect.exe
C:\WINDOWS\system32\Event Agent\bin\smss .exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Sony\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\PROGRA~1\COMMON~1\AOL\120560~1\EE\AOLHOS~1.EXE
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\TrustedID\Identity Theft Protection\agent\bin\SanaMonitor.exe
C:\PROGRA~1\COMMON~1\AOL\120560~1\EE\AOLServiceHost.exe
C:\Program Files\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\imelda leal\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = about:blank
uSearch Page =
uSearch Bar =
uInternet Settings,ProxyOverride = *.local
mSearchAssistant =
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: BrowserHelper Class: {8a9d74f9-560b-4fe7-abeb-3b2e638e5cd6} - c:\program files\sgpsa\SearchAssistant.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.4.4525.1752\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MsnMsgr] "c:\program files\windows live\messenger\MsnMsgr.Exe" /background
uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
uRun: [H/PC Connection Agent] "c:\program files\microsoft activesync\wcescomm.exe"
uRun: [EA Core] "c:\program files\electronic arts\eadm\Core.exe" -silent
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [OEM02Mon.exe] c:\windows\OEM02Mon.exe
mRun: [Dell QuickSet] c:\program files\dell\quickset\quickset.exe
mRun: [IntelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"
mRun: [IntelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
mRun: [DELL Webcam Manager] "c:\program files\dell\dell webcam manager\DellWMgr.exe" /s
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [KADxMain] c:\windows\system32\KADxMain.exe
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [HostManager] c:\program files\common files\aol\1205605828\ee\AOLHostManager.exe
mRun: [AOLDialer] c:\program files\common files\aol\acs\AOLDial.exe
mRun: [AOL Spyware Protection] "c:\progra~1\common~1\aol\aolspy~1\AOLSP Scheduler.exe"
mRun: [dldomon.exe] "c:\program files\dell 968 aio printer\dldomon.exe"
mRun: [MemoryCardManager] "c:\program files\dell 968 aio printer\memcard.exe"
mRun: [Dell 968 AIO Printer Fax Server] "c:\program files\dell 968 aio printer\fm3032.exe" /s
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0_07\bin\jusched.exe"
mRun: [ATT-SST_McciTrayApp] "c:\program files\att-sst\McciTrayApp.exe"
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [SanaSafeConnect] "c:\program files\trustedid\identity theft protection\agent\bin\SanaSafeConnect.exe"
mRun: [Event Agent] c:\windows\system32\event agent\bin\smss .exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [DLA] c:\windows\system32\dla\DLACTRLW.EXE
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Ad-Watch] c:\program files\lavasoft\ad-aware\AAWTray.exe
StartupFolder: c:\docume~1\imelda~1\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\docume~1\imelda~1\startm~1\programs\startup\pictur~1.lnk - c:\program files\sony\sony picture utility\volumewatcher\SPUVolumeWatcher.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\eventr~1.lnk - c:\program files\the print shop 23\Remind.exe
uPolicies-explorer: NoSetActiveDesktop = 1 (0x1)
uPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
uPolicies-system: DisableTaskMgr = 1 (0x1)
mPolicies-explorer: NoSetActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
IE: &Search
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
Trusted Zone: internet
Trusted Zone: mcafee.com
Trusted Zone: motive.com\pattta.att
Trusted Zone: motive.com\patttbc.att
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/e/4/9/e494c802-dd90-4c6b-a074-469358f075a6/OGAControl.cab
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {315B0BFB-2BD4-481B-80A3-A9B80727C61B} - hxxp://webiq005.webiqonline.com/WebIQ/DataServer/DataServer.dll?Handler=GetEngineDistribution&EDID={896A23A1-5821-4609-A6C6-6D5536C585C9}
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://www2.snapfish.com/SnapfishActivia.cab
DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.4.8.cab
DPF: {63F5866B-A7C5-40B4-9A89-0CCA99726C8D} - hxxps://secure.logmeinrescue.com/Customer/x86/RescueDownloader.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_10-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_10-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_10-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Notify: Event Agent - CustomEvents.dll
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
IFEO: image file execution options - svchost.exe

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\imelda~1\applic~1\mozilla\firefox\profiles\1iaqq5tq.default\
FF - prefs.js: browser.search.selectedEngine - Fast Browser Search
FF - plugin: c:\documents and settings\imelda leal\application data\mozilla\plugins\npoctoshape.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll
FF - plugin: c:\program files\google\update\1.2.183.13\npGoogleOneClick8.dll
FF - plugin: c:\program files\mcafee\supportability\mvt\NPMVTPlugin.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0010-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-6-11 64160]
R2 dldo_device;dldo_device;c:\windows\system32\dldocoms.exe -service --> c:\windows\system32\dldocoms.exe -service [?]
R2 dldoCATSCustConnectService;dldoCATSCustConnectService;c:\windows\system32\spool\drivers\w32x86\3\dldoserv.exe [2007-10-5 99568]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-3-9 1028432]
R2 SanaSafeConnectAgent;SanaSafeConnectAgent;c:\program files\trustedid\identity theft protection\agent\bin\SanaAgent.exe [2008-3-21 4937240]
R2 SanaSafeConnectWatcher;SanaSafeConnectWatcher;c:\program files\trustedid\identity theft protection\agent\bin\SanaSafeConnectWatcher.exe [2008-3-21 539160]
R2 System Event Agent;System Event Agent;c:\windows\system32\event agent\bin\spoolsv .exe [2007-12-8 102400]
R3 SanaSafeConnectDriver;SanaSafeConnectDriver;c:\program files\trustedid\identity theft protection\agent\driver\platform_xp\SafeConnectDriver.sys [2008-3-21 161304]
R3 SanaSafeConnectFilter;SanaSafeConnectFilter;c:\program files\trustedid\identity theft protection\agent\driver\platform_xp\SafeConnectFilter.sys [2008-3-21 29720]
R3 SanaSafeConnectShim;SanaSafeConnectShim;c:\program files\trustedid\identity theft protection\agent\driver\platform_xp\SafeConnectShim.sys [2008-3-21 27376]
R3 WOEM_3_2a;WinPcap Packet Driver (WOEM_3_2a);c:\windows\system32\drivers\woem_3_2a.sys --> c:\windows\system32\drivers\WOEM_3_2a.sys [?]
S2 gupdate1c9945ba99dd3fc;Google Update Service (gupdate1c9945ba99dd3fc);c:\program files\google\update\GoogleUpdate.exe [2009-2-21 133104]
S3 mam4410c;mam4410c;c:\windows\system32\drivers\mam4410c.sys [2008-7-30 24784]
S3 mam4410m;mam4410m;c:\windows\system32\drivers\mam4410m.sys [2008-7-30 25044]
S3 mam4410u;mam4410u;c:\windows\system32\drivers\mam4410u.sys [2008-7-30 52309]

=============== Created Last 30 ================

2010-01-07 03:14:27 90112 ----a-w- c:\windows\system32\WOEM_3_2awoem.tmp
2010-01-06 20:20:18 15688 ----a-w- c:\windows\system32\lsdelete.exe
2010-01-06 03:14:56 0 dc-h--w- c:\docume~1\alluse~1\applic~1\{7972B2E5-3E09-4E5E-81B7-FE5819D6772F}
2010-01-06 03:14:50 0 d-----w- c:\program files\Lavasoft
2010-01-06 02:55:48 0 ----a-w- c:\windows\system32\6334.exe
2010-01-06 02:35:35 0 ----a-w- c:\windows\system32\18467.exe
2010-01-05 23:14:17 0 ----a-w- c:\windows\system32\41.exe
2010-01-05 23:13:53 0 ----a-w- c:\windows\system32\IS15.exe
2010-01-05 23:13:50 0 ----a-w- c:\windows\system32\helper32.dll
2010-01-05 23:13:38 2931 ----a-w- c:\windows\system32\warning.html
2010-01-03 11:25:09 419 ----a-w- c:\windows\system32\uses32.dat
2010-01-03 11:25:09 100 ----a-w- c:\windows\system32\flags.ini
2010-01-03 11:25:02 2854 ----a-w- c:\windows\system32\critical_warning.html
2010-01-03 11:25:00 767488 ----a-w- c:\windows\system32\drivers\levtfoze.sys

==================== Find3M ====================

2010-01-06 03:33:08 64160 ----a-w- c:\windows\system32\drivers\Lbd.sys
2010-01-03 19:30:36 96512 ----a-w- c:\windows\system32\drivers\atapi.sys
2010-01-03 19:30:36 96512 ----a-w- c:\windows\system32\dllcache\atapi.sys
2009-12-02 16:29:33 61224 ----a-w- c:\documents and settings\imelda leal\GoToAssistDownloadHelper.exe
2009-11-30 04:00:51 93360 ----a-w- c:\windows\system32\drivers\SBREDrv.sys
2009-10-28 14:40:47 173056 ------w- c:\windows\system32\dllcache\ie4uinit.exe
2009-10-21 05:38:36 75776 ----a-w- c:\windows\system32\strmfilt.dll
2009-10-21 05:38:36 75776 ------w- c:\windows\system32\dllcache\strmfilt.dll
2009-10-21 05:38:36 25088 ----a-w- c:\windows\system32\httpapi.dll
2009-10-21 05:38:36 25088 ------w- c:\windows\system32\dllcache\httpapi.dll
2009-10-20 16:20:16 265728 ------w- c:\windows\system32\dllcache\http.sys
2009-10-13 10:30:16 270336 ----a-w- c:\windows\system32\oakley.dll
2009-10-13 10:30:16 270336 ------w- c:\windows\system32\dllcache\oakley.dll
2009-10-12 13:38:19 149504 ----a-w- c:\windows\system32\rastls.dll
2009-10-12 13:38:19 149504 ------w- c:\windows\system32\dllcache\rastls.dll
2009-10-12 13:38:18 79872 ----a-w- c:\windows\system32\raschap.dll
2009-10-12 13:38:18 79872 ------w- c:\windows\system32\dllcache\raschap.dll
2009-08-13 02:51:56 88 --sh--r- c:\windows\system32\1016B4E3C7.sys
2009-08-13 03:32:57 2828 --sha-w- c:\windows\system32\KGyGaAvL.sys

============= FINISH: 22:32:01.04 ===============

Attached Files



BC AdBot (Login to Remove)

 


#2 myrti

myrti

    Sillyberry


  • Malware Study Hall Admin
  • 33,779 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:At home
  • Local time:05:11 AM

Posted 14 January 2010 - 09:55 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
  1. Please download OTL from following mirror:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Click the "Scan All Users" checkbox.
  5. Push the button.
  6. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

Follow BleepingComputer on: Facebook | Twitter | Google+


#3 myrti

myrti

    Sillyberry


  • Malware Study Hall Admin
  • 33,779 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:At home
  • Local time:05:11 AM

Posted 19 January 2010 - 01:22 PM

Due to lack of feedback, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,
myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

Follow BleepingComputer on: Facebook | Twitter | Google+


#4 myrti

myrti

    Sillyberry


  • Malware Study Hall Admin
  • 33,779 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:At home
  • Local time:05:11 AM

Posted 22 January 2010 - 10:27 AM

Hi,

topic reopened. Please post your problem.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

Follow BleepingComputer on: Facebook | Twitter | Google+


#5 myrti

myrti

    Sillyberry


  • Malware Study Hall Admin
  • 33,779 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:At home
  • Local time:05:11 AM

Posted 29 January 2010 - 06:11 PM

Due to lack of feedback, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,
myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

Follow BleepingComputer on: Facebook | Twitter | Google+





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users